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Freshworks
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  • Partner Marketing Manager  

    Freshworks
    - London
    Apply Now
    Job DescriptionAbout the Role:We are looking for a Partner Marketing M... Read More
    Job Description

    About the Role:We are looking for a Partner Marketing Manager to drive joint go-to-market initiatives with our strategic partners. In this role, you will collaborate closely with alliances, sales, and global marketing teams to plan and execute campaigns that generate pipeline, increase brand visibility, and accelerate partner-influenced revenue.You will be the strategic lead for marketing programs across key partner types—resellers, system integrators, technology alliances, and cloud platforms. Key Responsibilities:Partner Strategy & Planning:Develop and execute integrated marketing plans with key partners aligned to revenue goals and business priorities
     Identify opportunities for co-branded campaigns, joint events, product launches, and content marketing
     Collaborate with partner managers to define KPIs and engagement goals
     Demand Generation & Campaign Execution:Build and manage joint campaigns: digital ads, email nurtures, webinars, solution briefs, and in-person events
     Track and optimize campaign performance to improve ROI
     Work with content, design, and digital teams to support execution
     Co-Marketing & MDF Management:Manage Market Development Funds (MDF): budgeting, partner enablement, approvals, and claims
     Provide partners with campaign-in-a-box materials and templates to simplify execution
     Track partner-sourced and influenced pipeline and report results
     Partner Enablement & Communications:Liaison with product marketing & enablement to promote / propagate enablement assets for partners: battle cards, case studies, decks, etc.
     Drive regular communication via newsletters, portals, and webinars
     Support onboarding of new partners with go-to-market playbooks
     Analytics & Reporting:Measure and report on partner marketing performance (pipeline, leads, ROI)
     Share insights and best practices across regions and internal stakeholders
    Qualifications

    8-10 years of experience in B2B marketing, preferably with experience in partner or channel marketing
     Strong knowledge of co-marketing models and working with resellers, ISVs, or alliances
     Proficient in using tools like Salesforce, HubSpot/Marketo, Google Analytics, and Excel
     Exceptional project management, communication, and cross-functional collaboration skills
     Experience managing MDF programs is a plus
     Comfortable working in a fast-paced, metrics-driven environment
     Bachelor’s degree in Marketing, Business, or a related field (MBA is a plus)

    Additional Information

    At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Senior Principal Solution Engineer  

    Freshworks
    - London
    Apply Now
    Company DescriptionOrganizations everywhere struggle under the crushin... Read More
    Company DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us.Job DescriptionWe are looking for a Senior Principal Solution Engineer to support the continued growth of our UKI business. You will play a critical role by being the technical expert that helps our UKI team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.Principal Solutions Engineers play a key role in thought leadership with prospects, asset creation based on domain expertise and knowledge of market trends, be the voice of the GTM teams into the product organization, represent Freshworks at industry conferences and events and in addition are “hands-on” to lead big deal conversations and help close large deals and act as a mentor to the regional solution engineering organization.As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals.You will have the opportunity to articulate our value proposition, technology solutions and offer thought leadership to both business and technical audiences. This role is ideal for someone with mid-market and enterprise software pre-sales experience in a SaaS or technology product organization and strong experience with ITSM/ITIL and cloud based infrastructure. You have a passion and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.Thought Leadership - Thinks about problems statements that other SEs are not thinking about and does deep thinking on these. This process may involve market trends research, experiential analysis, competitive learning, or consuming/analyzing analyst research.A strong voice for GTM teams when it comes to communicating with product teams. She/he has a keen eye for product gaps, bugs and enhancements and is able to communicate critical issues with product that get in the way of effective solutioningAbility to convert her/his ideas into institutional intellectual property and knowledge by creating assets based on her/his thought leadership, domain expertise and knowledge of market trends.Lean into and lead large deal conversations including engage with various mid-market and enterprise customer at mid to senior levelsMentor lead or senior solution engineers with technical strategies and approaches to solving customer problemsNurture long-term partnership value by becoming a trusted advisor to customers,Ability to work as part of a team and work closely with your extended teamsDrive the technical win by evangelizing, enabling and engaging with customersParticipate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshopsScope and ensure the success of proof-of-concepts (POCs)Collaborate with partners to develop joint solutionsLead and drive Organizational Change initiatives across the EMEA region to make the shift to an enterprise ready Solution Engineering organisationInstill and Promote the qualities and behaviours of a “big deal” making Solution Engineer across the EMEA Solution Engineering team through systematic enablement and through personal exampleWork cross functionally across the GTM organisation driving change whilst representing the EMEA Solution Engineering leader and the entire SE organizationBe responsible for driving business through new eco-system partner relationships. Build strategic relationships with technology leaders within those partner organizations that allow the GTM team to drive business throughProvide Solution Engineering overlay support on the most strategic deals, advising teams on messaging, strategy, contact mapping, and opportunity execution.QualificationsNative level written and oral communication skills in English are required. Having any other European languages additionally would be an added advantageMinimum 10 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environmentsExperience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is keyPossess excellent senior customer stakeholder (incl. CxOs) and internal communication skillsExperience working on complex sales cycles in Mid-Market and Enterprise business segmentsExcellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personalityHighly driven individual with an execution focus and a strong sense of urgencyA colleague who enjoys working in a high-energy team environmentAdditional InformationAt Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Lead Account Executive(Swedish speaking)  

