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Great Western Railway GWR
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  • Conductor  

    Great Western Railway GWR
    - Wokingham
    Apply Now
    Join Great Western Railway and help deliver a world-class service to o... Read More
    Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.  What You'll Do? Be the face of GWR, providing friendly, helpful and professional customer service. Manage the safety and operation of the train, liaising with drivers and station colleagues. Check and sell tickets while maintaining a safe and welcoming environment on board. Handle customer queries and situations calmly and confidently.  What We're Looking For? Excellent communication and customer service skills. A positive, proactive attitude and professional approach. Flexibility to work various shifts (including weekends and bank holidays). Ability to stay calm under pressure and work as part of a team. Previous front-line customer service experience is desirable.  Working Pattern? Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays) Key Details? As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply. As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role. You must live within a maximum of 60 minutes' travelling time of the depot  What to Expect Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). After the vacancy closes, we'll review our database for any previous test results and update your application accordingly. You'll receive practice materials before being sent your online tests 7 days later. Once you've completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you'll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates. Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check. Full training will be provided, including a 7 to 8 weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.  🚄 About GWR? At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special. Perks & Benefits? Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle: Costco membership, bike scheme, retail discounts. Financial: Pension, share-saving schemes, payroll giving. Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.  Our Commitment to Inclusion? We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know. 🔗 Exceptional Individuals – Neurodiversity
    🔗 Health Assured – Neurodiversity  GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!! Read Less
    Apply Now

  • Senior Procurement Manager  

    Great Western Railway GWR
    - Cirencester
    Apply Now
    Join Great Western Railway – Proud to Support Our People and Our Passe... Read More
    Join Great Western Railway – Proud to Support Our People and Our Passengers At GWR, we're more than a train company - we're the proud custodians of one of the UK's most iconic rail networks. Every year, we help over 100 million people travel across the South West, South Wales and London, through some of the country's most scenic routes. With a modern fleet, ambitious plans for the future, and a 91% customer satisfaction score, we're on a journey of continuous improvement. Our people are at the heart of that journey and the Procurement Team have an essential role to play in the success of GWR - through our strategic sourcing and our approach to supplier management. About the team: Our Vision: Be a trusted partner, that enables the business to achieve value for money every time. At GWR, we understand the importance of investing in our employees' professional growth.  As a Senior Procurement Manager, you'll have access to a structured career progression path within both GWR and our parent company, First Group. Whether you're looking to enhance your skills, take on greater responsibilities, or pursue leadership positions, we're committed to supporting your career development every step of the way. About the job: The role of the Senior Procurement Manager will be to lead on all reporting requirements and processes within the team, including the transition to Public Ownership.  Additionally, you will be expected to lead on a variety of complex procurement projects including tenders across all spend areas, with support from others within the team, reporting to the Head of Procurement. To succeed in this position, you will be an enthusiastic, self-motivated individual with good interpersonal skills who has the ability to work both independently and within a wider multi-functional stakeholder team. Preferred candidates will have experience in the following areas: Procurement Act 2023 (PA23), Utilities or Public Contracts Regulations Line management Strategic procurement Contract negotiation Proposing and delivering accurate reports Developing policies and processes E-procurement system knowledge Your main responsibilities will be: Lead and support your direct reports, striving to help them achieve their full potential Lead, develop, analyse and implement effective and timely reports across all spend areas Lead the review of the contract database and propose relevant procurement strategies Lead, develop and implement compliant policies and processes including any relevant documentation in readiness for transition and compliance with PA23 regulations Lead and develop complex regulated (PA23) compliant procurement exercises Develop and maintain effective relationships with various stakeholders across GWR, First Group and external stakeholders Support Supplier Relationship Management activities in driving efficiencies and benefits Leading complex commercial negotiations for both new requirements and contract renewals The Reward As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including: on-going development, defined benefit pension scheme with the Railways Pension Scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership employee assistance programme and much more. About You You'll need to: Have demonstrable experience in developing policies and processes Ensure all procurement activities align with PA23 and procurement procedures Accountability for all aspects of reporting, compliance processes, contract reviews, tender drafting, issuing and evaluation in procurement projects Strong analytical skills Have strong communication skills Have excellent organisation skills in terms of time-management and workload Ability to work both independently and as part of a team Be proficient with MS Office, in particular MS Excel and Word Proactive in driving projects and reporting updates to all stakeholders. As a minimum you'll need to have: MCIPS qualified or degree level education or equivalent Proficient in European/UK procurement legislation A detailed understanding of contract law (e.g. NEC, JCT and other industry contract forms) Proven experience in the development of good relationships with both internal and external senior stakeholders Proven demonstrable experience of developing reports and processes Excellent organisational skills Excellent analytical and data management skills Previous line management experience About the location: This role is based in Milford House, Swindon. Application Please apply online via our website https://careers.firstgroup.co.uk/brand-gwr If you have any problems applying, please email gwrrecruitment@gwr.com We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.  We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/ INGWR Read Less
    Apply Now

