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• 

  HR Manager  

  Foundever

  [temporary]

  Posted: 14/01/2026

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  HR Manager HR Manager Req ID#: 407821 UK Wide, Work at Home, UK,... Read More

  HR Manager HR Manager Req ID#: 407821 UK Wide, Work at Home, UK, GB Job Description: About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Role Purpose The HR Manager will be responsible for the development and management of value-added human resources policies and programs, provide expert consultation and deliver services and solutions in an efficient and customer-focused manner. Responsible for ensuring that key strategic goals are met across the site with a key focus on setting up the recruitment process for advisers, Team Managers and Operational Managers, alongside our recruitment partners, ensuring we are making the best use of grants and overcoming the challenges that come with setting up a new site with a new team in a stand-alone position with support from the UK.  The HR Manager will also be responsible for managing absence, attrition and ER case management at a strategic level, as well as delivering employee engagement initiatives, influencing change, delivering global programs at site level and working closely with other functions and the regional HR teams.  As the HR Manager you will ensure that all HR operations are carried out smoothly and effectively. You will be responsible for developing HR strategies and providing sound advice to senior management on all related subjects.  This role is based in Newcastle and is Fixed Term contract for 1 yearPrimary Responsibilities Oversees site recruiting efforts and ensures induction and other retention and attendance related processes are being fully utilized to meet business needs. Oversees the associate relations activities and works with site leaders to coach site management in all areas of associate relations. Approves involuntary separations to ensure consistency and compliance to policy and legal requirements. Partners with global and regional HR teams in solutioning for optimum labour strategies. Implements and administers global and local HR tools and programs for consistency and efficiencies. Partners with Site Directors and senior leaders to support operational goals. Ensures compliance with company processes and programs, governing laws and regulations, and applicable unions, works councils and CBA requirements to maintain progressive and positive relationships; complies with all regulatory agencies as needed. Ensure appropriate documentation and records retention. Provides overall leadership, demonstrates company values, maintains utmost confidentiality, drives for continual improvement and accountability, supports a high-performance culture, and maintains current HR and industry knowledge. Manage set up, recruitment and grants available including employee lifecycle set up  Prioritising getting the right people to lead a new team Legal entity set up and legal responsibilities, challenges and risks  Ability to set the standards in an agile way to make things work  Manage absence and attrition at a strategic site level  Work with other function leads to drive stakeholder satisfaction  Provide commercial and strategic advice as appropriate  Work with stakeholders to build and deliver site level strategy  Implement Global programs at site level Experience Requirements 8 – 10 years of progressively responsible experience as a Human Resources Manager or Specialist with extensive experience demonstrating successful employee relations, learning and development, and problem and conflict resolution. Experience in managing exempt and non-exempt HR professionals preferably in multi-site and multi-state situations. Experience in demonstrating extensive knowledge and applications of current employment laws. Strong understanding of general labour policies and practices including discrimination, harassment, union avoidance or positive management of relationships with unions and works councils where appropriate. Prior experience in delivering labour related training and development programs and assessing results. Successful experience in behavioral interviewing and talent acquisition, assessment and development. Experience in leading positive change. Call centre industry experience preferred.  4-year college degree in human resources or business or equivalent experience and education.  Certifications and Licenses Professional Human Resources certification and continuing HR/Legal education (when applicable).  Skills Requirements Focus on Customer Service Excellent communication skills – facilitation and presentation Responsive, flexible and adaptable – sense of urgency Organisation and time management Problem solving and decision making Ability to think operationally and strategically to achieve business goals Strong knowledge of technology industry, call centre operations, workforce management and Foundever processes/procedures Ability to work under pressure and to tight deadlines 
  Job Segment: Call Center, HR Manager, Employee Relations, HR, Recruiting, Customer Service, Human Resources Read Less

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• 

  Customer Service Advisor 1  

  Foundever

  [permanent fulltime] - Coventry

  Posted: 14/01/2026

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  Customer Service Advisor 1 Customer Service Advisor 1 Req ID#: 407... Read More

