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  • Head of Compensation  

    Future Publishing
    - Bath
    Apply Now
    What you'll be doing...We're looking for a strategic, data-driven Head... Read More
    What you'll be doing...
    We're looking for a strategic, data-driven Head of Compensation to join our People team during a transformative period for the business. This is a unique opportunity to shape and enhance our global compensation strategy, ensuring we attract, retain, and reward top talent across the organisation.Reporting to the VP of People and Culture you will deliver, equitable, and scalable compensation practices, whilst collaborating with senior leaders to lead impactful decisions, using data insights to influence people strategies and achieve meaningful outcomes.

    Experience that will put you ahead of the curve...Experience with compensation and total rewards, in a lead or senior specialist role.Knowledge of job architecture and compensation frameworks, setting fair pay policies and pay benchmarking data and methodologies.A go-to expert in Excel and Google Sheets, comfortable working with complex formulas, data visualisation, and process automation.Experience with global compensation practices, employment laws, and compliance requirements.Excellent stakeholder management skills, with experience advising HRBPs, leaders, and executives.
    What's in it for you...The expected range for this role is £70,000 - £95,000This is a Hybrid role from our London or Bath Office, working three days from the office, two from home… Plus more great perks, which include;Uncapped leave, because we trust you to manage your workload and timeWhen we hit our targets, enjoy a share of our profits with a bonusRefer a friend and get rewarded when they join FutureWell-being support with access to our Colleague Assistant ProgrammesOpportunity to purchase shares in Future, with our Share Incentive Plan
    Internal job family level Professional 4 (P4)
    Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

    Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Please let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid Read Less
    Apply Now

  • Senior Growth Marketing Manager, Consumer Subscriptions  

    Future Publishing
    - Bath
    Apply Now
    Future is a global leader in specialist media, with 250+ iconic brands... Read More
    Future is a global leader in specialist media, with 250+ iconic brands reaching hundreds of millions worldwide. Audiences turn to us daily for trusted content, insight, and inspiration across news, lifestyle, technology, games, wealth, homes, and more. Our portfolio includes The Week, Kiplinger, PC Gamer, Wallpaper, and woman&home.Subscriptions are a strategic priority, and our specialist portfolio brands are important contributors to that growth.What you'll be doingAs Senior Growth Marketing Manager, you'll be embedded in our subscriptions Growth Squad, partnering with peers across Growth, Brand, CRO, Product and Analytics. Reporting to the Growth Director, you'll manage performance marketing, driving efficiency and optimising CAC:LTV through paid media, creative optimisation, channel mix, budget allocation, and landing page testing.This is a role for an action-oriented marketer. You'll excel at experimentation, take ownership of your results, and play a critical part in delivering FY26 growth targets.Experience that will put you ahead of the curve Hands-on performance marketing experience in a B2C subscriptions or DTC environment. Skills across paid social, paid search, and acquisition marketing. Experience in funnel optimisation and A/B testing, with an ability to link insights back to CAC:LTV improvement. Commercial mindset with understanding of CAC, LTV, churn, and growth loops. Translate data into action with a test-and-learn mindset. Ambition to grow into a senior role. What's in it for youThe expected range for this role is £40,000 - £60,000This is a Hybrid role from our Bath or London Office, working three days from the office, two from home… Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level P4Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.*We reserve the right to close the job advert earlyPlease let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid#LI-HD1 Read Less
    Apply Now

