Be part of the excitement at London’s newest entertainment landmark - Trocadero Casino. A vibrant blend of world‑class gaming, hospitality and unforgettable experiences, right in the heart of the West End.
If you thrive in fast-paced, high‑energy environments and love creating great moments for customers, this is your place to shine.
JOB DESCRIPTION
Are you ready to help open one of London’s most exciting new casino destinations? Do you have the leadership experience to shape a world-class venue from the ground up?We’re looking for an experienced Deputy Club Director to join the team for our brand new, state-of-the-art casino opening at the iconic Trocadero in Spring 2027.This is a rare, high-impact opportunity to step into a senior operational role well ahead of opening. You’ll support the Club Director through the entire pre-opening journey - from recruiting the team to designing standards, delivering training, shaping customer experience, and ensuring a smooth, exceptional launch.
If you’re an experienced Deputy Club Director, Deputy General Manager, or above within a high-volume London casino and thrive in fast-paced premium environments, this could be your next big move.Please note the salary range is £80-85k and the approximate start date is June 2026.
Key Skills & ResponsibilitiesPlay a pivotal leadership role throughout the pre‑opening phase, supporting recruitment, onboarding, training, and operational setup.Lead by example to establish exceptional customer experience standards from day one.Support delivery of key business objectives and KPIs, ensuring profitable and compliant operations.Recruit, develop, motivate, and inspire a high‑performing team capable of delivering excellent results.Oversee day‑to‑day operational effectiveness, ensuring staff and resources are deployed smoothly across all areas of the casino.Build strong working relationships with internal stakeholders and central support teams to drive operational success.Maintain high levels of compliance with company policies, regulatory frameworks, and industry standards.Contribute to creating a positive, high‑energy environment for both customers and team members.Demonstrate flexibility to support a 24/7 operation once open, including evenings and weekends.
Skills & Experience RequiredExperienced Deputy General Manager/Deputy Club Director (or above) within a high‑end London casino environment.Strong background in fast‑paced leisure casinos with responsibility for large teams.Proven track record in operational leadership, customer service excellence, and business performance.Confident communicator with exceptional interpersonal skills and the ability to build lasting relationships.An inspiring leader who can motivate, develop, and manage teams effectively.Must hold a Personal Management Licence (PML).#INDTROC WHAT WE OFFERAs well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:Company funded benefitsManagement benefits including bonus, annual pay review, private GP helpline, plus much moreDiscount portal for popular retailers, restaurants, leisure and morePension schemeLife assuranceEmployee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issueMental health supportFamily-friendly and wellbeing policiesFlexible benefits* - designed for employees to choose the best package for their personal needs.Health Cash Plan (level 1 is company funded)Critical illness coverDental insuranceTravel insuranceHealth screeningRewards, recognition, development, and eventsCareer development opportunitiesGenting Academy - online learning portalLong service awardsStaff social fundAnnual company Christmas presentA range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament*Subject to eligibility. OUR BUSINESSGenting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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