  • Conductor  

    Great Western Railway GWR
    - Bath
    Apply Now
    Join Great Western Railway and help deliver a world-class service to o... Read More
    Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.  What You'll Do? Be the face of GWR, providing friendly, helpful and professional customer service. Manage the safety and operation of the train, liaising with drivers and station colleagues. Check and sell tickets while maintaining a safe and welcoming environment on board. Handle customer queries and situations calmly and confidently.  What We're Looking For? Excellent communication and customer service skills. A positive, proactive attitude and professional approach. Flexibility to work various shifts (including weekends and bank holidays). Ability to stay calm under pressure and work as part of a team. Previous front-line customer service experience is desirable.  Working Pattern? Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays) Key Details? As this is a safety crucial role applicants must be 18 or over and live within 60 minutes travelling time of station to apply. As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role. What to Expect? After submitting an application, complete an online Situational Judgement Test (recommended on a laptop or computer). We will review any previous test results and update your application accordingly. If further testing is required, you will be provided with practice materials for the Stage 1 assessments, followed by online tests (recommended on a laptop or computer) one week later. All tests must be completed within the specified deadlines. Once testing is complete, your application will be reviewed by the hiring manager. If shortlisted, you will be invited to attend an assessment day, which includes group exercises and a competency-based interview. Successful candidates must pass a medical assessment (colour vision, drug & alcohol screening) and complete a Basic DBS check. Full training provided, including a 8 week programme in Swindon to prepare you for the role. 🚄 About GWR? At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special. Perks & Benefits? Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle: Costco membership, bike scheme, retail discounts. Financial: Pension, share-saving schemes, payroll giving. Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.  Our Commitment to Inclusion? We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know. 🔗 Exceptional Individuals – Neurodiversity
    🔗 Health Assured – Neurodiversity GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!! INGWR Read Less
    Apply Now

  • Conductor  

    Great Western Railway GWR
    - Sandhurst
    Apply Now
    Join Great Western Railway and help deliver a world-class service to o... Read More
    Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.  What You'll Do? Be the face of GWR, providing friendly, helpful and professional customer service. Manage the safety and operation of the train, liaising with drivers and station colleagues. Check and sell tickets while maintaining a safe and welcoming environment on board. Handle customer queries and situations calmly and confidently.  What We're Looking For? Excellent communication and customer service skills. A positive, proactive attitude and professional approach. Flexibility to work various shifts (including weekends and bank holidays). Ability to stay calm under pressure and work as part of a team. Previous front-line customer service experience is desirable.  Working Pattern? Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays) Key Details? As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply. As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role. You must live within a maximum of 60 minutes' travelling time of the depot  What to Expect Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). After the vacancy closes, we'll review our database for any previous test results and update your application accordingly. You'll receive practice materials before being sent your online tests 7 days later. Once you've completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you'll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates. Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check. Full training will be provided, including a 7 to 8 weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.  🚄 About GWR? At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special. Perks & Benefits? Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle: Costco membership, bike scheme, retail discounts. Financial: Pension, share-saving schemes, payroll giving. Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.  Our Commitment to Inclusion? We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know. 🔗 Exceptional Individuals – Neurodiversity
    🔗 Health Assured – Neurodiversity  GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!! Read Less
    Apply Now

