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Franklin Fitch
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  • 1st Line Desktop Support Salary: £24k – £28K Location: Edinburgh – Mo... Read More
    1st Line Desktop Support

    Salary: £24k – £28K
    Location: Edinburgh – Morrison Street. 5 days onsite.

    What you will be doing
    •An ambitious, sustainable and established law firm is seeking a 1st Line Onsite IT Service Desk Technician who would be to provide technical support to all users of the firms IT systems.
    • As the first point of call, you will be recording, monitoring, diagnosing, resolving and escalating any technical problems which arise.
    • You will also be involved in the IT installation and deployment service and provide instructions on how to use this technology effectively and effectively.

    Required skills
    • Windows Server Operating systems.
    • Office 365.
    • Active Dictionary.
    • Intune.
    • A high degree of technical competence.
    • Impeccable inter-personal and communication skills.
    • Exceptional customer service experience.
    • An IT qualification or previous IT experience.

    Preferred Skills
    • Qualifications or experience in ITIL Foundation, Azure Fundamentals, iManage and Aderant.

    Requirements
    • Candidates must be available for interviews between the 23rd - 27th of September and specifically on either the 30th September or 1st of October.
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  • The company Want to solve challenging problems in a cutting-edge techn... Read More
    The company

    Want to solve challenging problems in a cutting-edge technological environment?

    An elite global financial advisory and asset management firm is looking to hire a Data Engineer in its New York office.

    The firm values employee growth and development, and has an innovative culture which promotes collaboration and creativity.


    The role

    Your key duties will include:
    - Design and manage data pipelines and ensure data integrity and security
    - Automate data workflows, execute complex data transformations, and carry out advanced analytics
    - Ensure timely delivery of project deliverables through effective project management
    - Create insightful and interactive dashboards to assist business decision-makers
    - Collaborate with colleagues across the firm to understand data requirements and provide solutions that satisfy business needs with clarity and effectiveness
    - Keep up to date with industry trends and best practices, and proactively suggest improvements for internal data analytics processes and technologies


    What you will bring to the role:
    - Over five years’ experience in data analysis – prior use of PowerBI, Snowflake, and Alteryx is essential
    - Expertise in SQL and prior use of relational databases is required, Python experience is preferred but not essential
    - Confident communicating complex concepts to colleagues in technical and non-technical roles
    - A Bachelor’s degree in a related field (a Master’s degree is preferred but not essential)
    - Experience with the software development process and/or project management in the financial services and banking sector is preferred but not essential


    Location and hours:
    - Location: New York
    - Hours: full-time


    To apply:
    - Early applications are encouraged as the position may be filled before the closing date
    - Get in touch to find out more and submit an application Read Less
  • We are seeking a highly skilled and motivated Network Consultant with... Read More
    We are seeking a highly skilled and motivated Network Consultant with automation expertise to join our dynamic team. In this role, you will be responsible for designing, implementing, and managing network solutions for our clients while leveraging DevOps practices to streamline and automate network operations.

    Key Responsibilities:

    •Design, implement, and manage scalable and secure network solutions tailored to client requirements.
    • Collaborate with DevOps and IT teams to integrate network automation intexisting workflows.
    • Implement CI/CD pipelines for network device configurations and firmware updates.
    • Perform network assessments and audits to identify areas for improvement and optimization.
    • Configure and troubleshoot network devices such as routers, switches, firewalls, and load balancers.
    • Develop and maintain Ansible playbooks for network automation and configuration management.
    • Monitor network performance and ensure high availability and reliability.
    • Create and maintain comprehensive network documentation, including diagrams, configurations, and procedures.
    • Propose and implement improvements to enhance network performance, security, and automation.

    Qualifications:

    • Proven experience as a Network Engineer or Network Consultant.
    • Hands-on experience with network design, implementation, and troubleshooting.
    • Proficiency in network automation tools, particularly Ansible.
    • Familiarity with DevOps practices and tools such as Jenkins, Git, and Docker.
    • Strong knowledge of networking protocols and technologies (e.g., TCP/IP, BGP, OSPF, VLANs, VPNs).
    • Experience with cloud networking (AWS, Azure, GCP) is a plus.
    • Excellent problem-solving skills and attention to detail.
    • Strong communication and interpersonal skills.
    • Relevant certifications (e.g., CCNA, CCNP, DevOps certifications) are highly desirable.

