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• 

  Specialist Mortgages Operations Analyst  

  Hampshire Trust Bank

  [permanent fulltime] - London

  Posted: 02/12/2025

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  Location: 80 Fenchurch Street, London Hours: Monday to Friday, 9:00am... Read More

  Location: 80 Fenchurch Street, London Hours: Monday to Friday, 9:00am-5:30pm Working Pattern: Hybrid (50/50) Reports to: Data Strategy & Operations Manager - Specialist Mortgages Department: Specialist Mortgages
  About the RoleWe're seeking a detail-oriented and proactive Operations Analyst to join our Specialist Mortgages division at Hampshire Trust Bank. You'll play a key role in supporting operational efficiency, ensuring data integrity, and driving continuous improvement across our processes. This is a hands-on role where you'll provide analytical insights, streamline workflows, and help deliver positive customer outcomes in a growing and ambitious team.
  Key ResponsibilitiesAct as a point of contact for operational queries on data and processesCreate and maintain detailed process maps and SOPsIdentify inefficiencies and propose process improvementsProduce operational performance reports and dashboardsTrack and report KPIs related to service operationsMonitor, validate, and maintain data accuracy across core systemsSupport ad-hoc data analysis requests from stakeholdersContribute to small-change initiatives and operational improvementsCollaborate with internal stakeholders to ensure successful delivery of change outcomes
  What We're Looking ForStrong Excel and SQL skills; familiarity with BI toolsUnderstanding of process improvement methodologies (Lean, Six Sigma)Analytical and problem-solving mindset with excellent attention to detailEffective communication and stakeholder engagement skillsAbility to work independently with initiative and self-motivationAdaptable, proactive, and committed to continuous improvementBachelor's degree in business, operations management, data analytics or related field is a plusFamiliarity with mortgage banking concepts and regulations is a plus
  Competencies & AttributesProactive and solutions-focused, anticipating and addressing issues before they escalateCollaborative team player who fosters transparency and accountabilityStrong ethical values with integrity at the core of decision-makingCalmness under pressure with resilience to deliver outcomes
  BenefitsCompetitive remunerationDiscretionary annual bonusAnnual pay reviewPrivate Medical Insurance (Bupa)Mental health & wellbeing support via YuLife & Bupa25 days annual leave (increasing with service) + Holiday Buy SchemeCycle to Work Scheme & Green Car SchemeEnhanced family leave policiesStudy support & professional membershipHybrid working (50/50 split)YuLife Rewards - discounts on retail, lifestyle & experiencesPension scheme - 8% employer contribution (non-contributory)Interest-free season ticket loanAnnual volunteering day & Net Zero employer commitment
  If you're ready to make an impact by driving operational excellence and supporting HTB's growth in the specialist mortgages market, we'd love to hear from you. Read Less

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• 

  Lending Manager  

  Hampshire Trust Bank

  [permanent fulltime] - London

  Posted: 01/12/2025

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  Location: Head Office, LondonHours: Monday to Friday, 9:00am-5:30pm (w... Read More

  Location: Head Office, LondonHours: Monday to Friday, 9:00am-5:30pm (with flexibility as required)Working Pattern: Hybrid (50/50)Reports to: Head of New Business - Specialist Mortgages & Bridging FinanceDepartment: Specialist Mortgages & Bridging Finance
  About HTB
  Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. We offer niche specialty lines, as a SME bank, targeting under-served segments. Our dedicated Wholesale Finance, Asset Finance, Bridging Finance, Development Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.
  We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.
  
  About The Role
  Generate quality mortgage loan applications through our network of brokers in line with business targets.Support the Business Development Managers with broker onboarding, ensuring all documentation and checks have been carried out and the broker on boarding process has been followed.Work closely with the Business Development Managers, following up on appointments and new business leads.Take inbound calls on new loan scenarios, assisting the broker with loan structuring and product selection.Develop and maintain close and regular contact with brokers and clients ensuring communication of requirements to and from all parties are both clear and unambiguous.Discuss and follow up on all issued DIPs with the broker/client to ensure full understanding of requirements and product termsUpdate the company database and systems, maximising the systems capability and using it both as a task prompt and as an audit trail.Assist the broker with any questions the borrower may have with the terms/pricing/structure of the loan.Follow up and track initial loan enquiries.Achieve the monthly individual and company completion targets.Ensure the broker and client receive a 'best in class' service every timeWork closely with underwriting to ensure HTB originates and maintains a quality loan portfolio.Discuss and process loans with borrowers direct if requiredProvide excellent customer service What We're Looking For
  Qualifications/Experience
  Demonstrable experience in a lending environmentExperience in structuring lending proposals desirableTypically have experience in a customer service environmentIntermediate level skills in Microsoft Word and Excel are essential.
  
