Location: Hyde
Salary: £27,846- negotiable
Working Hours: Rotational shifts 7:00-15:00 and 9:00-17:00, office based.
Includes one weekend per month and additional Bank Holidays (weekend pay included in salary, Bank Holidays paid as a supplement).
Customer Service Coordinator
GI Group are currently recruiting a Customer Service Coordinator on behalf of one of our food manufacturing clients based in Hyde, Manchester.
This is a commercial, customer-facing role with a high level of interaction with customers and internal departments. You will play a key part in managing customer orders from receipt through to delivery, acting as the central communication link between customers, production, planning, logistics and sales.
Role Overview:
As Customer Service Coordinator, you will contribute to the commercial function of the business by ensuring customer orders are processed accurately and on time, while maintaining strong customer relationships.
Key Duties:
* Provide a professional and effective customer service to all customers.
* Act as the main point of contact for customer order management.
* Accurately process daily EDI transmissions and manually input or scan orders.
* Maintain all systems and tools required to process orders right first time.
* Answer telephone calls and email queries in a timely and professional manner.
* Take ownership of issues and escalate them as they arise.
* Apply problem-solving techniques to resolve operational issues and recommend improvements.
* Assist the wider team through cross-business order processing.
* Act as cover for colleagues during absences.
* Assist the Manager with development strategies and continuous improvement initiatives.
* Ensure all processes are followed correctly and in line with company policies and procedures.
* Build strong working relationships internally and externally.
* Reduce errors to minimise operational costs.
* Produce functional reports when requested.
* Carry out additional ad-hoc duties to ensure the smooth running of the business.
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