Operations Officers play a key role within the flight operations team, supporting the smooth and efficient delivery of daily operations. The role requires adaptability, excellent customer service, and a proactive, solutions focused approach when working with clients, suppliers and internal teams.
Location: Crawley
Shift Work: Rotating shift pattern
Key Responsibilities
Provide /7 operational support and respond to operational queries Understand mission requirements and set up flights accordingly Coordinate and confirm flights with operators, handling agents, fuellers, customs, and immigration Apply for landing and overflight permissions Monitor flights, keep customers informed, and escalate issues when required Optimise aircraft and crew usage within duty and maintenance limits Implement recovery plans for delays, AOGs, and disruptions Complete flight logs, post-flight data, and contribute to procedures Work collaboratively with Commercial and Customer Service teams Carry out other reasonable duties as directed by the Line Manager What We're Looking For
Previous experience in an aviation operations environment Knowledge of flight and aviation programmes and procedures What You Get
days' paid holiday Discretionary bonus scheme Travel insurance Health insurance Pension scheme
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