The Business: We aim to help students realise their potential in the world of work through technology, content and tools. That’s not an easy thing.
We believe in understanding students and partnering with employers, universities, schools and other technology providers.
It’s about students finding the right role and employers finding the most suitable candidates. But its more than that – it’s about helping young people discover options, develop and build confidence.
The Job: Our Application Tracking System (ATS) is a volume hiring platform used by leading early careers recruiters across the UK, Ireland and beyond. Highly configurable, the product allows recruiters to efficiently manage and automate the recruitment process as well as provide an industry-leading experience for candidates.
The ATS team is based across our London and Wallingford offices, and is responsible for building, maintaining and developing the platform for our clients globally.
As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use. Your goal is to deliver technical expertise and excellent customer service, supporting our clients to be successful in their hiring objectives, resulting in a high net-promoter score.
Main duties and responsibilities: ATS subject matter expert: You will immerse yourself in the ATS to have a full understanding of its functionality and configuration, to be able to effectively make recommendations to customers on the ATS’s use and capabilities. You will apply your combined knowledge of the ATS and our clients to be able to make recommendations for the platform’s enhancement. Second line technical support: You will support the first line support team (CDC) with additional technical knowledge and triaging tickets. You will complete deeper investigation and analysis of more complex issues, gathering further information, and clearly document your findings. You will liaise with Product/Technical teams to follow issues through to resolution. Platform configuration for onboarding, relaunch or change requests: Following an initial request, you will communicate with the customer and use your questioning skills to clearly understand and document the requirements. You will define possible solutions and clearly document and communicate the options to the customer along with risks of impacts you have identified. You will guide the customer to choose the best solution for them. You will make the changes within the platform and manage the testing and feedback process both internally and with the customer. Finally, you will deliver training to end users if required. Support Client Managers: You will attend client calls, as required, and support Client Managers by advising on requirement gathering and creating specifications & documentation.
Outcomes: High levels of customer satisfaction Understand the needs of the client, show commitment, and provide effective service. Efficient and effective configuration of the ATS to meet client requirements. Regular communication between project stakeholders and GTI teams. Manage strategic client relationships. Issues are clearly and accurately documented, including steps to replicate. Requests are tracked and customers are updated as needed.
Our customers experience an efficient onboarding/relaunch process Platform onboarding/relaunch is conducted in accordance with defined project plan. Project plan is created and kept up to date with all parties involved, monitoring progress and tracking changes to ensure deliverables are achieved within the required timeframe. Requirements and expectations are fully and clearly understood, documented, and agreed with all parties. Customers are trained in using and administering the platform. Customers are supported in launching the platform with their users.
Higher adoption of new and existing platform functionality Create easy to follow platform documentation (e.g. written and video) Demonstrate functionality to customers in meetings and through demos. Run individual training sessions.
This will be a hybrid position with 3 days' per week working from our offices in London.
Candidate Requirements: A minimum of 2+ years' experience working in customer success or related roles. Strong interpersonal skills. Able to collaborate with peers and other people inside and outside the business. Proactive and highly organised Strong technical aptitude A fast learner, able to pick up new technologies and processes quickly A problem solver. Uses own initiative to investigate and resolve independently as well as seeking help and learning from others when needed Able to convey complex technical topics with simplicity A confident and professional manner with excellent written, phone and conversational skills Adaptable to change
Other Information: Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm. 3-month probationary period.
The Business: We aim to help students realise their potential in the world of work through technology, content and tools. That’s not an easy thing. We believe in understanding students and partnering with employers, universities, schools and other technology providers. It’s about students finding the right role and employers finding the most suitable candidates. But its more than that – it’s about helping young people discover options, develop and build confidence.
The Job: We have an exciting opportunity for a highly organised Coordinator, with a passion for a career within recruitment to join our team, working with one of our key clients. This role will be focussed on Technology, Cyber and Software Graduate & Intern programmes.
The role is hybrid based with weekly on-site client presence. This is a fixed term role to support with the attraction, recruitment, and delivery of our client’s graduate and internship portfolio and on programme responsibilities across Early Careers.
Working alongside the Recruitment Business Partners, this role will focus on supporting the development and delivery of an exceptional selection, onboarding and in life programme experience for our Technology, Cyber and Software Graduates and Interns. You’ll have a candidate focus and an innovative mindset; seeing and recommending improvements to ensure the best candidate experience. You’ll perform well under pressure, juggling multiple activities and deadlines.
This is a great opportunity to work closely with subject matter experts within Early Careers recruitment and programme management across a wide range of areas, as well as starting your development towards becoming a Recruitment Business Partner in the future within this field.
You will also work closely with the wider team, to support business wide projects and best practice sharing.
Outcomes: A high level of candidate experience is successfully delivered throughout the selection process. Ensure SLA timeframes are met when responding to queries in the Early careers mailbox. Plan and run assessment centres and all logistics involved (room bookings, timetable management, pre-event invites and communications). Provide timely and insightful feedback to attendee’s post assessment centre and manage pipelines efficiently in our bespoke ATS. Candidates are keep engaged throughout the process with our in depth keep warm activity Accuracy is always ensured in matters of governance and compliance . Follow all internal processes accurately and in accordance with relevant legislation, supporting candidates with extenuating circumstances and reasonable adjustments (liaising directly with applicants to understand needs). Follow the prevailing visa and eligibility requirements, receive and record new hire eligibility documents. Provide accurate information during the offer and onboarding process (raising contracts, monitoring acceptances and declines, supporting onboarding team needs). Internal stakeholders are fully supported. Ensure the Graduate and Intern Manager and Recruitment Business Partners are kept informed and updated to deliver selection and programme needs for the account. Participate in working groups to support process improvements. Continually build on knowledge and experience of the Early Careers space Participate in recruitment events, careers fairs, and internal activity such as welcome events throughout the year. Build own knowledge of the Early Careers landscape, industry research and trends. Share insights with the wider recruitment team.