  • Senior Growth Marketing Manager, Consumer Subscriptions  

    Future Publishing
    - London
    Apply Now
    Future is a global leader in specialist media, with 250+ iconic brands... Read More
    Future is a global leader in specialist media, with 250+ iconic brands reaching hundreds of millions worldwide. Audiences turn to us daily for trusted content, insight, and inspiration across news, lifestyle, technology, games, wealth, homes, and more. Our portfolio includes The Week, Kiplinger, PC Gamer, Wallpaper, and woman&home.Subscriptions are a strategic priority, and our specialist portfolio brands are important contributors to that growth.What you'll be doingAs Senior Growth Marketing Manager, you'll be embedded in our subscriptions Growth Squad, partnering with peers across Growth, Brand, CRO, Product and Analytics. Reporting to the Growth Director, you'll manage performance marketing, driving efficiency and optimising CAC:LTV through paid media, creative optimisation, channel mix, budget allocation, and landing page testing.This is a role for an action-oriented marketer. You'll excel at experimentation, take ownership of your results, and play a critical part in delivering FY26 growth targets.Experience that will put you ahead of the curve Hands-on performance marketing experience in a B2C subscriptions or DTC environment. Skills across paid social, paid search, and acquisition marketing. Experience in funnel optimisation and A/B testing, with an ability to link insights back to CAC:LTV improvement. Commercial mindset with understanding of CAC, LTV, churn, and growth loops. Translate data into action with a test-and-learn mindset. Ambition to grow into a senior role. What's in it for youThe expected range for this role is £40,000 - £60,000This is a Hybrid role from our Bath or London Office, working three days from the office, two from home… Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level P4Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.*We reserve the right to close the job advert earlyPlease let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid#LI-HD1 Read Less
    Apply Now

  • Auditor  

    Future Publishing
    - Cardiff
    Apply Now
    What you'll be doingA very exciting opportunity to join the Go.Compare... Read More
    What you'll be doingA very exciting opportunity to join the Go.Compare Audit team and further develop your skills and career by auditing some of the biggest Insurance companies in the UK, along with other white-label partners.The Assurance team assesses the accuracy of partner reporting, quality of customer experience and adherence to contractual and regulatory requirements through a range of audit techniques. These are performed across different partners and reporting models, predominantly focussing on Insurance companies within the Go.Compare comparison business, but extend to all businesses within the Future group. Additionally, team members are utilised within the Future group Internal Audit team to complete a range of planned, risk-based reviews inline with the annual internal audit plan.Experience that will put you ahead of the curveExperience undertaking audits including the planning, fieldwork and reporting phases.Experience with auditing standards and experience documenting audit work following these standards.Experienced in the use of Word and Excel including advanced data interrogation techniques.Knowledge of key FCA regulatory requirements (e.g.Consumer Duty, IDD).Educated to degree level – minimum 2.1 qualification or equivalent relevant work experience.CIA/ACA/ACCA/QIAL qualification or equivalent, or working towards.What's in it for youThe expected range for this role is £30,000 - £45,000This is a Hybrid role from our Cardiff Office, working three days from the office, two from home… Plus more great perks, which include;Uncapped leave, because we trust you to manage your workload and timeWhen we hit our targets, enjoy a share of our profits with a bonusRefer a friend and get rewarded when they join FutureWell-being support with access to our Colleague Assistant ProgrammesOpportunity to purchase shares in Future, with our Share Incentive PlanInternal job family level P5Who are we…We're Go.Compare, part of Future PLC. You've probably heard of us - we're a price comparison site passionate about finding our customers savvy insurance deals. We're a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams' hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we've built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority.A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we're still going strong. Based at our office in Cardiff, we've worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Please let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid Read Less
    Apply Now