    If you are a dedicated and skilled Network Consultant with a passion for network automation, we would love to hear from you. Please submit your resume below.

    Read Less
  • As a First Line Support Technician, you will be the first point of con... Read More
    As a First Line Support Technician, you will be the first point of contact for users seeking technical assistance. You will provide timely and effective support, troubleshoot basic technical issues, and ensure that users receive the highest level of service.

    Key Responsibilities:

    •Respond to client inquiries via phone, email, and chat, providing first-level technical support.
    • Diagnose and troubleshoot basic IT issues related to hardware, software, and network connectivity.
    • Escalate complex issues to second- and third-line support teams when necessary.
    • Document all client interactions, troubleshooting steps, and resolutions in the ticketing system.
    • Assist with user account management, including password resets and access requests.
    • Provide guidance and support to clients on the use of IT systems and applications.
    • Maintain up-to-date knowledge of company products and services to effectively assist clients.
    • Collaborate with team members to improve processes and enhance service delivery.

    Qualifications:

    • Previous experience in a technical support role is preferred.
    • Basic understanding of computer systems, networks, and software applications.
    • Strong problem-solving skills and the ability to diagnose and resolve technical issues.
    • Excellent communication skills, both verbal and written, with a customer-focused attitude.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Strong organizational skills and attention to detail.
    • Willingness to learn and adapt to new technologies and procedures.

    Apply today!
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  • Our client is a forward-thinking company within legal services, dedica... Read More
    Our client is a forward-thinking company within legal services, dedicated to providing a brilliant client service. They are dynamic and provide a collaborative work environment, where each team member's contribution is valued. We are currently seeking a dedicated and skilled IT Service Desk Engineer to join the growing IT Services team.

    Key Responsibilities:

    •Respond to and resolve IT service requests and incidents in a timely manner.
    • Provide first-line support for hardware, software, and network issues.
    • Diagnose and troubleshoot technical issues, including account setup and network configuration.
    • Install, configure, and maintain computer systems and applications.
    • Assist in the administration of IT systems and infrastructure.
    • Document and track all support activities using our service desk software.
    • Provide excellent customer service and ensure user satisfaction.
    • Collaborate with other IT team members to address complex issues.
    • Stay updated with the latest industry trends and technologies to provide effective solutions.

    Requirements:

    • Proven experience as an IT Service Desk Engineer or in a similar technical support role.
    • Proficient with Active Directory and Microsoft 365.
    • Strong knowledge of Windows operating systems.
    • Familiarity with network and server management.
    • Proficiency in using service desk software and remote support tools.
    • Excellent problem-solving and communication skills.
    • Ability to work independently and as part of a team.
    • Customer-focused with a proactive approach to resolving issues.
    • Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus.

    Apply today!
    Read Less
  • As a First Line IT Support Technician, you will be the first point of... Read More
    As a First Line IT Support Technician, you will be the first point of contact for users experiencing technical issues. You will provide efficient and effective support to ensure the smooth operation of IT systems. Your role will involve diagnosing and resolving technical problems, managing user accounts, and ensuring the overall satisfaction of users.

    Key Responsibilities:

    •Provide first-line technical support to clients via phone, email, and remote access.
    • Diagnose and resolve hardware and software issues, including Microsoft 365 and Active Directory.
    • Manage user accounts, permissions, and access rights using Active Directory.
    • Assist with the setup, configuration, and maintenance of IT equipment.
    • Document and track all support requests in the ticketing system.
    • Escalate unresolved issues to second-line support when necessary.
    • Maintain a high level of customer service and professionalism at all times.
    • Stay updated with the latest industry trends and technologies to provide effective support.

    Requirements:

    • Proven experience in a first-line IT support role.
    • Strong knowledge of Microsoft 365 and Active Directory.
    • Excellent troubleshooting and problem-solving skills.
    • Familiarity with Windows operating systems and common software applications.
    • Strong communication skills, both written and verbal.
    • Ability to work independently and as part of a team.
    • Customer-focused with a positive attitude and a willingness to learn.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

    If you are passionate about IT support and have the skills and experience, we are looking for, we would love to hear from you!
    Read Less

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