  • Conductor  

    Great Western Railway GWR
    - Reading
    Apply Now
    Join Great Western Railway and help deliver a world-class service to o... Read More
    Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.  What You'll Do? Be the face of GWR, providing friendly, helpful and professional customer service. Manage the safety and operation of the train, liaising with drivers and station colleagues. Check and sell tickets while maintaining a safe and welcoming environment on board. Handle customer queries and situations calmly and confidently.  What We're Looking For? Excellent communication and customer service skills. A positive, proactive attitude and professional approach. Flexibility to work various shifts (including weekends and bank holidays). Ability to stay calm under pressure and work as part of a team. Previous front-line customer service experience is desirable.  Working Pattern? Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays) Key Details? As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply. As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role. You must live within a maximum of 60 minutes' travelling time of the depot  What to Expect Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). After the vacancy closes, we'll review our database for any previous test results and update your application accordingly. You'll receive practice materials before being sent your online tests 7 days later. Once you've completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you'll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates. Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check. Full training will be provided, including a 7 to 8 weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.  🚄 About GWR? At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special. Perks & Benefits? Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle: Costco membership, bike scheme, retail discounts. Financial: Pension, share-saving schemes, payroll giving. Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.  Our Commitment to Inclusion? We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know. 🔗 Exceptional Individuals – Neurodiversity
    🔗 Health Assured – Neurodiversity  GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!! Read Less
    Apply Now

  • Senior Procurement Manager  

    Great Western Railway GWR
    - Swindon
    Apply Now
    Join Great Western Railway – Proud to Support Our People and Our Passe... Read More
    Join Great Western Railway – Proud to Support Our People and Our Passengers At GWR, we're more than a train company - we're the proud custodians of one of the UK's most iconic rail networks. Every year, we help over 100 million people travel across the South West, South Wales and London, through some of the country's most scenic routes. With a modern fleet, ambitious plans for the future, and a 91% customer satisfaction score, we're on a journey of continuous improvement. Our people are at the heart of that journey and the Procurement Team have an essential role to play in the success of GWR - through our strategic sourcing and our approach to supplier management. About the team: Our Vision: Be a trusted partner, that enables the business to achieve value for money every time. At GWR, we understand the importance of investing in our employees' professional growth.  As a Senior Procurement Manager, you'll have access to a structured career progression path within both GWR and our parent company, First Group. Whether you're looking to enhance your skills, take on greater responsibilities, or pursue leadership positions, we're committed to supporting your career development every step of the way. About the job: The role of the Senior Procurement Manager will be to lead on all reporting requirements and processes within the team, including the transition to Public Ownership.  Additionally, you will be expected to lead on a variety of complex procurement projects including tenders across all spend areas, with support from others within the team, reporting to the Head of Procurement. To succeed in this position, you will be an enthusiastic, self-motivated individual with good interpersonal skills who has the ability to work both independently and within a wider multi-functional stakeholder team. Preferred candidates will have experience in the following areas: Procurement Act 2023 (PA23), Utilities or Public Contracts Regulations Line management Strategic procurement Contract negotiation Proposing and delivering accurate reports Developing policies and processes E-procurement system knowledge Your main responsibilities will be: Lead and support your direct reports, striving to help them achieve their full potential Lead, develop, analyse and implement effective and timely reports across all spend areas Lead the review of the contract database and propose relevant procurement strategies Lead, develop and implement compliant policies and processes including any relevant documentation in readiness for transition and compliance with PA23 regulations Lead and develop complex regulated (PA23) compliant procurement exercises Develop and maintain effective relationships with various stakeholders across GWR, First Group and external stakeholders Support Supplier Relationship Management activities in driving efficiencies and benefits Leading complex commercial negotiations for both new requirements and contract renewals The Reward As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including: on-going development, defined benefit pension scheme with the Railways Pension Scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership employee assistance programme and much more. About You You'll need to: Have demonstrable experience in developing policies and processes Ensure all procurement activities align with PA23 and procurement procedures Accountability for all aspects of reporting, compliance processes, contract reviews, tender drafting, issuing and evaluation in procurement projects Strong analytical skills Have strong communication skills Have excellent organisation skills in terms of time-management and workload Ability to work both independently and as part of a team Be proficient with MS Office, in particular MS Excel and Word Proactive in driving projects and reporting updates to all stakeholders. As a minimum you'll need to have: MCIPS qualified or degree level education or equivalent Proficient in European/UK procurement legislation A detailed understanding of contract law (e.g. NEC, JCT and other industry contract forms) Proven experience in the development of good relationships with both internal and external senior stakeholders Proven demonstrable experience of developing reports and processes Excellent organisational skills Excellent analytical and data management skills Previous line management experience About the location: This role is based in Milford House, Swindon. Application Please apply online via our website https://careers.firstgroup.co.uk/brand-gwr If you have any problems applying, please email gwrrecruitment@gwr.com We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.  We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/ INGWR Read Less
    Apply Now