  • Commercial Editorial Assistant - Decanter  

    Future Publishing
    - London
    Apply Now
    Decanter is the world’s leading wine media brand with a total monthly... Read More
    Decanter is the world’s leading wine media brand with a total monthly reach in excess of 2 million via our print, digital and social channels. Reaching a truly engaged and enthused wine-loving audience in over 100 countries around the globe, Decanter provides authoritative content, independent advice and world-leading global events, awards and more.This is an opportunity to join a multi award-winning brand and team of people who are passionate about the world of wine and connecting our audience with their passions - wine. Decanter is about 50 people across editorial, commercial, marketing and events.Job Purpose: Assisting the Special Projects editor with the daily demands of Decanter Commercial contentHelping to run the Commercial content for Decanter, both in print and digital Working as a team to help ensure all sponsored, advertorial and otherwise paid-for content is on time, on brief and in line with Decanter editorial copy standards and client demandsRegular liaison with producers from around the world but primarily Spain, France and ItalyAccurate sub-editing of commercial copy
    Key Responsibilities: Supporting the Special Projects Editor with the daily demands of Commercial content Day-to-day contact with Decanter sales team and wider Decanter team, designers and producers: liaising on briefs and deadlinesCoordination of commercial content for daily, regional and weekend newslettersPossible travel for Commercial projects (such as tastings and trade fairs)Experience that will put you ahead of the curve:Native-level proficiency of EnglishConfident spoken and written command of another European language: preferably Spanish, French or ItalianEfficient and polite communication style across email, phone and project management systems (monday.com, Slack, Google Workspace)Sub-editing and writing experience (journalism degree a bonus); Commercial content experience desirableCMS experience and possible SEO experience (or quick to learn new systems and processes)Minimum Level 2 WSET or equivalent wine knowledgeExcellent organisation and project management skills; follows instructions carefullyWorking knowledge of InDesign and Photoshop (or quick to learn)Outgoing, personable, a team player, a can-do attitude and a problem-solver (no two days are the same!)Works calmly under pressure,  juggling multiple deadlines, clients and projects at once; able to cope with monthly print deadlines and demanding client editsFlexible time schedule to accommodate deadlinesWhat's in it for youThe expected range for this role is £27,000 - £34,000.This is a Hybrid role from our London Paddington Office, working three days from the office, two from home… Plus more great perks, which include;Uncapped leave, because we trust you to manage your workload and timeWhen we hit our targets, enjoy a share of our profits with a bonusRefer a friend and get rewarded when they join FutureWell-being support with access to our Colleague Assistant ProgrammesOpportunity to purchase shares in Future, with our Share Incentive PlanInternal job family level Commercial 7Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Please let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid Read Less
    Apply Now

  • Be Part of the Story: Join our UK Talent Network  

    Future Publishing
    - London
    Apply Now
    At Future, we’re all about stories—creating them, sharing them, and br... Read More
    At Future, we’re all about stories—creating them, sharing them, and bringing them to life. And every great story needs a cast of brilliant, innovative and passionate people.  That’s where you come in.We’re focused on welcoming creative, energetic, and results driven people to our team.  While skills are important, we’re also looking for fresh ideas, diverse perspectives, and a drive to make an impact. If you’re ready to thrive in a dynamic environment, we’d love to hear from you.And, even if we don’t have the perfect role right now, we want to keep the conversation going.  Be part of our Talent Pipeline and stay connected to future opportunities (...pun intended) across content, production, technology, sales and everything in between.We’re proud to be home to a diverse portfolio of brands, each bringing unique voices and perspectives to the world.We have Windows Central for anyone looking to buy a new computer, and Tom’s Hardware for anyone who would prefer to build it themselves. Once it’s built, PC Gamer can tell you which games are the best ones to play right now, or Retro Gamer can recommend a great vintage. If you also prefer other kinds of vintage, Decanter can recommend a fantastic late 1900s French Merlot that will pair perfectly with that cozy detective game.Wondering what it’s like to work at Future? Don’t just take our word for it—our team will tell you.  It's a place where creativity thrives and every day brings new opportunities to learn and grow.  We work hard, but we also make sure we have fun along the way.  Collaboration is key, and together, we’re building something exciting!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Please let us know if you need any reasonable adjustments made so we can give you the best experience! Read Less
    Apply Now

