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gsma
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  • Event Registration/Technology Project Manager  

    - London
    About the Team The Technology, Innovation and Customer Experienc... Read More
    About the Team The Technology, Innovation and Customer Experience team are responsible for the technical and operational delivery for the attendees and exhibitors at our events with a focus on our registration systems, event apps and onsite delivery including access into the event. As a team, we are a global group of high-performance event specialists who work collectively to successfully deliver events ranging from 300 to over 100,000 attendees across all regions of the world. About the Role The Event Registration/Technology Manager will report into the Head of Technology, Events and will hold a pivotal position supporting our existing teams in the full life cycle of our events from pre-event planning through to onsite delivery. The successful candidate will work closely with the existing team as well as be the main point of contact across the business for their assigned projects/work streams. Key activities and responsibilities will include: Project Management: Coordinate and schedule project meetings and manage project milestones, deliverables, and co-ordinate with internal teams to ensure we keep on track Stakeholder management: Building and owning working relationships to fully support project teams during analysis and planning stages, Brief clients on how the digital platforms work, ensuring all the delivery of the products and Assist internal stakeholders and where applicable contact centre with training and training documentation, acting as a point of contact for related enquiries where required Configure and set up of our event registration systems including pass configuration and email / system content Lead User Acceptance Testing (UAT) - creation of test plans, working with internal stakeholders to ensure the systems are signed off against the agreed scope of work Contribute to the evolution of our event technology platform by providing support with the gathering of business requirements, documenting process flows and making recommendations for improvements Registration Logistical & Operational Planning: Dimensioning of onsite services, Collateral design & ordering, Signage planning, Onsite scanning both perimeter and sessions, Onsite staff including training and Risk & contingency planning Create and maintain process handling: Onsite processes and FAQ’s where applicable and documents for the digital onboarding of our customers into our platforms Provide analytical support through reporting and data insights Budgeting for areas of assigned responsibility Contribution to roadmap and planning meetings About you Demonstrable experience in event registration with technical and operational responsibilities International event, conference or trade show experience as an organiser Experience configuring and delivering event technology including registration systems, virtual event platforms, event apps such as CVENT, Rainfocus, Stova or other SaaS platforms etc. Operational/logistical event planning experience e.g., build, throughput analysis, signage, temporary staff scheduling, collateral design, and delivery Supplier management experience Project Management skills, ideally with a recognised qualification Excellent communication and presentation skills with the ability communicate to explain complex processes to non-event or technical colleagues. Awareness of data privacy, GDPR and information security principles Experience in at least some of the following tools: Microsoft Word, PowerPoint, Excel (Advanced), data flow / modelling tools such (LucidChart, Visio etc.), PM tools (MS Project, Smartsheet, Asana, Confluence (Jira) etc.) Ability to work under pressure and to tight deadlines, upholding excellent attention to detail with a self-starter attitude to work, able to take initiative, problem solve and work autonomously to drive projects forward Willingness, ability, and desire to travel internationally, sometimes for extended periods of time Contract type Short term Contractor Worker type Contingent Worker What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Read Less
  • Web Developer  

