Job Description: UKI Healthcare is growing! With a huge portfolio of products & services to offer our existing and new clients, we need a bigger team. Are you looking for something new; wanting to join a dynamic and passionate team; have a solid network within NHS & UK Healthcare. We are looking for a Customer Success Manager with a passion for solving NHS & Healthcare related challenges. You will be the primary point of contact and trusted advisor for our Healthcare key clients, ensuring outstanding client outcomes by driving service excellence, financial performance, and account growth. You will have a varied portfolio of products and services available from DXC and our ecosystem partners; providing world class solutions to our world class NHS!
Key Responsibilities:Client Relationship Management – Build and maintain executive-level relationships, aligning DXC services to client business goals.Delivery Excellence – Oversee contracted obligations, ensuring proactive service delivery and effective issue resolution.Revenue & Growth – Lead renewals and sub-$5m deals, identify upsell/cross-sell opportunities, and collaborate with sales and Client Partners on account expansion.Financial Management – Manage forecasting, margins, and budgets in line with DXC and client expectations.Account Strategy & Governance – Develop strategic account plans, lead Quarterly Business Reviews, and ensure alignment with client objectives.Risk & Retention – Monitor account health, anticipate risks, and implement proactive retention strategies to minimise churn.Cross-Functional Leadership – Collaborate with delivery leaders, functional teams, and capability leads to ensure seamless client experience.Client Onboarding & Adoption – Support new service onboarding and ensure clients quickly realise value from DXC solutions.Key Skills & Competencies:Ability to build and influence executive-level client relationships with credibility and gravitas.Strong commercial acumen with experience in P&L, forecasting, and budgeting.Excellent communication and presentation skills; able to represent DXC at senior client and industry forums.Proven background in operational excellence, problem solving, and risk management.Experience leading cross-functional teams and managing complex accounts.Analytical ability to identify trends, opportunities, and risks.Proficiency with tools such as Salesforce, PSA, and data dashboards.Qualifications & Experience:Bachelor’s degree or equivalent professional experience.Demonstrated success in client-facing, account management, or client success leadership roles.Proven track record managing large-scale accounts and driving growth.Eligible for security clearance.Why Join DXC?At DXC, we deliver mission-critical IT services that help our clients succeed. We promote a people-first culture, with a strong focus on inclusion, career growth, and continuous learning. As a Client Success Manager, you’ll play a pivotal role in managing some of DXC’s most strategic clients, with the opportunity to influence outcomes at the highest level.What we offer:Competitive salaryPension, private medical cover, and comprehensive benefits packageRecognition and incentives, including employee awards and social eventsOngoing professional development through the CSM Academy and leadership trainingAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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