About the RoleCan you resolve customer queries quickly and efficiently? Is your attention to detail second to none? If so, come and join our friendly team as a Central Services Assistant (Administrative Assistant).If you excel at customer service, can resolve customer queries efficiently and take pride in delivering accurate work with exceptional attention to detail, this could be the perfect opportunity for you.You’ll support the Central Services Team and the Business Development Controller to keep our distribution processes running seamlessly, support our retailers and partners, and make sure our customers always receive the high standard of service they deserve.You'll be the prime point of contact for our customers, providing a great service dealing with emails, phone calls and credit queries, while accurately maintaining our systems. Your administration tasks will include order management, providing delivery notes, picking lists, managing sales data, and processing credit and return notes.Why You’ll Love Working With UsA genuinely friendly, supportive team who will help you settle in and growOpportunities to learn and develop, building strong skills in customer service, logistics and administrationA role where your organisation and problem solving skills make a real impact
Job OpportunitySupporting the Central Services Team with all direct to consumer, online and multiple retail distribution processes. Organise, plan, and prioritise daily workload to consistently meet deadlines. Delivering a high standard of customer service, managing inbound phone queries and email inboxes. This includes processing orders and returns, handling credit queries, producing delivery and returns notes, producing daily reports and managing delivery enquiries.Managing order processing, including loading orders, transfer orders and retail amendments. Working with Logistics Operations and online retail partners, ensuring they have everything they need — from picking lists to delivery and returns documentation.Collaborating with internal teams including Logistics, Warehouse, Delivery Partners, Wholesale and Online to to ensure smooth documentation flow and timely deliverySupporting Retail and Sales Development activities providing accurate data and administrative support.
Essential SkillsData input experience, with the ability to process information accurately and efficiently. Excellent interpersonal and customer service skills, with a confident, friendly approach when supporting customers and colleagues. Strong communication skills, able to engage effectively with a diverse range of people and build positive working relationships. Exceptional attention to detail and accuracy in all administrative and data related tasks. Effective time management and prioritisation skills, able to handle multiple tasks and meet deadlines. Strong Excel skills, confident working with spreadsheets, data and reporting.
About CompanyJoin the Frontline Group — Making the Complex Simple Frontline Group is made up of three dynamic business units—Frontline Distribution Solutions, Frontline Retail Solutions, and Gold Key Media—supported by key enabling functions. United by our mission to ‘Make the Complex Simple’, we’re the UK’s leading retail sales, marketing, and distribution company, with a strong presence in publishing and home entertainment. Who We Work With We partner with iconic UK magazine publishers, representing titles like Radio Times, Good Housekeeping, TV Choice, Heat, Top Gear, Grazia, Vogue, Cosmopolitan, Empire, National Geographic, and many more. We also work with major film studios to manage DVD distribution in grocery retail: and run the book category for retailers such as Morrisons and Waitrose. We are currently expanding into additional categories such as music, collectables and other exciting products. At Gold Key Media we work closely with key venues such as four and five star hotels, airport lounges and world famous events internationally. What We Do We collaborate with UK and international retailers, wholesalers, and supply chain partners to deliver on our clients’ commercial goals with the vision to be the most valued Distribution and Retail solutions partner. Through Gold Key Media, we also manage premium brand placements across global events, travel hubs, and hospitality venues. Who We Are Jointly owned by Bauer Media and Immediate Media Company (Hubert Burda Media), Frontline Group offers career opportunities across a wide range of business areas. We’re passionate about developing talent and have a strong track record of helping our people grow and thrive. Our Culture Our teams are made up of trusted industry professionals. We celebrate diversity and ensure everyone feels welcomed, valued, and empowered to be their authentic selves. Our I ACT values—Impact, Ambition, Collaboration, and Trust—drive sustainable performance, business growth, continuous innovation, and a happy work environment. Curious what it’s like to work here? Hear directly from our people.Please also review our Privacy Policy.
DE&IBring ‘You’ to the interview Diversity and inclusion are at the heart of everything we do. We want to make sure that our selection processes are transparent and fair, providing a level playing field for anyone who wants to come and work with us. Therefore, if you require any reasonable adjustments to an interview process, please feel free to get in touch with the Hiring Manager who will be happy to discuss your needs in complete confidence.
BenefitsWe offer a comprehensive benefits package to support your wellbeing and lifestyle, including:28 days holiday plus bank holidays (pro rata)Contributory pension, including life assurance, and income protectionInformal hybrid working arrangements, combining in-office and remote/home working.Additional leave: 2 paid volunteering days per year and family-friendly policyWellbeing support, including our Employee Assistance ProgrammeOn-site gym and parking at Stuart House, PeterboroughReward Gateway scheme – Smart Spending AppSalary‑sacrifice options including private medical insurance, car scheme, and holiday purchase schemeLearning and development opportunitiesExecutive coaching and mentoring available to all colleagues
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