Company Description
Job Title: Central Bookings Manager – Healthcare
Location: Nottingham
Reports to: Operations Director
Contract Type: Full-time, PermanentAbout the RoleWe are seeking a Central Bookings Manager to lead and develop a high-performing bookings and scheduling function that sits at the heart of our service delivery.This is a commercially focused leadership role, responsible for driving performance, service quality, and customer satisfaction through effective people management, strong operational grip, and a data-driven approach.While experience of the care sector is helpful, this role is not a registered or service management position. We are particularly interested in candidates from call centre, contact centre, customer service, sales, scheduling, or fast-paced operational environments who are used to leading teams against clear KPIs and service standards.Job Description
Key responsibilitiesLead, motivate, and develop a central bookings team to deliver consistently high performanceSet, manage, and monitor KPIs including response times, fill rates, utilisation, conversion, customer satisfaction, and service levelsDrive a customer-first culture, showing urgency, professionalism, and solution-focused thinkingEnsure bookings processes are efficient, standardised, and scalableUse data, MI, and reporting to identify trends, address underperformance, and continuously improve outcomesCoach and performance-manage team members, holding clear expectations and accountabilityWork collaboratively with operational and service teams to balance quality, compliance, and commercial outcomesManage demand, capacity, and workflow in a fast-paced, high-volume environmentQualifications
We are looking for a leader who thrives in a performance-led environment and is confident managing teams where outcomes, service quality, and customer experience matter.Essential experience and skills:Proven experience leading teams in a call centre, contact centre, customer service, sales, scheduling, or similar operational environmentStrong track record of managing performance through KPIs, targets, and service metricsConfident people leader with experience in coaching, motivating, and managing performanceExcellent communication skills, with the ability to influence, challenge, and inspireHighly organised, resilient, and comfortable working at paceStrong problem-solving skills and a continuous improvement mindsetConfident using systems, data, and reporting to drive decision-makingDesirable (but not essential):Experience within health, social care, or a regulated service environmentUnderstanding of workforce scheduling, resource planning, or demand managementExperience supporting growth, change, or service transformationAdditional Information
What this role is (and isn’t)✔ A leadership role focused on performance, service excellence, and team effectiveness
✔ Suitable for candidates from commercial or operational service environments
✘ Not a registered care role
✘ Not a care service or home management positionWhy join usOpportunity to shape and lead a critical central functionClear focus on performance, development, and continuous improvementA role where strong leadership and customer service excellence are truly valued
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