    - London
    About the Team The Web Team at GSMA is the cornerstone of our on... Read More
    About the Team The Web Team at GSMA is the cornerstone of our online presence and digital strategy. This dedicated group of professionals is tasked with creating, ongoing support, and meticulously managing a wide array of web-related ventures. Their expertise is not only showcased through the public interfaces of our high-traffic websites. Still, it is also integral to the success of several internal projects that foster our intra-organizational efficiencies. With a keen focus on the twin pillars of performance and security, the team ensures that every digital touchpoint bearing the GSMA signature operates seamlessly and safeguards the data integrity of our stakeholders. Hailing from our primary hub in London, the team's talents are bolstered by specialists stationed across the globe in Atlanta, Shanghai, and key locations throughout Europe. This geographic diversity enriches our capabilities and fortifies our commitment to providing a 24/7 web service to our international audience. By embracing the latest web technologies and adhering to stringent security protocols, the Web Team empowers GSMA to lead confidently in the digital arena, delivering experiences that are as secure as they are compelling. What the hiring manager says "In the ever-evolving landscape of the GSMA's initiatives and events, the synergy between our business units and the Web Team is paramount. We must stay ahead of the curve, comprehensively understanding and addressing the needs of our departments to deliver unrivalled digital solutions to our global audiences and event participants. We seek to augment our talented and diverse team with individuals eager to tackle increasing challenges and contribute to the vibrant dynamism of our thriving enterprise." Trevor Skinner (Senior Director, Digital)  
    About the Role We seek a Web Developer to join our dynamic team at GSMA, where they will contribute to advancing our corporate and event-focused websites and applications. This individual will report directly to the Head of Digital Online and is expected to thrive in collaborative and autonomous working environments. A commitment to meeting stringent development timelines without compromising on quality or performance is vital. The ideal candidate will be proficient in full-stack development and capable of crafting seamless front-end user experiences and robust back-end systems. The role may also present opportunities for international travel to participate in GSMA events or collaborate with global development teams. Responsibilities include: • Demonstrating a comprehensive understanding of User Interface (UI) principles, ensuring cross-browser compatibility and adherence to web functions and standards.
    • Maintaining robust communication with fellow Web Team members and broader GSMA staff, ensuring alignment and clarity of project objectives.
    • Exhibit deep expertise and hands-on experience with Web Applications. Fluent in programming languages such as HTML, CSS, PHP, JavaScript, and jQuery. Understand API integration.
    • Possessing in-depth functional knowledge and practical design experience with various Web Services, including RESTful and SOAP architectures.
    • Showcasing a solid understanding and practical experience with WordPress CMS and its codex, driving content management efficiency and effectiveness.
    About You As a Web Developer within our ranks, you will be a seasoned full-stack maven, boasting a minimum of five years of rigorous experience in both back-end and front-end web development landscapes. Your expertise will span a robust proficiency in crafting sophisticated applications using PHP and JavaScript. You will showcase an astute understanding of core programming constructs such as loops, arrays, and functions, as well as advanced object-oriented concepts, including types, classes, and inheritance. Your proficiency with WordPress transcends mere familiarity; a profound grasp of the WordPress Codex is vital, allowing you to navigate and innovate with deft skill within this platform. Moreover, your adeptness in JavaScript and PHP is expected to cover the complexities of classes and inheritance, among other intricate programming paradigms. Git and GitHub are integral tools in your development arsenal. You are adept at executing a suite of Git commands—pull, push, fork, branch, commit, pull request, and revert—and can manoeuvre through them with finesse. In addition, you will demonstrate a comprehensive understanding of front-end technologies, being able to deftly manipulate HTML and CSS (including pre-processors like Sass) and orchestrate the interactions of the DOM with JavaScript to create seamless and dynamic user experiences. Contract type Short term Contractor Worker type Contingent Worker What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Read Less
  • Sponsorship Delivery Manager  

    - London
    About the Team The Elite Client & Sponsorship team is responsib... Read More
    About the Team

    The Elite Client & Sponsorship team is responsible for the management and delivery of revenue generating products across the MWC and M360 events portfolio. Working closely with the Sales Team, Heads of Events and delivery teams, the team will ensure client satisfaction across current products and programmes and turn new concepts and into viable and continuous revenue generating activities. The team works proactively to help customers gain the most value from their investment by establishing long term relationships and acting as trusted advisors.
    What the hiring manager says

    ‘‘This exciting position requires someone who is highly organised, with a focused mindset and meticulous attention to detail. The successful candidate must have exceptional communication skills in order to coordinate across departments and manage external clients. A person with the ability to multi-task, adapt to a fast-paced environment and turn things around quickly will have the most success. The ideal candidate must be a collaborative team player who works across different time zones but can also work independently.’’
      Rachael Clark, Head of Elite Client & Sponsorship Delivery

