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Hafod
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  • Customer Experience Specialist  

    - Cardiff
    We have an exciting opportunity to join our busy Customer Experience t... Read More
    We have an exciting opportunity to join our busy Customer Experience team as a Customer Experience Specialist.Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home. This is permanent, full-time position, working 36 hours per week. Our teams work Monday to Friday, with no weekend shifts. This role offers the opportunity for flexible working. What you’ll do You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support. You’ll be responsible for responding to all incoming enquiries in a timely and professional manner. Reporting to the Customer Experience Co-ordinator, your role will providing assistance for our customers through resolving issues, responding to urgent requests, providing a point of experience and knowledge for customer queries and ensuring that all calls are handled efficiently to reach a satisfactory resolution. For full details of the key responsibilities and expectations, please refer to the attached job description. What you’ll need You’ll be confident working on your own initiative and have developed excellent communication skills to allow you to connect, support, and successfully provide solutions for our customers. Previous experience in handling high call volumes would be beneficial for this role. The calls require a management of housing and maintenance-related queries, although a background within Housing is not required for this role, experience within a housing or customer service environment is highly desirable. You will need resilience and an ability to manage challenging situations as this role will handle complaints calls, and navigate challenging behaviour from callers. Strong IT skills are essential, particularly in Microsoft Word and Excel. You’ll need to demonstrate an ability to prioritise workloads and time management skills whilst handling a high volume of calls, emails, and social media enquiries. From time to time, you may be asked to support other departments, so the ideal candidate will be adaptable, reliable, and bring a positive, can-do attitude to the team. Benefits The role offers a salary of £26,271 per annum25 days annual leave (plus bank holidays) - increasing with length of service8% employer pension contributionsJoin a socially conscious not for profit organisationMedi-cash – health cash-back planEmployee assistance programme and well-being resource available 24/7‘Perks’ – a range of shopping and activity discounts and cashback optionsWe are a Family Friendly organisationDevelop with the support of our L&D team Opportunities for development We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you. Our Behaviours Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework. Read Less
  • Senior Care Assistant (Night)  

    - Cwmbran
    We are looking for a friendly and dedicated Senior Care Assistant (Nig... Read More
    We are looking for a friendly and dedicated Senior Care Assistant (Night) who is seeking a rewarding job within one of our care homes. The successful candidate will be responsible for providing a high level of care to our residents which promotes their independence while safeguarding their dignity. In addition to this the successful candidate will also support the management in the smooth running of the home, this is an ideal role for someone looking to develop their skills supporting the registered manager.This is a permanent role with offers of contracted hours between 23.5 - 47 hrs per week. For further discussion about the contracted hours that would best work for you, please make an application and have a further discussion with our team. Benefits £12.94 - £13.64 per hour (depending on qualifications)Fully paid induction and training programmeDBS check paid by HafodFree UniformSocial Care Wales registration fee reminbursed by Hafod (* if required)Medicash - cashback health planEmployee assistance programme and well-being resource available 24/7‘Perks’ – a range of shopping and activity discounts and cashback optionsWe are a Family Friendly organisationPension scheme Where you will be working Cwmbran House Care Home is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas. We focus on giving a great quality of life to our residents, whatever their abilities and needs are. Opportunities for development We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you. Our Behaviours Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework. Read Less
  • Hafod Board Member  

    - Cardiff
    We’re looking for a passionate, people-focused leader to join our Boar... Read More
    We’re looking for a passionate, people-focused leader to join our Board and help shape the future of Hafod.We’re particularly keen to hear from people with experience in care, health, social care, or customer focused environments. You don’t need previous board experience, we’re looking for insight, curiosity and lived or professional experience that will help strengthen our decision making and ensure positive outcomes for our customers, communities, and colleagues. What you’ll do As a Board Member, you’ll provide strategic leadership, ensuring the organisation is well governed and delivers meaningful social impact for our customers, communities, and colleagues. You'll help shape and oversee the long-term strategic direction, contribute to key decisions, set the risk appetite, and ensure robust business planning and budgets are in place to monitor and manage performance. You’ll also approve key policies and take decisions that uphold the Board’s governance responsibilities. In this role, you’ll lead with purpose, support our Executive team, build strong partnerships, and drive continuous improvement in the services and experiences we provide. If you’re motivated by social impact, passionate about improving lives, and confident in strategic decision-making, this is your opportunity to make a real difference. What you’ll need You’ll need motivation and at least 2 days per month to carry out your duties. In return this role can be hugely rewarding and a great opportunity to learn and develop.  You’ll have an interest in housing, care, and support, understanding the challenges and opportunities within these sectors, and committed to improving the lives of our customers, communities, and colleagues. Whilst previous experience as a Board Member would be beneficial, it isn’t necessary. We provide a tailored induction to help you become confident in your new role addressing areas that may be new to you. Occasional travel to our head office in Cardiff and our other sites across South Wales will be a requirement of this role. We want our Board to better reflect the communities we serve. We actively encourage applications from women, people from racially and ethnically diverse backgrounds, disabled people, younger applicants and those with lived experience. Diversity strengthens our decision-making and helps us deliver better outcomes for our communities. Whatever your journey or identity, you’ll be valued, supported, and empowered to make a difference. Benefits Salary of £8,000 per annum  Tailored training and induction programme  Opportunity to ‘give back’ in a socially beneficial organisation  Reasonable expenses covered in line with company policy  Learn from other Board Members  Enhance your knowledge, skills and experience  Attend conferences and events  Be part of/Chair specialist committees  Lead change in Housing, Care and Support services across South Wales
    Our Hendre Board Hendre is the parent body of Hafod, and our Hendre Board is responsible for setting strategy and directing our affairs to ensure long-term success.  The Board has ultimate responsibility for ensuring governance, financial, legal and service obligations are properly fulfilled, with leadership being delegated to the Chief Executive and Executive team.  Read Less

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