Our client is a privately owned BRC accredited carton manufacturer based in the North of England. They sell into a range of markets including finance, FMCG, manufacturing, communications, cosmetic, beauty, household, DIY, and pet care markets.They are currently recruiting for a highly organised and commercially aware Internal Account Manager to support clients across litho printed carton packaging, commercial print, direct mail, and fulfilment. This is a dynamic, client-facing role responsible for managing customer enquiries from initial quotation through to final delivery. Candidates should have experience in at least one of these sectors, with a strong preference for those who have worked with litho printed carton packaging.Key Responsibilities:Be the key internal point of contact between clients and production teams, ensuring all projects are delivered accurately, on schedule and within agreed budgetsManage incoming client enquiries, interpreting briefs and specifications accuratelyPrepare detailed estimates and create customer quotations using the company's Management Information System (MIS)Process and convert orders into internal job instructions within the MISRaise internal requisitions and purchase orders through the MIS systemDevelop and maintain critical paths to ensure projects stay on scheduleCoordinate with production, pre-press, purchasing, logistics, and fulfilment teamsLiaise with external suppliers where necessaryProactively manage timelines, flagging risks and resolving issuesHandle internal and external queries professionally and efficientlyMaintain accurate job records and documentation within the MIS systemEnsure projects meet quality standards, cost targets, and customer expectationsBuild and maintain strong client relationships to encourage repeat businessRequirements:Experience within litho printed carton packaging, commercial print, direct mail or fulfilment environmentsStrong knowledge of print production processes and industry terminologyProven experience working with a MIS System, ideally Tharstern MISExperience preparing estimates, managing job costing and coordinating production workflowsAbility to interpret artwork specifications and understand production requirementsExcellent organisational skills with the ability to prioritise workload effectivelyHigh level of attention to detail and accuracyStrong communication skills when working with both internal teams and external clientsAbility to manage multiple projects in a fast-paced, deadline-driven environmentCompetent in using Microsoft OfficeProactive, with a solutions-driven approach to problem solvingAble to remain calm and effective when working under pressureStrong commercial awareness and understanding of business prioritiesTeam-oriented, with a collaborative and supportive working styleCustomer-focused, with a commitment to delivering excellent service
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