  Customer Service Advisor 1 Customer Service Advisor 1 Req ID#: 407931 Coventry, Coventry, Earlsdon Park, GB Job Description: Your Future Starts Here – Build Your Career at Foundever Location: Coventry – CV1 3BH (On site role) Start Date: Monday 16th February 2026
  Pay: £12.65 P/H - £24,667.50 P/A
  Contract: Permanent - Full time, 37.5 hours per week
  Opening Hours: Fully Flexible between Monday – Friday 08:00 – 18:00
  Training: 2 weeks, Monday - Friday 09:00 - 17:30 (Paid)Go Further with Foundever Are you looking for a role where you can make a real difference, help people, and develop valuable skills? At Foundever, we create memorable experiences – not just for our customers, but for every single person who works with us. Our customer service roles offer stability, career growth, and the opportunity to be part of a team that values you. As a global leader in customer experience (CX), we work with some of the world’s biggest brands, handling 9 million customer interactions every day. Our 150,000+ team members across 45 countries are the heart of our success, driven by our values, award-winning culture, and commitment to personal growth.Why Join Foundever? At Foundever, we believe in investing in you. Whether you’re looking for a role that offers progression, a great team environment, or the chance to learn something new, we’ve got you covered. Be yourself at work – We celebrate diversity and individuality, making sure everyone feels they belong. Industry-leading career progression – 93% of our managers started in frontline roles. Regular coaching and support – Your success is our success. Lifestyle Benefits Programme – Thousands of discounts on shopping, travel, and more. Financial Wellbeing Support – Tools and resources to help you manage your money and plan for the future. What You’ll Do As a Customer Service Advisor, you’ll be the first point of contact for customers, handling inbound/outbound calls and emails in a fast-paced contact centre environment. You’ll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience. Deliver outstanding customer service by handling a variety of inbound queries. Listen actively to customers and identify their needs. Provide clear and effective solutions, ensuring first-time resolution where possible. Work as part of a supportive team, collaborating to achieve success. Use computer systems efficiently to log customer interactions and update information accurately. Manage multiple conversations confidently while maintaining professionalism and empathy. What We’re Looking For We’re looking for people who: Have strong communication skills (both verbal and written). Are great listeners who can understand customer needs. Enjoy solving problems and thinking on their feet. Can stay calm and patient, even in challenging situations. Are adaptable and open to feedback. Have a positive attitude and thrive in a team environment. Comfortable using computer systems to navigate and process information quickly. Ambitious? Great! We love seeing our team grow into leaders. Wellbeing at Foundever Your wellbeing is our priority, because we know that handling customer interactions, solving problems, and working towards targets can sometimes feel overwhelming. That’s why we have a strong focus on looking after you. Mental Health First Aiders – Trained colleagues available for confidential support when you need it. Wellbeing Champions – A dedicated team committed to ensuring you feel supported every day. Employee Assistance Programme (EAP) – Free, 24/7 access to professional advice and counselling. A workplace that truly values you – A global and national calendar of wellbeing activities designed to support your mental, emotional, and physical health. A culture of inclusion and belonging – We celebrate diversity and encourage you to bring your authentic self to work. At Foundever, we don’t just talk about wellbeing – we take action, ensuring you have the tools, resources, and support to feel your best both at work and beyond. Ready to Start? If you’re looking for a role where you can grow, be yourself, and make an impact, Foundever is the place for you. It’s really important you are able to commute to our site so please check the below address before applying:Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH Don’t just find a job – build a career with Foundever. Apply today and take the next step.
  Job Segment: Call Center, Customer Service Read Less

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• 

  French-Speaking Customer Service Representative  

  Foundever

  [permanent fulltime]

  Posted: 14/01/2026

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  French-Speaking Customer Service Representative French-Speaking Cus... Read More

