Job Title: Home Claims Recovery Handler
Location(s): Leicester or Bexhill (Hybrid)
Welcome to Hastings Direct - Pam Angel - HR Director
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.
Role overview
Due to our incredible growth, we're growing a brand-new team. As a Specialist Recovery Handler within Home Claims, you will use your recovery knowledge and experience to proactively pursue the successful recovery of Hastings' outlay against the party or parties responsible for the damage to our Customer's home. You will be supporting our Customers, helping them understand the recovery journey and keeping them updated throughout the life of the claim. You'll be taking a rigorous approach to recoveries by working effectively with our legal panel, when required, to achieve the best possible outcomes. Over time you will move into handling home liability claims alongside recoveries as we continue on our growth plan and support coaching and mentoring across the team.
Job details - you'll need to have demonstrable experience in:
Proactively managing and maintaining a portfolio of home recovery claims ranging in complexity and value and, where appropriate, instructing panel solicitors to assist with the recovery and initiate legal proceedings
Managing recovery referrals from colleagues and suppliers, thoroughly investigating claims to identify and progress valid recoveries and working closely with the wider Home Claims colleagues to increase awareness of recoveries and ensuring these opportunities are identified
Working with our supply chain to build robust processes to maximise recovery opportunities and success and assisting with the measurement of supplier performance on recoveries
Maintaining accurate financials on all claims owned within the portfolio, adhering to the recovery reserving philosophy and applying a true reserve based on realistic recovery prospects
Ensuring our customers are kept up to date of all material developments, including how we arrive at any claims decision that will impact them, by telephone (inbound and outbound) and written correspondence
Using recovery claims knowledge and all available investigations tools to resolve liability and quantum challenges
Essential skills/experience:
Previous experience of handling home insurance claim recoveries (and general experience of handling home claims and understanding general home claims processes)
Sound knowledge and experience of understand relevant legal principles and case law
Outstanding communication and organisational skills, ensuring our customers are always kept updated
Experience of handling property liability claims would be beneficial
The interview process
Our interview process involves the below:
Recruiter screening call
1st stage interview with hiring leader
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Benefits: In addition to a competitive salary you will also receive…
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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