/ DeliverySenior Delivery ManagerSalary: CompetitiveLocation: BristolHR Director, Victoria James • 09 January 2026We're looking for an enthusiastic Senior Delivery Manager to join our Bristol team. Delivery Managers are the backbone of project success here at Great State. We pride ourselves on delivering beautiful websites, apps, and technology solutions with inspired content and elegant user experience at the core. We work with clients such as Honda, The Royal Navy and Longleat to transform their digital offerings and capabilities. You’ll be responsible for the successful delivery of projects, from a quality, timing and commercial perspective, and work closely with the client, the Great State client relationship owner (Client Partner or Delivery Lead) and the wider internal teams. Reporting to one of our Delivery Leads, you will ensure that your projects are on track, utilising the most effective mix of skills and the most appropriate process and tools. As the day-to-day contact with our clients, the Delivery Manager needs to exercise tact and diplomacy, and understand the clients’ issues and needs – while at the same time protecting the interests of the business.
With a natural interest in technological innovation, a highly skilled team of experts around you and a healthy training plan, you will succeed in keeping our client brands relevant in a connected world. In addition to an excellent salary, Great State offers a wide range of benefits and a fantastic team of people to work, learn and play with.
Key responsibilities: Support the day-to-day delivery of digital projects, ensuring they run smoothly, stay on time, and meet quality standards
Put the appropriate plans and measures in place to properly initiate your projects
Plan and run clear, detailed internal and external project kick-offs, forming part of strong project initiation
Collaborate with project teams and client stakeholders to plan and deliver against agreed roadmaps and project milestones
Help define project scopes, schedules, budgets, and resource needs, escalating any risks early
Create Statements of Work, estimates and project plans with guidance from senior delivery or client teams
Identify and manage change using change control process
Work with the resourcing team to make sure the right skills and capacity are in place for successful delivery
Provide clear briefs for everyone working on your projects
Support the translation of requirements into user stories which are clear and actionable to the team
Lead key team ceremonies such as stand-ups, sprint planning, demos, and retrospectives, promoting an agile and collaborative environment
Proactively track project progress against timelines and budgets (using a budget tracker and updating an overrun/burn report), ensuring updates and issues are flagged early, and overruns are mitigated and managed
Identify and manage project risks, issues and dependencies, escalating when needed
Create and maintain appropriate project governance for the size of project
Ensure delivery outputs meet agreed quality standards and that delivery processes are followed and are ISO 9001 compliant
Input to financial forecasting
Work closely with delivery leads, project teams, and clients to keep communication clear, focused and productive
Gain an understanding of your clients, their industry and the competitor landscape
Build positive relationships with clients, internal teams, and partners to support smooth delivery
Coordinate with third parties or vendors if required, under the guidance of a Delivery Lead
Contribute to improving delivery processes by sharing ideas, identifying blockers, and suggesting ways of working better Skills/experience: Experience managing digital projects with budgets of £100k+, including website builds and/or app development
Proven track record in delivering to different project management methods
Experience in client management
Good understanding of commercial management of project budgets including estimating/planning resources, developing/managing budgets, and writing relevant project documentation
Able to manage internal and client stakeholders to achieve optimal outcomes – agency experience is essential
Strong all-round communication skills – written and verbal
Ability to think calmly, clearly and objectively to resolve challenges
Expertise in Microsoft Office 365 and solid experience of project management software and tools such as MS Project or
Experience using AI tools would be nice to have
SC cleared preferred but not essential, although need to be clearable Behaviours: Charismatic and open personality
Ability to work well under pressure with an objective focused and positive approach
Curious, passion for digital and the application of technology
A team player with the ability to coach and support to facilitate decision making
Excellent communication skills across all mediums – presentation, written, verbal
Good commercial acumen
Problem-solving skills, analytical, fair and objective
Strong client management skills
Strong organisational skills and attention to detail
Have a collaborative, supportive and team-based approach
A commitment to quality, accuracy and driving improvements
Calm and considered
Resilient, with a strong sense of ownership and accountability There will be travel required to the client's location occasionally and a requirement to work in the Bristol office for a minimum of two days a week. The remainder of the time can be remote. DIVERSITY STATEMENT
Building diversity into our team isn’t just important to us as people, it is business critical.
We design digital products and services for a diverse world, and so we want a diverse team who enable us to produce the best work for our clients.
We don’t just celebrate differences; we want a team that is built upon them. A team that represents all sexual orientations, ethnicities, faiths, and gender expressions. Every person is welcome at Great State and we offer the appropriate support throughout anyone’s journey with us. Build. Innovate. Inspire. Join Great State.
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