Overview Take Your Insurance Career to the Next Level – Join Gallagher! We’re expanding our team and looking for experienced insurance professionals to join our Brierley Hill office. If you have a background in insurance and are ready to take the next step in your career, this could be the perfect opportunity for you. In this role, you’ll work with a variety of small to medium-sized businesses, helping them find insurance policies that meet their unique needs. You’ll ensure they have a great experience and leave with the best insurance package tailored to their requirements. How you'll make an impact From the start, you’ll join our Training Academy, where we’ll provide you with all the tools and knowledge you need to succeed here at Gallagher. This includes refining your understanding of insurance fundamentals, handling policies, and mastering our systems and processes. We’re committed to your growth, offering a clear progression programme and fully funded professional insurance qualifications (CII) to help you advance your career with us. Here’s what your day-to-day will look like: Create Quotes and Renewals: Work with customers over the phone to provide the best insurance options, always keeping their needs at heart. Upsell and Cross-Sell: Identify opportunities to recommend additional products that suit the customer’s requirements. Customer Support: Make and answer calls to gather information, provide updates, and address any concerns or questions. Deliver Exceptional Service: Leave customers with a positive, lasting impression and a great experience with our products and services. Multitask with Ease: Balance multiple tasks using a range of systems while working in a supportive, friendly, and agile team environment. About You We’re looking for experienced insurance professionals who are passionate about helping people and delivering exceptional service. If you have a background in insurance and a strong understanding of the industry, you’ll thrive in this position. Here’s what we’re looking for: Insurance Experience: Previous experience in an insurance-related role, such as broking, underwriting, or claims handling Have the ability to explain complex information in simple terms, over the phone or in writing Attention to detail; to accurately review and assess documentation Empathy and composure when dealing with customers, even in challenging situations Proven customer service skills with a track record of delivering positive outcomes Confidence using computer systems and multitasking GCSEs (or equivalent) including English and Maths Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…
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