Company Detail

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• H

  Head of Data Management  

  Harnham

  - City of London

  Posted: 13/11/2025

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  Head of Data Entertainment Company London (4 days per week in the of... Read More

  Head of Data Entertainment Company London (4 days per week in the office) £120,000 + Benefits
  This is an exciting opportunity to join a leading entertainment business that is redefining audience engagement across digital and physical experiences. The company is investing heavily in its data capabilities and is looking for an experienced Head of Data to lead the evolution of its data platform, governance, and analytics strategy.
  The Role As Head of Data, you will own the commercial data strategy and oversee a growing team of engineers and analysts. You’ll be responsible for leading the development of a centralised data platform in Google Cloud Platform, integrating data across ticketing, merchandise, digital, and hospitality channels to create a single source of truth. You’ll partner with senior stakeholders across marketing, finance, and operations to ensure the data infrastructure supports business growth and audience understanding. Alongside this, you will shape the roadmap for advanced analytics, predictive modelling, and machine learning initiatives that drive customer engagement and commercial performance.
  Key Responsibilities Implement and evolve the business-wide data strategy aligned with commercial goals. Lead the design and scaling of the central data platform in GCP. Oversee governance, compliance, and data quality frameworks. Standardise reporting and insights delivery through Power BI and Omni. Deploy predictive analytics models, including CLV and propensity scoring. Partner with cross-functional teams to enable smarter use of data across digital and physical channels. Lead, mentor, and grow a high-performing data team.
  Tech Stack GCP | Power BI | Omni | SQL | Python | DBT | Docker
  Your Background Proven experience leading data teams across engineering, analytics, and BI. Strong technical understanding of modern data platforms and pipelines. Skilled in stakeholder management, governance, and cross-functional collaboration. Experience building predictive models or enabling ML-driven insights. Background within entertainment, media, or audience-based industries is advantageous. Read Less

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• H

  CRM Marketing Designer & Copywriter  

  Harnham

  - City of London

  Posted: 13/11/2025

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  CRM Marketing Designer & Copywriter 3-Month Contract £300 Per Day Out... Read More

  CRM Marketing Designer & Copywriter
  3-Month Contract £300 Per Day Outside IR35 Hybrid Working (2/3 Days in London Office)
  We’re looking for a CRM Marketing Designer & Copywriter help bring our product and patient stories to life through exceptional email campaigns, pop-ups, and educational content.
  You’ll sit at the intersection of brand, lifecycle marketing, and commerce, crafting copy, creative concepts, and campaign flows that support patients throughout their healthcare journey. From onboarding flows to educational content, your work will ensure patients feel informed, supported, and motivated to take action.
  Key Responsibilities
  Build compelling lifecycle campaigns – Write and design email journeys across the patient lifecycle (onboarding, education, retention) that drive engagement and conversion. Own campaign copywriting – Create clear, empathetic, and persuasive copy for emails, pop-ups, and notifications that balance education and commerce. Design and layout – Use brand guidelines to design visually engaging and accessible emails that elevate storytelling. Create educational content – Turn clinical or lifestyle insights into digestible blog articles, patient tips, or explainers. Test, learn, and refine – Contribute to campaign optimisation through A/B testing, analytics, and data-led improvements.
  Skills & Experience
  You take initiative and deliver with minimal oversight, a proven self-starter who’s executed campaigns independently. Bring your own insights and ideas, with experience designing and running CRM campaigns. Hands-on experience writing and designing for email and lifecycle marketing, ideally in health, wellness, or DTC sectors. Proficient with Customer.io, confident building and testing campaigns. You have an exceptional eye for design and layout, understanding how to make campaigns feel premium and on-brand. Experienced using tools like Figma or similar design platforms. Read Less

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• H

  Customer Relationship Management Executive  

  Harnham

  - City of London

  Posted: 13/11/2025

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  Senior CRM Executive £35,000 | 9-Month Maternity Cover | Hybrid (1 Da... Read More