  French-Speaking Customer Service Representative French-Speaking Customer Service Representative Req ID#: 407901 UK Wide, Work at Home, UK, GB Job Description: Key Details Basic Salary: £24,141.00 per annum, paid monthly Location: Home-based, UK (working from the UK only is permitted) Working Hours: Monday to Friday, 08:00 to 16:00 (no weekends!) Contract Duration: Permanent, full-time (37.5 hours per week) Training: 2.5 weeks (fully paid) We are currently recruiting for a French speaking Customer Service Representative to join our client’s customer success team, to make sure customers get the most out of their products! We believe that customer success is our success. We’re seeking individuals with a customer-centric attitude who can help deliver that success. In this role, you’ll be responsible for building and maintaining post-sales relationships with our client’s wide range of customers. You will serve as a trusted advisor ensuring the success of our custom database-app deployment. What will I be doing? Become the subject matter expert to ensure successful customer onboarding after completing the 4 weeks training - 2 weeks of product training and 2 weeks of App academy training. Identify customer needs and guide their journey by connecting them to their online Database. Direct customers to the right platform to solve their problems. End-to-end account ownership including escalation and resolution of customer needs. Develop long-lasting business relationships with new customers. Be part of an effective feedback loop to the company on customer concerns. Ability to quickly create written summaries of customer interactions. Undertake discovery and education activities to identify expansion. Identify process and product improvements. Deliver and exceed on all performance targets. Liaising with end users in English and French (written and spoken). What skills and experience will I need to succeed? Qualification or equivalent in an IT or IT related technical subject. Technical certifications/accreditations and/or proof of previous training are a plus. Fluency in spoken and written English and French. Experience in account management. Working knowledge of Windows, Mac, networking and web technologies. Good case management and administrative skills. Experience with Database software, SalesForce and Microsoft Office would be advantageous. Technical and Support experience is essential Who is Foundever®? Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Why join Foundever®? At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU! Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow. How to apply: Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us: Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have! Online Assessment: Complete our quick and simple online assessment, designed to test your French skills, problem-solving abilities and how you may approach some real-world customer scenarios. Interview: Attend a competency-based interview with our Hiring Team via video call. Apply Now! We look forward to reviewing your application. Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed. [ever] creative. [ever] committed. [ever] connected. foundever.com | Create connection. Value conversation.
  Job Segment: Customer Service Representative, Database, Call Center, Testing, Customer Service, Technology Read Less

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• 

  HR Business Partner  

  Foundever

  [temporary]

  Posted: 14/01/2026

  Apply Now

  HR Business Partner HR Business Partner Req ID#: 407820 UK Wide,... Read More

  HR Business Partner HR Business Partner Req ID#: 407820 UK Wide, Work at Home, UK, GB Job Description: About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.About the Role As a Foundever HR Business Partner you will support the UK Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company’s business objectives. This role is based in Newcastle and Fixed Term contract for 1 yearPrimary Responsibilities • Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites. • Act as the first point of contact for line managers on all HR related issues, in particular: Absence Management Performance Management  Capability  Discipline and Grievance  Non-agent Recruitment and Selection Employment Law Employee Relations Human Resource Policies and Procedures • Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues. • Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures. • Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations. • Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development. • Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently. • Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.  • Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary. • Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals. • Support and deliver HR related projects. • Support EverConnect initiatives at a local and regional level. • Take personal responsibility to understand and comply with all company and client security requirements and policies.Experience Requirements Prior experience in HR or relevant degree. Experience in supporting changes of business process. Skills Requirements Excellent knowledge of current employment legislation Excellent communication, interpersonal, facilitation and influencing skills Ability to work with employees at all levels Ability to support change initiatives, with a good understanding of the principles of change management Strong skills in problem-solving, conflict resolution, motivation and negotiation Assertive with a can-do attitude Attention to detail and ability to work within a fast-paced, highly energetic environment Able to make positive contributions towards business improvement and teamwork. Highly computer literate
  Job Segment: Employee Relations, HR, Change Management, Performance Management, Human Resources, Management Read Less

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