  • Senior PHP Developer - React/ Typescript  

    Future Publishing
    - Bath
    Apply Now
    What you'll be doingAs a Senior Full Developer you'll work as an impor... Read More
    What you'll be doingAs a Senior Full Developer you'll work as an important member of Future's Subscriptions Team, in close collaboration with the wider Technology & Engineering department.You will manage the scoping and planning of new software components, refactoring existing code and working with other teams to build new services and products.Reporting to the Senior Tech Lead, your primary focus will be on developing new components for Future's subscriptions platform, while collaborating within an Agile delivery environment. As a Senior Developer, you will help shape application and systems architecture, gaining a high-level understanding of the entire stack while developing expertise in subscriptions and related Future systems such as Kiosq paywall, the Vanilla publishing platform, and Hawk Affiliate systems. Working with Tech Leads and Developers, you will ensure that your code is well scoped, monitored, documented, and testable.A grasp of testing practices will be essential, including writing unit, integration, and end-to-end tests with frameworks such as Vitest, PHPUnit, Jest, Cypress, or WebDriverIO, and setting up safeguards to prevent regressions by tracing bugs across the stack.In addition to coding responsibilities, you will contribute to code reviews, both giving and receiving feedback before changes move through QA and into production.As a senior team member, you will also mentor junior developers, offering guidance through code review, technical direction, and one-on-one support to help them grow their skills and confidence.Experience that will put you ahead of the curveModern web development experience with PHP, React and TypeScript.A deep level understanding of the inner workings and latest features of both CSS and JavaScript.Experience with TypeScript and ability to work with complex types along with knowledge of modern build systems.The ability to build performant components from scratch in modern JavaScript frameworks.Interpret and act on Flame graphs and other dev tools to improve application performanceExperience with Git.Understanding of basic accessibility requirementsRetrieve and marshal data from a variety of sources (databases, external APIs)You have experience with CI/CD and DevOps tools and practicesWhat's in it for youThe expected range for this role is £50,000 - £55,000This is a Remote based role… Plus more great perks, which include;Uncapped leave, because we trust you to manage your workload and timeWhen we hit our targets, enjoy a share of our profits with a bonusRefer a friend and get rewarded when they join FutureWellbeing support with access to our Colleague Assistant ProgrammesOpportunity to purchase shares in Future, with our Share Incentive PlanInternal job family level Technology 5Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Please let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Remote Read Less
    Apply Now

  • Apps & App Store Optimisation Manager  

    Future Publishing
    - Bath
    Apply Now
    Future is looking for a Apps and ASO Manager to help us deliver brilli... Read More
    Future is looking for a Apps and ASO Manager to help us deliver brilliant mobile apps for a diverse portfolio of internationally renowned brands.With a new app strategy and investment in growth, this is an exciting time to join Future's apps team. You'll bring experience managing and marketing a portfolio of consumer apps, ideally with demonstrable success utilising subscription models. You'll combine strategic thinking, commercial acumen and creative execution with a passion for creating delightful user experiences that drive business success and customer satisfaction.What you'll be doingReporting to the Head of Mobile Apps, the Apps and ASO Manager contributes in delivering Future's app growth strategy. You will maximise visibility, engagement, and revenue performance across our diverse portfolio of mobile apps through strategic App Store Optimisation (ASO) and continuous performance improvement.Working closely with teams across Product, Marketing, UX, and Content, the Apps and ASO Manager will drive acquisition, retention, and monetisation initiatives that align with Future's broader digital subscription goals.You will blend analytical insight, creative optimisation, and commercial focus to ensure Future's apps deliver market-leading user experiences and commercial results.Experience that will put you ahead of the curveExperience managing multiple iOS and Android apps, within a subscription or digital content business.Hands-on understanding of ASO principles, keyword research, creative optimisation, and conversion rate optimisation (CRO).Proficiency with app analytics platforms and experience interpreting performance data to drive growth.Proficiency in GA4, Google Workspace (GSuite) (or similar)Translate complex data into clear insights.Experience with managing stakeholdersComfortable working cross-functionally with marketing, product, and technology teams.What's in it for youThe expected range for this role is £35,000 - £45,000.This is a Hybrid role from our Bath Office, working three days from the office, two from home… Plus more great perks, which include;Uncapped leave, because we trust you to manage your workload and timeWhen we hit our targets, enjoy a share of our profits with a bonusRefer a friend and get rewarded when they join FutureWell-being support with access to our Colleague Assistant ProgrammesOpportunity to purchase shares in Future, with our Share Incentive PlanInternal job family level P5Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Please let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid#LI-HD1 Read Less
    Apply Now

