Ground Control is a leading external maintenance business and biodiversity expert committed to enhancing and improving the physical environment for our customers and their communities.We're a purpose driven, values centred business, on a mission to realise the potential of human nature by bringing together people, places and the planet.Human Nature - At Its Best
Contract ManagerLocation: Basingstoke
Salary: Competitive
Contract Type: Permanent, 40 hours per weekTake ownership. Build lasting relationships. Make a visible impact every day.You take pride in running great sites, building strong client relationships, and leading people with fairness and clarity. That’s exactly the kind of leadership we value at Ground Control.We’re looking for a Contract Manager who owns their region with confidence, someone who delivers high standards, tackles problems early, and represents the business with professionalism and pride. You’ll have real autonomy, the support of an experienced operational network, and the freedom to make decisions that shape the success of your contracts.What you’ll doIn this role, you’ll take full ownership of your region and play a key part in maintaining strong client relationships and high standards across every site.
Lead the end-to-end delivery of grounds maintenance services across your region, ensuring each site is well-presented, safe and delivered to the standards expected by our clients.
Build strong, long-term relationships with customers, acting as their main point of contact and proactively managing expectations, feedback and service improvements.
Provide clear leadership to DE teams and subcontractors, setting standards, monitoring performance and ensuring work is delivered consistently, efficiently and with pride.
Plan, organise and prioritise daily and seasonal operations, making sure SLAs are achieved, schedules run smoothly and health and safety requirements are always met.
Identify opportunities for extra works and service enhancements, using your knowledge of sites and client needs to add value and contribute to regional growth.
Tackle issues early and maintain strong performance across all contracts, using sound judgement, problem-solving skills and a calm, practical approach to challenges.
Work closely with Regional Operations Directors, HSQE partners and central support teams to ensure your region runs effectively and clients receive a seamless, reliable service.
What you’ll getThe freedom to run your region with trust, not micromanagementA region where your leadership shapes performance, client satisfaction and long-term successScope to grow your portfolio and influence as you deliver strong resultsDevelopment opportunities through hands-on leadership, turnaround work and cross-functional collaborationCompetitive package including company vehicle, private GP, wellbeing support, bonus scheme, pension, volunteering days and recognition rewards
What we’re looking forProven experience managing grounds maintenance or horticultural contracts (or similar multi-site service delivery environments), with a clear understanding of operational standards, seasonal demands and what “good” looks like on-siteA confident, organised leader who sets clear expectations, follows through on commitments and takes ownership of regional performance and cultureSomeone who builds trust quickly with clients and teams: credible, communicative and able to handle difficult conversations with fairness and professionalismA calm, solutions-focused problem solver who can prioritise, make sound decisions under pressure and tackle issues early before they escalateStrong commercial awareness, able to spot extra works opportunities, protect margins and balance quality with efficiencyHigh personal standards around safety, quality and service delivery, with the judgement to maintain them even when resources are stretchedA full UK driving licence, as you’ll be travelling across your region to meet clients, support teams and ensure consistent deliveryAbout Ground Control
Ground Control is a certified B Corporation, committed to caring for the environment, our people and the communities we serve. Since 1973, we’ve led the industry through quality, sustainability and a genuine commitment to doing the right thing. Our Contract Managers are trusted, supported and given the autonomy they need to deliver work they can be proud of.
If you’re a Contract Manager who values professionalism, accountability and the ability to make a visible difference every day, we’d love to hear from you.
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Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.
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