As Account Manager you will collaborate with Account Directors/Senior Programme Directors and cross-functional teams to develop the plans and objectives for DP World, a key account – a multinational logistics company and a world leader in supply chain solutions. In this role, you will support the extended GPJ project team on the planning and development of our relationship with our clients. In addition oversee the execution of individual projects, taking responsibility for ensuring that agency output adheres to client objectives, meets client deadlines and achieves agency quality standards.
Directly responsible for the delivery of the EMEA Logistics B2B portfolio and the events in the Global B2B programme. Key focus on driving alignment between event execution and DP World’s strategic objectives to ensure maximum brand impact.
Key Responsibilities
Key Accountabilities Be the client’s principal point of contact within George P. Johnson, albeit they will always be supported at a senior level by either an Account Director or Senior Programme Director
Manages the European Logistics portfolio, building strong, trusted relationships with clients to ensure every activation delivers maximum impact.
Provides strategic guidance on event performance, identifies opportunities to optimise activations, and implements BEPP (Business Engagements Platforms and Partnerships) workflow processes and best practices to drive efficiency and consistency.
Coordinates with internal teams and partners, to ensure seamless collaboration and a high-quality client experience. Champions brand consistency, messaging, and experiential standards across all events, ensuring each activation reflects DP World’s objectives and strengthens engagement with attendees.
Supports and coordinates delivery teams across EMEA and globally, ensuring clear roles, accountability, and efficient collaboration. Fosters a culture of partnership and continuous improvement, enabling smoother execution and stronger alignment with client objectives.
Champions consistent brand expression, messaging, and attendee experience across all European Logistics events. Anticipates client needs, provides proactive, solution-focused support, and drives streamlined workflows to ensure events are executed seamlessly and to the highest standard.
Manage client relationships, coordinate internal and external teams, and maintain quality, timelines, and budgets. Identify opportunities to optimise Account Management Write and successfully fulfil growth plans in conjunction with Account Director/Senior Programme Director
Responsible for ensuring the project/event team are briefed effectively and efficiently with relevant GPJ team
Responsible for the profitability of each project within your account with the support and supervision of the relevant Account Director or Senior Programme Director.
Be a champion of each client’s business within the agency. Understanding their products, business priorities/objectives and wider industry sector
Write and send a statement of work to the client (this can be in collaboration with Integrated Production but it is ultimately your responsibility to ensure it is created, sent and agreed to by the client). This must be approved by AD/SPD before presented to the client
Generate solutions to our clients’ most pressing business and brand objectives through effective management of GPJ’s resources and solutions
Responsible for the nurturing, retention, and growth of specifically allocated client accounts. This includes identifying proactive opportunities and delivery of account plans and stretch targets.
Provide the client with a consultancy service, offering expert knowledge of how the client’s objectives can be realised through the event and brand experience medium. This might require challenging the client’s brief, proactive solutions, competitor analysis and Global industry knowledge
Responsible for working on but not necessarily leading new account opportunity pitches, as well as on-boarding new accounts in conjunction with the other team members across GPJ.
Harnessing of project teams to pitch and deliver events and brand experiences for the client to the highest standard
Responsible for the writing of creative concept briefs with input from the Strategy department (and creative when appropriate) and is informed on design briefs. New Business Be an active collaborator across the GPJ and Project network in order to develop opportunities that leverage our regional and global networks
Be a key member of pitch teams that helps to compile effective and appropriate responses to new and existing client opportunities
Build a sound understanding of GPJ’s service offering is essential
Set and achieve organic growth new business targets (this will form part of the Account Plans)
Provide the marketing team and the project teams with PR ideas, editorial content, assist with awards entries and act as company lead for any trade associations relevant to your business unit. (Marketing will provide a structure and timeline for content).
Define requirements of tools and credentials with relevant leads across GPJ
Responsible for successful on-boarding of new clients Administrative / Management / Financial Forecast client account and project revenues across your portfolio of clients. Actively seek out revenue enhancing opportunities with support from Account Director/Senior Programme Director
Be a process champion; embrace the company’s core working practices and nurture and encourage others to do so.
Financial responsibility for the revenue and profitability of specific client accounts with support from Account Director/Senior Programme Director (who are ultimately accountable). Ensure scope creep is kept to a minimum by the clear articulation of SOW on budget estimates and tracking of hours on jobs
Responsible for the final overall reconciliation, and cash flow of specific client projects with support from finance team, Event Services and from Account Director/Senior Programme Director (who will sign off all reconciliations before presented to the client)
Responsible for ensuring that Non Disclosure Agreements (NDA), Project or Programme contracts are drafted and authorised, Service Level Agreements (SLA) are drafted, Statement of Work (SOW) documents are drafted, approved and signed by clients before project execution with support and direction (& final sign off) from Account Director/Senior Programme Director
The accurate and timely creation of initial budget estimate for client approval, (ensuring all HODs have supplied hours required before estimate is sent to client for approval)
Forecast client account and project revenues across their portfolio of clients. Actively seek out revenue enhancing opportunities
Ultimate responsibility for the long-term profitability of their client group: negotiates fees, controls costs, maximises revenue
Responsible for informing project team on client’s business/background to understand the business problem we are looking to solve Client Comms Proactively assess and understand client needs in order to align the agencies activities and resources profitably to meet those needs
Manage and negotiate contract, fee and billing arrangements. Ultimately responsible for the long-term profitability of their client group.
Apply innovative thinking, develop insightful communication plans
Proactively present ideas and opportunities to the client on a quarterly basis
Demonstrate an expert knowledge on the roles of events and brand experiences against client’s business objectives/challenges
Demonstrate an expert knowledge within client sector, industry trends and an awareness of day to day business news
Instigate and lead quarterly (or monthly) reviews with senior clients to discuss current projects and future projects in order to understand SOW and opportunities for next 12-18 months About you You use intellectual curiosity and tenacity to find new solutions to real business issues
You like to challenge the status quo
You’re a process champion who embraces the company’s working practices and nurtures and encourages others to do so
You have the ability to read between the lines and hear what is not being said is at the core of this role
Willingness to travel and attend on site events where required Your Background, Skills & Experience At least 2 years experience in a similar agency environment in an account management or operational role
Regional/ Global Account Knowledge is desirable
Experience with B2B events and exhibitions is desirable
Strong attention to detail
Strong communications skills
Strong analytical skills
Ability to juggle multiple project simultaneously and support several internal GPJ resources
Excellent client relationship management skills
Budget management experience
Knowledge of the role of events and brand experiences in a broader business context to aid the development of relationships with clients from supplier to business partner Apply now
Read Less
