Job overview To provide an efficient and effective administrative service within the Community Mental Health Team, to carry out all administrative tasks in relation to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Previous applicants do not need to apply Main duties of the job • Provide admin support to the clinical team in relation to care plans and
clinical correspondence.
• Dealing with all incoming referrals to the service
• Dealing with all incoming and outgoing mail, processing, distributing
and responding within limits
• Ensure that sufficient stocks of stationery are available to meet the
needs of the team without resorting to stockpiling
• Co-ordinate and facilitate the dissemination of information to and from
the team.
• Dealing efficiently, precisely and courteously with telephone callers
• Producing minutes from daily zoning meetings, MDT or any other team
meeting as required
• To provide a supervisory role to receptionist and apprentices, this will
include line management supervision.
• Maintaining filing systems that are appropriate to the needs of the
service.
• Maintain client records for data inputting onto health and social services computer systems.
• Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerised system accurately and timely.
• Scan on all appropriate documentation to update patient records.
• Recording messages accurately in the daily diary for all team members
• Typing of correspondence, reports etc, amending the format and
grammar as necessary within the PARIS computerised system
• Develop an understanding of the patient record system (PARIS) and
have responsibility for maintaining data quality.
Working for our organisation Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users. Detailed job description and main responsibilities Please see attached job description and person specification
Staff benefits Pay Enhancements: Band Saturday (midnight to midnight) and any week day after 8pm and before 6am All time on Sundays and Public Holidays (midnight to midnight) 1 Time plus 47% Time plus 94% 2 Time plus 41% Time plus 83% 3 Time plus 35% Time plus 69% 4 – 9 Time plus 30% Time plus 60% 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme fuelGenie Fuel Cards (for applicable roles) Person specification Other Requirements Essential criteria There may be a requirement to travel within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role. Knowledge Essential criteria Knowledge and understanding of the Data Protection Act
Knowledge and understanding of the Client Confidentiality Desirable criteria Knowledge and understanding of the Mental Health issues and challenges
Knowledge of Medical Terminology Experience Essential criteria Have experience of working in an office environment that ensures confidentiality is maintained at all times
Have experience in working in a busy office environment.
Confident telephone manner Desirable criteria Have experience of working with members of the general public. Including patients/service users
Using EPR systems Education Essential criteria Good level of education Maths and English
Recognised competency-based level 3 qualification in a relevant subject ( NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience Desirable criteria Other relevant IT qualifications RSA 2 Skills and Abilities Essential criteria Effective time management skills • The ability to prioritise and plan conflicting and complex work demands
An excellent telephone Manner • Outstanding communication Skills
The ability to navigate IT systems, inc Excel, Word and PowerPoint
Ability to be numerate and provide statistical data accurately Desirable criteria Patient administration background
Knowledge of the EPR system
Minute taking The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH. Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it .
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.
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