Responsibilities / Tasks This role is open to candidates based anywhere in the UKWe’re hiring an innovative Digital Transformation Specialist to accelerate the digital transformation of our service operations. You’ll redesign key processes, modernize data and workflow systems, and deliver automation, AI, and API‑driven integrations that boost efficiency and elevate service performance. You’ll collaborate across functions to enhance our SQL‑based planning tools and e‑catalogue, reduce quotation lead times, and embed connected, data‑driven ways of working—while enabling teams through clear training, documentation, and coaching.Build modern workflows: Design and implement digital workflows and automated processes that improve efficiency and consistency in service operations.Drive automation & digitalization: Identify automation opportunities and implement digital and AI tools that streamline service delivery and improve internal efficiency.Own core platforms: Maintain and optimise our SQL‑based service‑planning database and e‑catalogue for data quality, accuracy, and reliable outputs.Integrate systems via APIs: Build and support API integrations that connect catalogue, planning, and reporting systems for seamless data flow.Apply AI where it matters: Use AI‑enabled methods to improve search quality, recommendations, and process automation.Shorten cycle times: Reduce quotation lead times by improving data flow and standardising key service processes.Unify the tech stack: Partner with digital, IT, engineering, and operations to integrate AI, smart technologies, IoT, and analytics into everyday service processes.Enable people, not just tools: Engage stakeholders, deliver training, and provide clear guides so teams confidently adopt new digital processes.Lead change: Champion digital transformation by spotting opportunities, influencing stakeholders, and embedding better ways of working.Decide with data: Use analytics and reporting to assess performance and recommend improvements.Improve continuously: Monitor solutions after launch and drive enhancements over time.What this role offersEnd‑to‑end ownership: Real accountability for platforms, integrations, and process design—not just maintenanceModern toolset: Hands‑on with AI, APIs, automation, and data platforms to solve high‑value service problemsVisible impact: Measurable improvements in service performance, cycle times, and user adoptionCross‑functional scope: Work at the intersection of service, engineering, IT, and operations—where transformation actually happensContinuous growth: Space to experiment, pilot, and scale new solutions with tangible business outcomesYour Profile / QualificationsBachelor’s or Master’s degree in Engineering, IT, Data Science, or a related fieldExperience in digital transformation, process automation, or smart manufacturingSQL skills with experience managing or enhancing data platformsPractical experience with APIs, integrations, and data pipelinesExposure to AI‑enabled digital tools and automation methodsCross‑functional stakeholder management and the ability to drive change in production or service environmentsProven ability to train users, simplify complex topics, and support organisational changeStrong understanding of AI‑driven automation and data analyticsExperience with digital catalogues (e.g., Quanos), ERP, MES, or similar systems is a plusExceptional communication and presentation skills are essential, with the ability to articulate ideas clearly, influence cross-functional stakeholders, and operate effectively within a matrix organizationThis role requires travel to Europe at least once per quarter. Applicants must have the appropriate rights to travel without visa restrictions, as the company is unable to provide visa sponsorship.
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