  • Train Dispatch Supervisor  

    Great Western Railway GWR
    - Cheltenham
    Apply Now
    Join Our Team and Make a Difference! Are you passionate about customer... Read More
    Join Our Team and Make a Difference! Are you passionate about customer service, teamwork, and safety? Do you thrive in a fast-paced environment where every day is different? We are looking for a dynamic and motivated Station Supervisor to lead our teams in delivering a world-class experience for our customers at Cheltenham Spa Station. What You'll Do? As a Station Supervisor, you'll be at the heart of our station operations. Your key responsibilities will include: Leading and inspiring your team to deliver outstanding customer service and ensuring the safety of all passengers and staff. Proactively assisting customers, providing real-time information, and ensuring their journey is smooth and enjoyable. Overseeing the safe and on-time departure of trains, ensuring all dispatch procedures are followed precisely. Maintaining a clean, safe, and welcoming environment throughout the station. Providing strong visibility and support, ensuring customer security and resolving any issues swiftly. What We're Looking For? We're seeking individuals who are: Passionate about customer service and ready to go above and beyond. Confident leaders with the ability to motivate a team to perform at their best. Quick decision-makers who stay calm under pressure, especially in challenging situations. Proactive and solutions-focused, always ready to take initiative and adapt to changing circumstances. Detail-oriented, following strict safety and operational procedures. Skills & Experience Required? Strong communication skills – both verbal and written. Experience working as part of a high-performing team. Basic computer literacy to manage station operations and customer information. A solid understanding of numerical tasks to support station administration. Additional Information? This role involves shift work, including weekends and bank holidays, with shifts ranging between 07:30hrs to 01:00hrs, with expectation to support the wider team outside of those hours on an ad-hoc basis. You must be able to travel to and from the station outside of public transport hours. What to Expect? After submitting your application you'll complete an online assessment (recommended on a laptop/computer). Should you be shortlisted you will be invited for a Train Dispatch Multi-Tasking Test and if successful for a competency-based interview scheduled week commencing 26th January 2026. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon. Perks & Benefits? Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle: Costco membership, bike scheme, retail discounts. Financial: Pension, share-saving schemes, payroll giving. Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel. 🚄 About GWR? At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special. Our Commitment to Inclusion: We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know. 🔗 Exceptional Individuals – Neurodiversity
    🔗 Health Assured – Neurodiversity GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!! INGWR Read Less
    Apply Now

  • Service Delivery Assistant  

    Great Western Railway GWR
    - Plymouth
    Apply Now
    Who are we? GWR is the proud custodian of Brunel's railway - one of th... Read More
    Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.  We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun. About the job: As a Train Dispatcher (Service Delivery Assistant), you will carry out key station duties, such as train dispatch, customer information provision, customer assistance and ensuring a clean and safe station environment. Your main responsibilities will be:  Providing the highest levels of customer service and be dedicated to customer needs. Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures. Providing helpful information and assistance to customers. Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority. Ensuring the cleanliness of the station, especially toilets, waiting rooms, platforms, stairs and subways. Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption. Your strong visibility within the station will help maintain customer security. You'll need to be: Able to deliver extraordinary front line customer service. A self-starter with a can do attitude. Able to confidently make decisions. Able to remain calm yet confident and customer focussed in a crisis. Comfortable working within strict procedures.  As a minimum you will need to have: The ability to work as part of a team or independently. Evidence of numerical ability. Strong verbal and written communication skills. Fully computer literate and the ability to use GWR operational Apps About the location  The role is based at Plymouth Station, and a short walk from Plymouth town centre. It is essential that you have your own transport as the times of shifts are often before or after public transport is available. Working pattern  You will need to be able to work shifts including weekends and bank holidays. Earliest shift starting at 0440 and latest finishing at 0100.  Additional information  This advert is to generate a talent pool of suitable candidates pending future vacancies. Applicants who are successfully shortlisted will be expected to undertake an online ability test and competency based interview.     The successful candidate will be required to meet the medical standards for this role, including colour vision and hearing tests, as well as a drugs and alcohol screen. A Basic DBS is also required. Full training will be provided over a three week period (Monday-Friday) at our Training Centre in Swindon.  Hotel accommodation will be provided. The Reward: As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme. We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.  We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/ INGWR Read Less
    Apply Now