Candidate Requirements: Excellent organisational skills and attention to detail Highly developed communication and presentation skills Ability to work at pace and under pressure. High-energy and articulate with a customer focused mindset. Microsoft office experience: excel, plus proficient user of PowerPoint and Word Results-oriented, motivated, enthusiastic, and resilient Strong team player that loves to bring new ideas to the table. Flexible working style Passionate about Early Careers and helping young people.
Other Information: 9-Month Fixed term contract (maternity cover) – 37.5 hours per week, Monday to Friday 9.00am – 5.30pm 3-month probationary period re
The Business: We aim to help students realise their potential in the world of work through technology, content and tools. That’s not an easy thing.
We believe in understanding students and partnering with employers, universities, schools and other technology providers.
It’s about students finding the right role and employers finding the most suitable candidates. But its more than that – it’s about helping young people discover options, develop and build confidence.
The Job: Our Application Tracking System (ATS) is a volume hiring platform used by leading early careers recruiters across the UK, Ireland and beyond. Highly configurable, the product allows recruiters to efficiently manage and automate the recruitment process as well as provide an industry-leading experience for candidates.
The ATS team is based across our London and Wallingford offices, and is responsible for building, maintaining and developing the platform for our clients globally.
As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use. Your goal is to deliver technical expertise and excellent customer service, supporting our clients to be successful in their hiring objectives, resulting in a high net-promoter score.
Main duties and responsibilities: ATS subject matter expert: You will immerse yourself in the ATS to have a full understanding of its functionality and configuration, to be able to effectively make recommendations to customers on the ATS’s use and capabilities. You will apply your combined knowledge of the ATS and our clients to be able to make recommendations for the platform’s enhancement. Second line technical support: You will support the first line support team (CDC) with additional technical knowledge and triaging tickets. You will complete deeper investigation and analysis of more complex issues, gathering further information, and clearly document your findings. You will liaise with Product/Technical teams to follow issues through to resolution. Platform configuration for onboarding, relaunch or change requests: Following an initial request, you will communicate with the customer and use your questioning skills to clearly understand and document the requirements. You will define possible solutions and clearly document and communicate the options to the customer along with risks of impacts you have identified. You will guide the customer to choose the best solution for them. You will make the changes within the platform and manage the testing and feedback process both internally and with the customer. Finally, you will deliver training to end users if required. Support Client Managers: You will attend client calls, as required, and support Client Managers by advising on requirement gathering and creating specifications & documentation.
Outcomes: High levels of customer satisfaction Understand the needs of the client, show commitment, and provide effective service. Efficient and effective configuration of the ATS to meet client requirements. Regular communication between project stakeholders and GTI teams. Manage strategic client relationships. Issues are clearly and accurately documented, including steps to replicate. Requests are tracked and customers are updated as needed.
Our customers experience an efficient onboarding/relaunch process Platform onboarding/relaunch is conducted in accordance with defined project plan. Project plan is created and kept up to date with all parties involved, monitoring progress and tracking changes to ensure deliverables are achieved within the required timeframe. Requirements and expectations are fully and clearly understood, documented, and agreed with all parties. Customers are trained in using and administering the platform. Customers are supported in launching the platform with their users.
Higher adoption of new and existing platform functionality Create easy to follow platform documentation (e.g. written and video) Demonstrate functionality to customers in meetings and through demos. Run individual training sessions.
This will be a hybrid position with 3 days' per week working from our offices in Wallingford.
Candidate Requirements: A minimum of 2+ years' experience working in customer success or related roles. Strong interpersonal skills. Able to collaborate with peers and other people inside and outside the business. Proactive and highly organised Strong technical aptitude A fast learner, able to pick up new technologies and processes quickly A problem solver. Uses own initiative to investigate and resolve independently as well as seeking help and learning from others when needed Able to convey complex technical topics with simplicity A confident and professional manner with excellent written, phone and conversational skills Adaptable to change
Other Information: Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm. 3-month probationary period.
We are seeking a Case Manager to join our team, providing vital support and coordination for individuals with medical, social, and educational needs.
The Role As a Case Manager , you will be responsible for organising, facilitating, and evaluating care options to support individuals’ mental, physical, and emotional well-being. This position requires a graduate with at least three years of professional experience in a relevant field. Key Responsibilities Managing and overseeing care plans to ensure individuals receive the necessary support for their medical, social, and educational needs. Coordinating resources and services by working with healthcare providers, social services, and educational institutions. Monitoring client progress, making adjustments to care plans, and advocating for their best interests. Assisting clients in locating suitable facilities and evaluating treatment options to ensure the best possible outcomes. Gathering information, developing tailored strategies, and providing ongoing support to clients and their families.
About You A graduate with a degree in a relevant field such as Social Work, Psychology, Healthcare Management, or a related discipline. At least three years of professional experience in case management, healthcare, or social services. Strong organisational, communication, and problem-solving skills to navigate complex care systems effectively. A commitment to client well-being and the ability to advocate for their needs. The ability to collaborate with multidisciplinary teams and external agencies.
Why Join Us? Make a meaningful impact by ensuring individuals receive the care and support they need. Access professional development and training opportunities to support career growth. Join a supportive team that values compassion, integrity, and excellence in healthcare.
