Company DescriptionHere at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.Job DescriptionIn this role, you will own the commercial performance of Gousto’s key customer growth levers across the post-signup journey, with a primary focus on retention, reactivation and long-term customer lifetime value. You will set and evolve clear, outcome-led growth strategies across areas such as Winback, Refer-a-Friend (RAF), Loyalty/Gamification and Non-subscriber activation, prioritising initiatives based on commercial impact, ROI and customer value.You will act as the senior Growth representative within the Activate Tribe Management Team, shaping priorities and decision-making to ensure strong alignment between Growth, Product, Analytics, Finance and Trading. You will lead, coach and develop a team of 2 Growth / Senior Growth Managers, setting clear direction, leading through change and building strong accountability for outcomes and delivery.PLEASE READ BEFORE APPLYING: This role is a 12 Month FTCDue to the role being Maternity Leave cover, the planned start date would be end of May/start of June for the successful candidate.Core ResponsibilitiesSet, prioritise and evolve growth initiatives across areas of ownership, ensuring focus is placed on the highest-impact opportunities based on commercial value, customer outcomes and business objectivesOwn performance across areas of responsibility, including forecasting, trading inputs and clear reporting into weekly and monthly trading forums, with accountability for outcomes and corrective actionsWork in close partnership with Product to shape roadmaps and deliver against shared OKRs, operating as one team across Growth and Activate to drive outcomes across the post-signup customer journeyPartner with Data Science to shape and optimise customer-led discount and incentive strategies, balancing short-term performance with long-term retention and customer valueCollaborate closely with Go-To-Market teams to identify and target customers based on key mindset moments and behavioural signals across the customer lifecycleWork hand-in-hand with Analytics to lead deep performance dives, identifying drivers of over- and under-performance and translating insight into prioritised, actionable plansBuild and own robust financial models in partnership with Commercial Finance, covering forecasting, scenario planning and post-test evaluation to inform investment decisions and trade-offsContinuously identify and test opportunities to improve customer experience, efficiency and long-term value, embedding learning and iteration into growth strategies and roadmapsLead, coach and develop Growth Managers and Senior Growth Managers, setting clear expectations, providing regular feedback and ensuring accountability for delivery and impactWho You Are Strong general marketing capability, with a deep understanding of how channels and tactics connect across the post-signup customer journey to drive retention and long-term valueProven commercial acumen, with the ability to build, challenge and interpret financial models, forecast performance, size opportunities and assess ROI to inform prioritisation and decision-makingExperience delivering growth in a fast-paced, scale-up or consumer-led environment, with comfort balancing pace, quality and commercial outcomesAbility to lead through others, combining strategic thinking with hands-on problem solving and clear accountability for results delivered through teamsHigh confidence using data and insight to diagnose issues, understand performance drivers, prioritise opportunities and drive fast, actionable decisionsStrong cross-functional influencing skills, particularly with Product, Data Science, Analytics, Finance and Trading, shaping outcomes without direct mandateComfortable operating in ambiguity, with a bias towards action, learning and continuous improvementFamiliarity with CRM platforms used to deliver customer communications ( Braze); deep technical expertise not required, but understanding of how CRM is used to execute and optimise customer strategies is importantAdditional InformationInterview ProcessCall with a Talent Acquisition Partner1 Hour Thrive InterviewCase Study InterviewFinal InterviewBenefitsClick here to see our company !Gousto is for everyoneWhether it's creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.Everyone is welcome and we're looking for applications from people of all backgrounds and experiences.For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate. ( extra time or systems accommodations).#LI-hybrid
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