Salary: Up to £28,000
Job Type: Full Time, Permanent
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. *Please note this role is known as Framework Co-ordinator at Great Places* Join our Programme Team within the Affordable Development Team at ...
Salary: Up to £28,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. *Please note this role is known as Framework Co-ordinator at Great Places* Join our Programme Team within the Affordable Development Team at Great Places, and play a pivotal role in shaping the future of affordable housing through strategic procurement and framework management. Why are you here Your role will support the Development Performance Manager (DPM) to manage the Development Teams procurement frameworks and analyse data to help drive the performance of the development team. You will help the DPM re-procure frameworks You will work collaboratively with the wider team to make best use of performance data to enable the Affordable Development Team to continually improve our service offer. You will deliver excellent customer service to all stakeholders including new customers, Homes England, Local Authorities, internal colleagues, external consultants and contractors. What youll be doing: You will be supporting the (DPM) with the day to day management of the ICN framework, legal services framework, valuers panel and the Off-Site Homes Alliance framework. You will be taking a leading role in the management of the ICN website and portal. To ensure the website and portal are continually updated and key information is shared with all users. You will be continually developing the website and portal in response to members feedback and requirements. You will be actively promoting the Development Team frameworks through social media and other channels. You will be preparing material and attend events to promote ICN as and when required. You will be working with the DPM and Social Value Specialist to ensure social value outcomes are achieved through the frameworks. You will produce reports on the usage of the frameworks and monitor performance of suppliers in order to improve performance and identify any issues. What youll need: A Level qualifications or equivalent desirable but not essential. You will have experience of working in procurement and an understanding of frameworks. You will have confidence and experience of working with a wide range of customers and stakeholders. You will have the ability to manage your time effectively and work on a number of tasks at the same time. You will have experience using a variety of IT packages You will have the experience of presenting data in a variety of formats What we need from you: A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement An ability to work in uncertainty To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension | DC scheme (up to 10% contribution from both colleagues and Great Places) WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave | Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Flexi time | Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Professional fees |?The business pays the cost of one professional membership fee for each colleague The Market Place | high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives |?Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing REF-213 896 JBRP1_UKTJ
As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in maintaining positive relationships and contributing to project success. What youll ...
Salary: up to £26,000 Job Type: Full Time, Permanent
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at ri...
Salary : up to £26,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps to be taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required. What youll be doing Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues. Conduct initial assessments to understand customer needs and opportunities and use coaching techniques to understand the root cause of the issue requiring support. In collaboration with the customer, assist them to develop a wellbeing plan which sets out the outcomes they want to achieve and coach them to identify the actions they need to take. To provide advice and guidance around welfare benefits and welfare support (white goods or furniture packages), to ensure customers have access to what they are entitled to. To meet as regularly as agreed with customers and monitor the outcomes recorded in the wellbeing plan, analysing trends and patterns to assess how customers are progressing towards achieving their goals, coaching customers to resolve issues themselves and understand the impact and consequences of decisions made. Assist customers to create a Risk Management plan which identify the risks they face in maintaining a tenancy and coach them to identify the ways these can be managed. To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken. To develop and maintain effective networks with relevant organisations or agencies to ensure customers are signposted to, and can access, the right services. To be responsible for giving guidance and training to colleagues about how to resolve low level issues customers face and provide challenge as to whether support is required from the Tenancy Coach or if signposting elsewhere is more appropriate. What youll need Qualified to minimum GCSE grade C or equivalent in English and Maths. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Experience of working in a support role or similar role is essential. Experience of using a strength based approach to assist customers to achieve their goals is desirable. In depth understanding of the welfare benefits system and social inclusion is essential. Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence. Experience and understanding of safeguarding. Experience of providing or signposting customers towards a responsive, timely, and appropriate service that provides a holistic and integrated solution to assist them to solve their problem. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing training and peer to peer support to effectively share specialist knowledge and learning. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities What we give you in return for your hard work and commitment Pension |DC Scheme (up to 10% contribution from both colleague and Great Places) WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery | Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club | You can put aside money each month for 11 months to help you save for that special something Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Flexi time | Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Greater working | We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability Professional fees | The business pays the cost of one professional membership fee for each colleague All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. REF-213 768 JBRP1_UKTJ