  Senior CRM Executive £35,000 | 9-Month Maternity Cover | Hybrid (1 Day per Month in Office – London)
  The Company Join a fast-growing membership business that gives back to those who give the most. With over 4 million members and 15,000+ partners, they provide exclusive discounts to emergency services, healthcare professionals, and other key workers. Backed by private equity and now operating globally, this business has become a trusted household name known for meaningful rewards and exceptional member engagement.
  The Role As a Senior CRM Executive, you’ll help bring campaigns to life for millions of members. Reporting into the Lifecycle Lead, you’ll play a hands-on role in building and delivering engaging CRM journeys across email, SMS, push, and in-app channels using Braze.
  You’ll: Build, schedule, and optimise automated and ad-hoc CRM campaigns Write and edit engaging copy that drives clicks and conversions Create reusable templates and ensure designs are on-brand Support lifecycle journeys across onboarding, renewal, and win-back Manage tagging, segmentation, and dynamic content for personalisation Monitor campaign performance and contribute to reporting and test plans
  About You At least 1 year of CRM or email marketing experience Confident using a CRM platform such as Braze, Salesforce, or Adobe Campaign Comfortable writing short, clear, and engaging copy Detail-oriented, organised, and proactive in managing multiple campaigns A team player who enjoys working in a collaborative, mission-driven business
  The Process Stage 1: Introductory chat with the Lifecycle Lead Stage 2: Task + final interview
  This is a brilliant opportunity to join a values-driven, high-impact business while sharpening your CRM and lifecycle marketing skills in a supportive, fast-moving team. Read Less

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• H

  CRM Manager  

  Harnham

  - City of London

  Posted: 13/11/2025

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  CRM & Retention Manager Location: London Salary: Up to £55,000 A... Read More

  CRM & Retention Manager Location: London Salary: Up to £55,000
  A high-growth consumer business is looking for a CRM & Retention Manager to help shape how they engage and retain customers across the entire lifecycle. This is a key role within a collaborative growth team, reporting into the Retention & CRM Lead, with real ownership and room to evolve. They’re well past the start-up stage and scaling fast—with a growing customer base, strong brand loyalty, and a clear focus on improving the end-to-end customer journey. If you’re looking to go beyond day-to-day CRM and contribute to a broader retention strategy, this could be a strong next step.
  The Role: You’ll be the driving force behind daily customer comms—ensuring campaigns are delivered on time, flows are optimised, and learnings are fed back into the cycle. You’ll work hands-on in tools like Klaviyo while collaborating across creative, data, and external partners. Key responsibilities: Execute seasonal email and SMS campaigns across multiple customer segments Manage and optimise automated lifecycle flows (onboarding, win-back, loyalty) Own campaign testing, with structured hypotheses and performance tracking Collaborate with an agency to deliver campaigns to a high standard and on deadline Build, launch and QA campaigns in platforms like Klaviyo Use customer insights and segmentation to improve messaging and retention Report on CRM performance and drive continuous improvement Support wider retention initiatives over time—including loyalty, feedback loops, and post-purchase journeys
  What They’re Looking For: You’ll need to be comfortable balancing strategic thinking with hands-on execution. Attention to detail, strong project management, and an understanding of what drives great customer engagement are key. 4–5 years’ experience in CRM or lifecycle marketing Experience managing campaign calendars and automated flows Proficiency in Klaviyo (or similar platforms) Strong analytical mindset—able to test, learn and iterate Eye for detail and experience working with creative/brand teams Comfortable using tools like Figma or Canva Keen to expand into broader retention projects over time Read Less

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• H

  Senior Digital Manager  

  Harnham

  - Oxfordshire

  Posted: 13/11/2025

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  Senior Digital Manager Oxfordshire (4 days a week on site) Up to £70... Read More

  Senior Digital Manager Oxfordshire (4 days a week on site) Up to £70,000 + £8,900 car allowance
  The Company This global luxury retail group is behind some of the world’s most iconic shopping destinations, including a flagship location less than an hour from London. Home to leading fashion, lifestyle, and design brands, the business continues to redefine the guest experience through creativity, storytelling, and digital excellence.
  Reporting into the Head of Channel Marketing , this is a key role within a digitally transforming marketing team focused on elevating web and app performance across a global collection of destinations.
  The Role As Senior Digital Manager , you’ll take ownership of the group’s website and app experience , leading the front-end strategy, managing agencies, and ensuring all digital channels reflect the brand’s luxury positioning and performance goals. You’ll define and deliver the UX and SEO strategy , oversee content and design execution , and use data and insights to optimise performance. This is a role for someone who combines creative intuition with commercial rigour — able to translate brand storytelling into seamless, high-performing digital experiences.
  Key Responsibilities Lead the website and app user experience strategy, prioritising initiatives based on data, insight, and stakeholder feedback Oversee front-end design and content development, ensuring digital touchpoints are current, on-brand, and impactful Define and manage the SEO roadmap in collaboration with external agencies Drive performance measurement using analytics tools and guest insights Manage sprint planning and post-launch delivery alongside IT and agency partners Support and mentor Village Web Managers across markets, promoting best practice and consistency
  Your Experience Proven experience managing web, app, and SEO strategies (agency management essential; hands-on SEO not required) Background in luxury, fashion, retail, lifestyle, or hospitality Strong grasp of UX principles , content editing, and front-end management Experience working with CMS platforms (Contentful, Unbraco, or similar) and analytics tools (Adobe Analytics, Hotjar, etc.) Highly organised with strong analytical and stakeholder-management skills Performance-minded, with a commercial understanding of reach, ROI, and consumer behaviour Comfortable managing agencies, briefing creatives, and overseeing delivery across multiple markets
  Why Apply This is a rare opportunity to join one of the world’s leading luxury retail groups at a pivotal stage of digital transformation. You’ll be part of a creative, globally connected team shaping the future of guest experience through digital excellence. Read Less