  • Security Managing Editor, VPN - Tom's Guide  

    Future Publishing
    - London
    Apply Now
    Tom's Guide is one of the world's fastest-growing websites. Our missio... Read More
    Tom's Guide is one of the world's fastest-growing websites. Our mission is to help our readers upgrade their lives by helping them decide which products they need to accomplish their goals, and showing how to get the most out of them.One of our most exciting areas of growth is VPN, and Tom's Guide is looking for a dynamic and experienced Security Managing Editor to lead our VPN vertical. This is a senior role for a talented individual with a passion for cybersecurity, data privacy and technology journalism.What you'll be doingReporting to the Editor-in-Chief VPN & HTW, you'll lead our rapidly growing VPN vertical. This is a senior role for a talented individual with a passion for cybersecurity, data privacy and technology journalism.You'll be managing a team of two journalists, driving the content strategy, and ensuring Tom's Guide remains the number one destination for VPN advice and information.Experience that will put you ahead of the curve Experience in a senior editorial role, ideally as a managing editor, section editor, or senior editor within a digital publishing environment in technology or security journalism Deep understanding of cybersecurity principles and technologies Experience in managing and mentoring a team A strong understanding of SEO best practices and experience using analytics tools (e.g., Google Analytics, SEMrush) What's in it for youThe expected range for this role is £33,000 - £50,000This is a Hybrid role from our Bath or London Office, working three days from the office, two from home… Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level E4Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Please let us know if you need any reasonable adjustments made so we can give you the best experience!Find out more about Our Future, Our Responsibility on our website.#LI-Hybrid Read Less
    Apply Now

  • Complaint Handler  

    Future Publishing
    - Cardiff
    Apply Now
    Go.Compare is one of the UK's leading price comparison websites, helpi... Read More
    Go.Compare is one of the UK's leading price comparison websites, helping millions of people make smarter financial decisions every year. We provide a fast, transparent, and reliable way to compare a wide range of products and services, from car and home insurance to energy, broadband, and more. Our mission is simple: to empower consumers with the information and tools they need to find the right deals for their needs, saving them both time and money. Backed by innovative technology and a commitment to customer-first thinking, Go.Compare continues to be a trusted partner for households across the UK.What you'll be doingAs a Complaint Assistant you will ensure that we are able to resolve customer complaints and deliver an excellent customer experience, restoring their faith in the brand. Reporting to the Senior Complaints Manager, you'll demonstrate excellent listening skills and will be able to show empathy to customers via telephone and email. You'll have knowledge of what it is to work in the financial services industry adhering to FCA guidelines and will understand frustrations that customers may have with particular knowledge around insurance products. You will have the ability to build and maintain relationships with key stakeholders. You will need to have excellent attention to detail and investigative skills to get to the root cause of the complaint. You will really succeed in this role if you want the most fair outcome for the customer.Experience that will put you ahead of the curve Great interpersonal skills - you will demonstrate experience handling customer expectations and offering resolutions and will also have phenomenal written communication skills being able to deliver communications over email and letters to customers. Adaptability - you'll be able to demonstrate adaptability to cater to different customer needs. Customer complaints - you'll have experience of working in a role where your primary focus has been recognising, investigating and resolving customer complaints. Problem solving - you'll demonstrate the ability to approach problems logically to ensure the appropriate customer outcome. What's in it for youThe expected range for this role is £25,000- £27,000.This is a Hybrid role from our Central Cardiff Office, working three days from the office, two from home… Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level Professional 8Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Your Interview Roadmap ... Applications Close on XXX An initial video call with Talent Acquisition A Virtual/In Person 1st Stage Interview (at our XXX office) An Assessment for you to complete A Virtual/In Person 2nd Stage Interview (at our XXX office) *We reserve the right to close the job advert earlyPlease let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid Read Less
    Apply Now
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