We’re supporting a specialist consultancy working with London Market carriers and managing agents to redesign how Delegated Authority due diligence and coverholder onboarding is done - properly, from the ground up.This is a senior, hands-on SME role, sitting deliberately ahead of delivery. The focus is on up-front discovery, operating model design and target-state definition for DA due diligence and onboarding, before anything is handed to build or configuration teams.The consultant will act as a trusted delegated authority thought partner to carriers, managing agents, and coverholders - shaping what the process should look like, not simply documenting technical requirements.Key ResponsibilitiesAct as the delegated authority SME in early-stage client engagements, partnering with carriers, managing agents and coverholders to define target-state DA due diligence, onboarding and governance models Lead discovery and design workshops, challenging client assumptions where required and translating regulatory, operational and commercial intent into coherent future-state operating models Own the definition of target-state DA workflows, including coverholder onboarding, binder approval, periodic reviews, sanctions and KYC checks, attestations, escalations and auditability Move clients beyond “technical asks” by co-designing how DA processes should operate in practice - ownership models, decision points, evidencing standards, SLAs and exception handling Produce clear, implementation-ready design artefacts that articulate what needs to be built and why, enabling downstream teams to configure without re-interpretation Translate agreed target-state models into structured configuration inputs, including workflow logic, roles and permissions, routing rules, data capture requirements and approval hierarchies Design end-to-end DA workflows aligned across governance, compliance, underwriting operations and onboarding/vendor teams, with clear accountability and hand-offs Manage requirement evolution during discovery, clearly articulating scope boundaries, design decisions and trade-offs before build commences Define DA data models and mandatory information sets aligned to Lloyd’s, internal governance and audit expectations Support testing and UAT by validating that configured solutions reflect the original target-state intent Capture and standardise reusable DA operating models and workflow patterns to accelerate future rolloutsRequirementsDeep London Market Delegated Authority expertise, with hands-on understanding of coverholder onboarding, due diligence, TPA oversight, binder governance and ongoing approval processes Proven experience acting as a trusted SME, shaping DA operating models rather than simply documenting requirements Track record of moving clients from fragmented or demand-driven DA processes to clear, scalable target-state designs Hands-on experience working with DA due diligence, onboarding, or case/workflow platforms, translating business design into configuration-ready artefacts Strong stakeholder management skills, comfortable constructively challenging senior DA, compliance and underwriting stakeholders Ability to balance regulatory rigour with operational pragmatism, clearly articulating design trade-offs Excellent documentation skills, producing target-state process maps, decision frameworks, design packs and configuration blueprints suitable for audit and regulatory scrutiny BenefitsSalary to be discussed. 6-month initial contract.Initially starting as a part-time position (10 - 15 days p/m) with the workload growing over time.
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