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• H

  Digital Performance Manager  

  Harnham

  - Oxfordshire

  Posted: 13/11/2025

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  Digital Performance Manager – Web, App & SEO Location: Oxfordshire /... Read More

  Digital Performance Manager – Web, App & SEO Location: Oxfordshire / Hybrid Salary: Up to £70,000 + Benefits Sector: Retail & Customer Experience
  The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You’ll play a key role in shaping the digital experience across multiple customer touchpoints — driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration.
  The Role As Digital Performance Manager, you’ll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You’ll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best possible customer experience. You’ll be responsible for: Developing and delivering the digital performance strategy across web, app, and SEO Overseeing UX enhancements , prioritising initiatives based on data and stakeholder input Defining and implementing SEO strategy to improve visibility and organic growth Partnering with design and development teams on front-end improvements Managing budgets and forecasting ROI across digital initiatives Engaging with local digital managers to share best practice, training, and insight Monitoring performance through analytics tools and guest feedback to drive continuous improvement
  Your Skills and Experience You’ll bring a mix of strategic thinking, commercial acumen, and hands-on digital expertise, including: Proven experience managing web, app, and SEO performance Strong grasp of user experience design and digital best practice Experience with Content Management Systems such as WordPress, Joomla, Drupal or SquareSpace Confident using data to make informed decisions and influence senior stakeholders Analytical mindset with a focus on ROI, reach, and engagement metrics Excellent communication and presentation skills Ability to balance long-term strategic vision with short-term delivery Read Less

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• H

  Commercial Analyst  

  Harnham

  - City of London

  Posted: 13/11/2025

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  Commercial Analyst £42,700–£53,700 + Bonus Hybrid – Central London (... Read More

  Commercial Analyst £42,700–£53,700 + Bonus Hybrid – Central London (1–2 days per week)
  An iconic global brand is looking for a Commercial Analyst to join their Commercial Business Partnering team and take full ownership of analytics across a growing international media and brand consultancy business. This company, best known for its world-famous book, has evolved into a global creative and data-led organisation operating across entertainment, media, and digital consultancy. Working closely with senior commercial and finance leaders, you will play a key role in driving strategic decisions through insight, automation, and storytelling.
  The Role You’ll be the analytics lead within a cross-functional team, supporting senior stakeholders across multiple regions. This is a hands-on role where you’ll turn complex datasets into actionable commercial insights and play a central role in shaping global performance reporting. Key Responsibilities Build dashboards and automated reports using Power BI (DOMO experience a plus) Analyse pricing, product, and market trends to identify revenue opportunities Partner with commercial and finance teams to deliver strategic insight and recommendations Lead on integration of new BI platforms and migration from legacy tools Support data initiatives around Salesforce, NetSuite, and Google Analytics Contribute to forecasting, budgeting, and strategic planning cycles Champion a data-driven culture and train teams on self-serve analytics
  Your Skills and Experience 3–5 years’ experience in a commercial or analytics role Skilled in SQL and a BI tool such as Power BI, Tableau, or DOMO Exposure to Python desirable Experience working across financial, customer, or digital data Strong communication skills with the ability to translate data into business action Backgrounds from digital, retail, media, tech, or FMCG work particularly well Comfortable building reporting structures from scratch and working autonomously
  Why Apply Rare standalone analytics role with full commercial visibility High-impact work influencing pricing, product, and performance decisions Flexible, collaborative culture with hybrid working and early Friday finishes Private healthcare, sponsored learning, and a creative, people-first environment Read Less

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• H

  Senior CRM Manager  

  Harnham

  - City of London

  Posted: 13/11/2025

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  Senior CRM Manager Hackney (Hybrid, 3 days office) £65k + EMI Optio... Read More