  • Multi Skilled Technician – Talent Pool  

    Great Western Railway GWR
    - Plymouth
    Apply Now
    Who are we? GWR is the proud custodian of Brunel's railway - one of th... Read More
    Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.  We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun. About the job: As a Multi Skilled Engineer, you will work on GWR Fleet units and some third-party vehicles. Safety, teamwork, and following clear instructions are very important. Jobs are explained step-by-step according to Train Vehicle Maintenance Instructions, so you always know what to do.  Your Tasks Perform Safety Critical and Non-Safety Critical tasks according to your skills and training for different types of traction. Complete maintenance examinations to make sure vehicles are safe and working correctly. Replace components when required to keep vehicles running. Carry out general depot duties, like housekeeping, organising tools, or helping others. Carry out mechanical and electrical diagnostic and maintenance work, including: Finding and fixing fault Reporting defects clearly Respond to unexpected failures on the railway line when needed. Make sure vehicles are safe to move after work, including performing “Safety of Line” checks as required. Carry out overnight servicing tasks as instructed. Your Work Environment You will be part of a structured and supportive team. Clear instructions are given in written, visual, and verbal formats. Routines are predictable to help reduce stress and make work reliable. Support and Guidance Mentors and supervisors are available if and when you need help. Tasks are explained step-by-step, and you can ask questions if unsure. What Is Expected From You Safety always comes first. Speak up if you see or hear anything that isn't safe Follow structured instructions and work with the team. No question is too small Regular colleague check-ins with your line manager. Your time to give us feedback Able to work rosters which include days and nights Minimum requirements: NVQ Level 3 (or equivalent) or time served Apprenticeship in an Electrical or Mechanical discipline (ideally both given the multi competence requirement). Additional Information: This would be an excellent opportunity for a colleague to gain experience of working on Various Fleet Types including HST, 150s, Class 802, Voyagers and Class 08.  We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.  We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/ INGWR Read Less
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  • Gateline Team Leader  

    Great Western Railway GWR
    - Llantwit Major
    Apply Now
    Ready to Lead and Make a Difference? Do you have a passion for deliver... Read More
    Ready to Lead and Make a Difference? Do you have a passion for delivering exceptional customer service in a busy, fast-paced environment? Are you confident in decision-making, great at motivating others, and ready to take the next step in your career? Join Us as a Gateline Supervisor! We're looking for a proactive and people-focused leader to manage our Gateline teams at Gloucester and Cheltenham Spa stations. You'll play a key role in ensuring smooth station operations, delivering outstanding service, and supporting your team to perform at their very best. You'll also be part of our wider South Cotswolds team, which includes Stonehouse, Stroud, and Kemble — working together to give every customer a positive and memorable journey. What You'll Do? Lead, support, and develop your Gateline teams across both stations Deliver first-class customer service every day Manage and oversee the operation of ticket barriers Respond to customer queries with professionalism and empathy Ensure safety and security across the station environment Provide clear information during service disruptions Maintain a clean, welcoming, and safe gateline area What We're Looking For? A strong team leader with great communication skills Confident when making decisions under pressure Positive, approachable, and able to motivate others Detail-focused, reliable, and well-organised Experience handling cash and working with numerical accuracy A self-starter with a “can-do” attitude Lives within an hour's travel of Gloucester or Cheltenham (under normal traffic conditions) Working Pattern? You'll work shifts between 05:45 and 20:15, including weekends and Bank Holidays. Flexibility is essential, as occasional work outside these hours may be required. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply. Why You'll Love Working With Us? A supportive, empowering team environment Opportunities to grow and develop your leadership skills The chance to make a real difference every day — to your team, your station, and our customers What to Expect? Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). If successful, you'll be invited to attend a competency-based interview. Before starting the role, successful applicants will need to pass a medical assessment (including a colour vision test, drug and alcohol screening) and complete a Basic DBS check. Comprehensive training will be provided, including a three-week training programme in Swindon to equip you with the skills and knowledge you'll need for the role. 🚄 About GWR? At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special. Perks & Benefits? Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle: Costco membership, bike scheme, retail discounts. Financial: Pension, share-saving schemes, payroll giving. Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel. Our Commitment to Inclusion? We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know. 🔗 Exceptional Individuals – Neurodiversity
    🔗 Health Assured – Neurodiversity GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!! INGWR Read Less
    Apply Now
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