Retail Store Manager Our client is looking for a strong store manager to take on their store in Digbeth, Birmingham. If you thrive on hitting sales targets. Have you successfully led a sales team then this could be the role for you.
As part of the UK Retail Management team, you need to effectively manage the day to day running of the store and people management of the Retail Sales Team. The Retail Store Manager needs to be an organised and motivated individual with a passion for sales.
You will be accountable for the end to end in-store Customer experience. You will work with the Retail Management Team to ensure the full operations works seamlessly. You will lead a team of ambassadors for the brand. Ensuring you have the right team structure, you will ensure the team are sufficiently trained in order to provide a first-class Customer experience.
Benefits:
Uncapped BonusFull training37.5 hour contract30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)Pension schemeLife Insurance Employee Assistance ProgrammeGenerous staff discount Key Responsibilities Meeting and exceeding sales and profitability targetsSourcing new business from local area through proactive marketing activitiesOwn the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environmentEnsuring the store follows the seasonal/shop development demands effectively and managing shop layout changes as requiredDriving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely mannerPlanning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-ins)Engage, motivate and inspire the team to be the best they can be support continuous growth and developmentDefining team and store KPIs and hitting all sales and profitability targetsInspiring, motivating and coaching your team to deliver first-class sales performance and customer serviceAccountable for people management including regular team check-ins, team meetings and payrollAccountable for in-store stock levels, maintenance and regular stock takes along with adhering to cash handling policy, cash reconciliation and banking proceduresProviding regular reports to the management team (e.g. monthly, weekly trading and daily updates)Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environmentOwning and improving all consumer review metricsAttending and contributing to Retail and Head Office meetings and Management Conferences Who you will work with: Liaising with colleagues in other departments to ensure first class customer service, including the Customer Care and Sales team. Collaborating with the Warehousing & Logistics team to speedily and proactively resolve issues. Closely working with the e-Commerce and Marketing team to increase footfall and sales and to support our social media strategy. You will need: To be calm, confident and enthusiasticBe a dynamic, influential and motivational retail leaderConfident communication skills, both written and verbalBe adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back-office systemsTo be self-motivated and able to use own initiativeExperience in developing and improving processesStrong People Management skillsThe ability to improve performance through coaching and/or mentoring The Package £30,000 + Bonus & Package + Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
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