  Senior CRM Manager Hackney (Hybrid, 3 days office) £65k + EMI Options
  We’re working with a specialist retention agency that partners with some of the most exciting D2C ecommerce brands. They’re looking for a Senior CRM Manager (with a roadmap to Head of CRM) to lead their growing CRM team.
  What you’ll be doing: Lead & develop a team of 3 CRM specialists Own CRM strategy & execution across 20+ client accounts Be the go-to Klaviyo expert, optimising lifecycle campaigns & retention journeys Oversee all CRM briefs, testing, and performance measurement Work closely with Account Managers, Designers, and Copywriters to deliver best-in-class campaigns
  What we’re looking for: Deep CRM knowledge, especially Klaviyo (Shopify experience a big plus) Solid ecommerce/D2C background – ideally agency side or a fast-paced brand Previous team leadership experience Strong time management across multiple accounts and stakeholders
  Why join? Salary up to £65,000 + EMI share options Brand new Hackney office (3 days a week in office) People-first, growth-focused culture with plenty of socials Clear career path to Head of CRM
  If this sounds like you, apply here or drop me an email on Read Less

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• H

  Head of Quantitative Research  

  Harnham

  - City of London

  Posted: 13/11/2025

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  Head of Quantitative Research – Healthcare Insights (Fieldwork/PM focu... Read More

  Head of Quantitative Research – Healthcare Insights (Fieldwork/PM focus) London (Hybrid) Up to £110,000
  The Company: This is a fantastic opportunity to join a leading healthcare research and insights agency at a pivotal stage of growth. With a global footprint and a strong UK client base, the business is focused on standardising delivery, improving client experience, and driving operational excellence across its quantitative research division.
  The Role: As Head of Quantitative Research , you’ll take ownership of project delivery and client satisfaction across the UK business. You’ll lead a team of talented project managers and client service professionals, ensuring high-quality execution, strong financial performance, and exceptional client outcomes. You’ll be responsible for: Leading, mentoring, and developing a team of quantitative project managers Building trusted relationships with key healthcare clients and overseeing client service improvement plans Embedding best-in-class standards across every stage of the project lifecycle Partnering with internal teams (Engineering, HR, Compliance) to enhance systems, processes, and people development Driving efficiency, profitability, and client satisfaction KPIs across multiple markets Supporting integration of new acquisitions and ensuring a seamless client experience Leading from the front — ensuring projects run smoothly, challenges are resolved proactively, and the team delivers consistent excellence
  Your Skills & Experience: You’ll bring a mix of hands-on research expertise and proven team leadership, including: 8+ years’ experience in quantitative research or market research operations (healthcare sector preferred) 3+ years managing a team (both junior and senior staff) A deep understanding of quantitative project delivery across UK and international markets Experience managing operations, project management and fieldwork teams Proven ability to drive client satisfaction, profitability, and delivery standards Strong commercial and people management skills Excellent communication, problem-solving, and organisational ability Experience managing large research portfolios (£10m+)
  Why Join? You’ll be stepping into a senior leadership position with genuine influence over the direction of the UK business. This role offers the chance to shape how the company delivers value to clients, develop the next generation of researchers, and lead strategic initiatives in one of the most impactful sectors — healthcare. Read Less

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• H

  CRM Architect & Solution Designer  

  Harnham

  - City of London

  Posted: 13/11/2025

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  CRM Architect & Solution Designer 3-Month Contract £400 Per Day Outsi... Read More

  CRM Architect & Solution Designer
  3-Month Contract £400 Per Day Outside IR35 Remote Working (Must be UK Based)
  We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
  Key Responsibilities
  Stage 1: Analysis & Mapping (Weeks 1–4)
  Assess existing CRM requirements across both organisations and their respective markets. Develop detailed technical and functional requirement documentation. Align and consolidate requirements into a single unified list for the new CRM system.
  Stage 2: Unified Design Blueprint (Weeks 5–8)
  Design a unified CRM solution covering: Functional : Features, workflows, and usage processes. Technical : Data flows, integrations, APIs, and consent management. Produce a comprehensive solution architecture blueprint ready for stakeholder review.
  Stage 3: Integration & Implementation Planning (Weeks 9–12)
  Define enterprise integration points and dependencies. Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations. Develop a CRM Change Management Plan in coordination with people and training teams.
  Skills & Experience
  CRM Platforms: HubSpot, Microsoft 365 Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture) Proven experience designing, building, and launching large-scale CRM solutions. Strong understanding of workflow automation, data modelling, and integrations. Experience unifying CRM systems across multi-market organisations. Demonstrated ability to produce enterprise-grade CRM blueprints and documentation. Skilled at defining both technical and functional requirements with a high degree of clarity. Experience translating business strategy into scalable technical design. Strong knowledge of APIs, ETL pipelines, and microservices architecture. Experience integrating CRM, marketing automation, and ERP systems. Awareness of global localisation and compliance challenges. Read Less

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