    Freshworks
    - London
    Apply Now
    Job DescriptionAs a Lead Account Executive for Nordics, you will drive... Read More
    Job Description

    As a Lead Account Executive for Nordics, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers.What you will do:- Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory.
    - Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results.
    - Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
    - Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
    - Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose.
    Qualifications

    - Experience that counts: 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals.Business level Fluency in Swedish langauge is a must.
    - Strategic mindset: Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact.
    - Revenue focused: Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets.
    - Domain knowledge: Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI.
    - Strong collaborator: Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities.

    Additional Information

    At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Business Development Representative - Benelux  

    Freshworks
    - London
    Apply Now
    Company DescriptionOrganizations everywhere struggle under the crushin... Read More
    Company DescriptionOrganizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There's another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us.Job DescriptionWork from our London office as this is an onsite roleManage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneouslyDefine and execute on plans and meet and exceed your role-based goalsEngage with senior managers on our marketing, sales and operations teams to design and execute campaigns.Help to continuously improve our internal and external processesUse resources effectively, including marketing, pre-sales and sales executives to meet your objectivesBecome an advocate for our brand and an expert in customer service and CRMProvide regular reporting of pipeline status and conduct forecasting exercisesQualificationsBachelor or Master degree desirableIdeally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plusExperience with the Benelux Market Fast-learner driven to action, passionate about sales, customer service and CRM toolsEnthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaboratorAbility to thrive in a fast-paced globally-dispersed work environmentNative level written and oral communication skills in English & Dutch. Additional EU languages are a plus.Additional InformationAt Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Business Development Representative  

    Freshworks
    - London
    Apply Now
    Job DescriptionWork from our London office as this is an onsite roleMa... Read More
    Job Description

    Work from our London office as this is an onsite roleManage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneouslyDefine and execute on plans and meet and exceed your role-based goalsEngage with senior managers on our marketing, sales and operations teams to design and execute campaigns.Help to continuously improve our internal and external processesUse resources effectively, including marketing, pre-sales and sales executives to meet your objectivesBecome an advocate for our brand and an expert in customer service and CRMProvide regular reporting of pipeline status and conduct forecasting exercises
    Qualifications

    Bachelor or Master degree desirableideally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plusExperience with the UK Market Fast-learner driven to action, passionate about sales, customer service and CRM toolsEnthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaboratorAbility to thrive in a fast-paced globally-dispersed work environmentNative level written and oral communication skills in English. Additional EU languages are a plus.

    Additional Information

    At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Lead - Account Manager  

    Freshworks
    - London
    Apply Now
    Company DescriptionMany teams struggle with technology that slows them... Read More
    Company DescriptionMany teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.Job DescriptionAs a Lead - Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.What you’ll do:- Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
    - Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
    - Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
    - Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
    - Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.Qualifications- Experience that counts: 5 to 8 years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
    - Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
    - Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
    - Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
    - Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.Additional InformationAt Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Director - HR Business Partner (GTM)  

    Freshworks
    - London
    Apply Now
    Company DescriptionOrganisations everywhere struggle under the crushin... Read More
    Company DescriptionOrganisations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organisations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Job DescriptionWe are hiring a Director, HR Business Partner in London to support Field Sales / GTM leaders and people managers across Europe, APAC, and the US. This is a global, high-impact individual contributor role with additionally HR responsibility for Europe as a region.You’ll work closely with senior Field Sales and GTM leaders globally, coaching and advising them, driving people strategies, and leading change across a fast-scaling SaaS organisation. You will act as the HR lead for the London office, partner with TA, Total Rewards, HR Ops and COEs, deliver and localise global programs, and use people insights to influence decisions.The role requires strong HRBP experience supporting GTM teams, deep understanding of HR practices and frameworks across the UK and Europe, and the ability to operate effectively in a global matrix with teams in the US and India. You will play a key role in organisational change, scaling efforts, leadership coaching, and ensuring alignment of global HR initiatives.Why Join Us?A chance to make real impact in a fast-scaling, international environment. You’ll join an experienced HR team, support senior GTM leaders, and influence global programs in a high-growth SaaS business.QualificationsExperienceStrong HRBP experience supporting Field Sales and GTM teams in a global SaaS or tech environment is required.Deep understanding of HR practices, employment frameworks, and operating context in the UK and Europe is essential.Experience working across global environments, with familiarity in the US and APAC.Background in matrixed, high-growth, fast-paced organisations.Skills and CompetenciesStrong commercial judgment and strategic thinking.Solid understanding of GTM and sales structures, the customer lifecycle, and partnering with Revenue Operations and Finance.Ability to interpret and apply people data to drive action.Strong stakeholder management and consulting skills.Additional InformationBased in London; able to work from the office three days a week.Fluent in English; additional European languages an advantage.Willingness to travel occasionally to Europe, the US, and India.At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Senior Customer Success Manager  