    About the Role

    As a Sponsorship Delivery Manager you will be responsible for ensuring that all elements of a client’s sponsorship package are fulfilled. You will be required to work with multiple clients and across multiple events at any one time and be a subject matter expert for sponsorship products and programmes across the GSMA events portfolio. Using a collaborative working approach, you'll lead the development, implementation, and on-site delivery of a sponsorship products and programmes ensuring client satisfaction and achievement of programme KPIs. This role will see you be accountable for: Lead cross-functional, virtual teams in matrix environment, ensuring flawless execution of sponsor packages Manage sponsors from initial introduction throughout event cycle, reporting, and provide best-in-class client relationship Lead development of new sponsorship opportunities, discovering innovative ways to reach our client goals and objectives (capture, scope, validate and obtain sign off of new products) Create sponsorship inventory, standardise language throughout all contractual deliverables that clearly define GSMA commitments Work closely with internal stakeholders – Sponsorship Sales, Programme Office, Operations, Marketing, Brand, Digital, PR and Content to identify new ways to optimise sponsorship delivery Ensure that contractual points are agreed internally and inventories are accessible and tracked via sponsorship platform/salesforce.com Ensure all deliverables are assigned and actioned and carried out by the delivery teams Improve processes, implement best practices and identify efficiencies to workflow and systems to maximise the quality standards of sponsorship products Attain client sign off ahead of production deadlines within the timeframes set out by the various internal GSMA department delivery of the contractual rights for GSMA sponsors - provide progress reports to each client for the various milestones of their sponsorship Weekly reporting of key issues /milestones (project, operational and financial) to line manager
    About You Business-to-Business relationship and project management experience is an essential as well as knowledge and understanding of events, partnerships and sponsorship programmes. You will be a confident, tenacious relationship builder and problem solver taking responsibility for an extensive sponsor portfolio. You will need to demonstrate business acumen, commercial awareness and ability to build excellent client relationships. You will need to be considerate in your communication tailoring the style to your audience, be flexible in your approach by adapting to the different ways in which teams work and show an awareness of cultural differences. You are a strong team player who is passionate, quality driven, CRM systems savvy and self-motivated. You will need a strong understanding of Salesforce, Microsoft Teams, Word, Excel, and PowerPoint. Knowledge in social networking, such as: LinkedIn, Facebook, Twitter, Wechat and Weibo are helpful. Contract type Short term Contractor Worker type Contingent Worker What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Read Less
  • Director Conference Content  

    - London
    Department: Marketing Department detail: Conference Content Loca... Read More
    Department: Marketing
    Department detail: Conference Content
    Location: London with hybrid working
    Position type: Permanent; full-time

    What the hiring manager says “The role provides the opportunity to lead a team that plays a key role in planning and developing one of the world’s leading trade shows, among other premium events. The team is very involved in the planning and execution of our broad range of events, spread across the globe. Events are by their nature full of hard deadlines, and we often work at a fast pace both in the lead up and on site at events.  The team works very closely together and teamwork is critical when onsite at events, due to the pressure and live nature of the work. A positive can do attitude, good interpersonal skills and senior stakeholder management are therefore crucial, along with good organisational skills and calmness under pressure.”
    Nick Spencer, Head of Marketing – Outreach 

    About the Role The Director Conference Content is responsible for conference from inception to delivery at every GSMA event. This includes working with internal and external teams throughout this process to insure the success of the event. As part of the GSMA, you will ensure our conferences shape and drive our industry, and society, to a better future. Creating a clear narrative and purpose to each event is of paramount importance. As is the ability to create a credible and original value proposition that secures the leading speakers and audiences across an increasingly wide range of industries, to ensure we create a unique premium product and must attend event.  You will manage a high performing team of content specialists working on the conference content programming of 8 to 10 events across the world each year. The delivery and organisation of these events is crucial to the attendee, exhibitor and speaker experience. The conference content team plays a major role in delivering the GSMA’s premium portfolio of events. The team environment ranges from working with a small team on smaller events, to working with 100+ people on larger events. Key activities and responsibilities will include:
    • You will drive the strategic direction, objectives, and positioning of each conference and the event overall in consultation with a range of key industry stakeholders internally and externally. 
    • You will carry out face to face, desk and phone research to identify market trends, hot topics and conference opportunities.
    • You will develop the high-level themes and the agenda for your conferences through a clear and rigorous research process.
    • You will align the content, themes and positioning of the event into a cutting-edge, original and coherent value proposition that helps drive the marketing strategy.
    • You will work with the event team to ensure cost effective, and high quality running of conference, with costs maintained within or below budget. 
    • You will input into annual budget planning process. 
    • You will keep up to speed with events industry trends including format, style, technology and make recommendations to the events team.  About You • You will have a deep understanding of the connected technology industry. 
    • You will have experience presenting research to senior executives.
    • You will have experience managing content across a matrix system with multiple stakeholders.
    • You will have experience developing strategic relationships with key clients, influencers and other stakeholders across a range of industry sectors to ensure our events are top of mind and we can secure the leading keynote speakers. 
    • You will have excellent knowledge and experience of speaker management. 
    • You will have excellent knowledge and experience of conference production delivery. 
    • You will ensure the high quality delivery of our conferences onsite. 
    • You will have experience of leading a teams of conference content producers and constantly drive standards and rigorous processes.  Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Read Less

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