  Competencies and Attributes  Exceptional organisation and time management skillsGood communication skillsDelivery of excellence in customer service, customer centric approachRisk awarenessTeam player 
  Benefits
  Competitive remunerationDiscretionary annual bonusAnnual pay reviewPrivate Medical Insurance (Bupa)Mental health & wellbeing support via YuLife & Bupa25 days annual leave (increasing with service) + Holiday Buy SchemeCycle to Work Scheme & Green Car SchemeEnhanced family leave policiesStudy support & professional membershipYuLife Rewards - discounts on retail, lifestyle & experiencesPension scheme - 8% employer contribution (non-contributory)Interest-free season ticket loanAnnual volunteering day & Net Zero employer commitment Read Less

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• 

  Network Engineer  

  Hampshire Trust Bank

  [permanent fulltime] - London

  Posted: 28/11/2025

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  Location: Head Office, London Hours: Monday to Friday, 9:00am-5:30pm... Read More

  Location: Head Office, London Hours: Monday to Friday, 9:00am-5:30pm Working Pattern: Hybrid (50/50) Reports to: Network Team Manager Department: Information Technology - Network Team
  About the RoleWe're seeking a skilled and proactive Network Engineer to join our delivery-focused Network Team. You'll be responsible for designing, implementing, securing, and supporting HTB's network infrastructure across firewalls, routing & switching, voice, video, and load balancers. This is a hands-on role where you'll ensure resilience, availability, and security of systems that underpin the bank's growth.
  Key ResponsibilitiesResolve tickets at first contact in line with SLA targetsProactively manage open tickets, ensuring timely updates and closureTroubleshoot and resolve hardware, software, and connectivity issuesPerform daily system checks and escalate abnormalitiesCreate and maintain SOPs and knowledge base articlesTrack hardware/software lifecycle in the CMDB (EoL, EoS, contracts)Deliver end-to-end network solutions aligned with business and security standardsMaintain network security against internal and external threatsMonitor and manage network performance for resilience and availabilityParticipate in projects, ensuring successful implementationIdentify opportunities for automation and optimisation (e.g., Network Automation, DevOps)Document and maintain accurate diagrams and configurations
  What We're Looking ForDegree-level qualification or relevant work experienceCisco CCNP minimum, with strong Data Centre / WAN / LAN expertiseExperience with Palo Alto / Cisco Firepower firewalls, routers, and switchesRouting protocols (OSPF, BGP) and Cisco ISE Radius/DOT1XCloud experience (Azure, AWS, Cloudflare)Knowledge of IPT/VoIP solutionsCisco ACI & DNA, SD-WAN, and load balancing solutionsMonitoring tools (SolarWinds, PRTG, CheckMK)Remote Access / VPN technologies and two-factor authenticationNetwork automation and DevOps knowledge
  Competencies & AttributesCustomer-centric mindset with empathy and professionalismStrong communication skills (verbal and written)Solid technical aptitude and problem-solving abilitySelf-motivated, adaptable, and eager to learnOwnership and accountability for end-to-end issue resolutionExcellent time management and attention to detailCollaborative team player with resilience under pressureProfessionalism, integrity, and career ambition to progress within IT
  BenefitsCompetitive remunerationDiscretionary annual bonusAnnual pay reviewPrivate Medical Insurance (Bupa)Mental health & wellbeing support via YuLife & Bupa25 days annual leave (increasing with service) + Holiday Buy SchemeCycle to Work Scheme & Green Car SchemeEnhanced family leave policiesStudy support & professional membershipHybrid working (50/50 split)YuLife Rewards - discounts on retail, lifestyle & experiencesPension scheme - 8% employer contribution (non-contributory)Interest-free season ticket loanAnnual volunteering day & Net Zero employer commitment
  If you're ready to take ownership of HTB's network infrastructure and thrive in a dynamic environment, we'd love to hear from you. Read Less

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• 

  Senior Business Intelligence Analyst  

  Hampshire Trust Bank

  [permanent fulltime] - London

  Posted: 25/11/2025

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  Senior Business Intelligence Analyst Location: Head Office, London W... Read More

  Senior Business Intelligence Analyst
  Location: Head Office, London Working Pattern: Hybrid (50/50) Hours: Monday to Friday, 9:00am-5:30pm Reports to: Head of Analytics & Insights Department: Finance - Business Intelligence
  About the Role
  We're looking for an experienced Senior Business Intelligence Analyst to join our Business Intelligence team. This is a key role in driving HTB's analytics strategy, delivering high-quality reporting and insights that support decision-making across the organisation.
  You'll lead BI initiatives, act as a subject matter expert for data stakeholders, and deliver advanced analytics projects that help shape the future of data-driven performance at HTB.
  Key Responsibilities
  Lead analytics and BI initiatives, promoting best practices and a data-first approach.Maintain and enhance reports, automating processes where possible.Write SQL queries to extract and manipulate data from core systems.Deliver advanced analytics and AI projects aligned with business strategy.Analyse data to identify trends, provide insights, and uncover opportunities.Collaborate with stakeholders to define requirements for reporting and analytics projects.Guide KPI development to drive business performance.
  What We're Looking For
  Strong experience in business intelligence, data analytics, or MI roles.Proficiency in SQL and advanced Excel skills.Expertise in Tableau dashboard development.Experience in Financial Services or Banking.Ability to communicate complex ideas simply and effectively.Strong organisational and time management skills.Desirable: Power BI experience, agile development knowledge, and data warehousing techniques.
  Benefits
  Competitive remunerationDiscretionary annual bonusAnnual pay reviewPrivate Medical Insurance (Bupa)Mental health & wellbeing support via YuLife & Bupa25 days annual leave (increasing with service) + Holiday Buy SchemeCycle to Work Scheme & Green Car SchemeEnhanced family leave policiesStudy support & professional membershipHybrid working (50/50)YuLife Rewards - discounts on retail, lifestyle & experiencesPension scheme - 8% employer contribution (non-contributory)Interest-free season ticket loanAnnual volunteering day & Net Zero employer commitment
  Read Less

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