    Freshworks
    - London
    Apply Now
    Company DescriptionMany teams struggle with technology that slows them... Read More
    Company DescriptionMany teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.Job DescriptionFreshworks is looking for an exceptional addition to our Customer Success team in London. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers.As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client's business and industry trends.Responsibilities:‘Own the customer’ as the primary point of contact, demonstrate value and drive Freshworks adoption to achieve business goalsWork closely with the Account Manager to develop Account Plans for your customers which will be the roadmap for account expansion Partner with the Account Manager to help ensure expansion opportunities are identified and closed successfullyWork closely with professional services, support and partners to deliver seamless 360-degree support to meet customer needsBe consultative and build in-depth relationships and a complete understanding of their business goals and objectivesBuild credibility, and relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophyBe passionate about the products, understand the outcomes the freshworks product and its features deliver to customer's goals; be able to quantify impact with a value assessment framework and ROI modelsProvide coaching and education to improve adoption of the Freshworks productIdentify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogsIntroduce and implement new products and features to your customers based on needs that you have uncovered in your conversationsCollaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong reference ability across your book of customersQualificationsPreferred Experience:At least 5+ years of Customer Success or related experience in a B2B environment working with mid-market and enterprise-level customers. Background as a Solution Engineer, Solution Architect or similar consultative role is a plus.Experience in presenting technology suite of products within an existing portfolio of accounts as well as consulting and translating customer business and technology needs into technology solutionsExperience in proactively growing customer relationships while being curious to understand client’s businessPrior experience in an environment where you managed a book of business in technology which included significant growth in net new opportunitiesExperience across verticals such as retail, financial services, travel, public sector, publishing etc is a plusExperience working closely with C-level / SVP-level executives at customers (CIO, CTO Preferred)Experience with executive business reviews and similar senior-level presentations with positive outcomesAt ease demonstrating product functionality; ability to provide a comprehensive overview of key business use casesExperience influencing change in a complex organisationEngaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professionalComfortable in a fast-paced, global teamAdditional InformationAt Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Read Less
    Apply Now

  • Lead - Account Executive  

    Freshworks
    - London
    Apply Now
    Company DescriptionOrganisations everywhere struggle under the crushin... Read More
    Company DescriptionOrganisations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.Job DescriptionIn this individual contributor role as an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the UKI region. You will develop new business opportunities and advocate multiple Freshworks product lines that focus on organisations (customers) with 500+ employees. As a brand ambassador you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer oriented.Working hand-in-hand with our marketing team and our business development representatives (BDRs), you will be responsible for the acquisition of new customers across multiple industries. The BDRs will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful.Your Role and Responsibilities:Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunitiesCultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accountsGenerate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain pointsCommunicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processesUse and administer available resources effectively, steering the business development and presales representatives to reach your individual sales goals.Provide regular reporting of pipeline and forecasting to the Sales ManagerTravel to customer locations and customer focused events regularlyEducate yourself to become an expert in SaaS products, CRM systems, and our product suiteQualificationsMinimum 5 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageousExpertise and experience in acquiring new customers Experience managing the sales cycle from business champion to C-levelDemonstrated consistent overachievement of sales goals in a large geographic territory selling a technical productHigh degree of customer orientation, negotiation of business terms in line-of-business, procurement teams and senior managementExperience managing and closing complex sales-cycles; being expert managing sales cycles with 60-90+ daysHighly motivated, with a driven personality and a positive attitude towards sales and CRM productsWilling to go the extra mile with a strong work ethic; self-directed and resourcefulProject credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical levelFluency in EnglishThis is a hybrid role with 3 days per week in the London (Farringdon) officeAdditional InformationThese are some benefits you can expect from us in return:Company funded Private Medical Insurance (PMI)Company funded Medical Cash PlanCompany funded Life Assurance, Income Protection & Critical Illness insurancesQualifying workplace pension scheme with company contribution of up to 6%Learning & Reading budget of up to £1,000 per yearFitness budget of up to £30 per monthCycle-to-work schemeEnhanced Maternity Leave25 days annual Paid-Time-Off (PTO)Company funded lunch for days in officeCompany Funded Employee Assistance Program (EAP) for both you and your familyLong Service AwardsDiscounted Tax Support ServicesAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Read Less
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