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Fortnum Mason
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  • Join the Fortnum & Mason Buying Team! Why Work For Us:  Competitive s... Read More
    Join the Fortnum & Mason Buying Team! Why Work For Us:  Competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum’s ingredients A range of opportunities to develop and grow personally and professionally Excellent pension scheme About The Role: The role is to work with the department’s Buying team to deliver great ranges on time, supported by perfect product data. You will support with the maintenance, selection and launch of both core and seasonal product ranges. You will work closely with key interfaces, vendors and external partners to build and maintain positive relationships – maintaining standards, managing data and meeting deadlines. Reports to: Christmas, Home Entertaining & Stationery Assistant Buyer Direct Reports:  n/a Key interfaces: Merchandising, Retail, Warehouse, Marketing, Online What You'll Do: Product data expert- including product set up and maintaining product data   Collating trade reports where appropriate Working closely with the web team on range planning, shoots and maintaining range plan Managing the supplier training & activation calendar. Creating training packs and support in hosting training sessions  Support Buyer with NPD critical path Coordinating with marketing on key events Day to day sample and new product management with suppliers. General department Admin Cross functional working with all other areas of the business Co-ordinating and implementing shop floor product layouts Handling accounts queries within compliance and finance   Manage the QC process with the technical department Manage the Trace to Source initiative What We Are Looking For: We expect the successful candidate to have the following skills and experience:  To have an awareness of our business, and our competitors, as well as a passion for all things ‘Christmas, Home Entertaining and stationery’ is an absolute must. To be able to demonstrate a strong commercial awareness, and be numerate To be able to have a creative eye, and identify new and seasonal trends in collaboration with the team. To be able to learn quickly, and adapt to changing priorities To be comfortable working with different systems and juggling multiple tasks To have an ability to work under pressure, prioritise, and manage own workload to meet deadlines and manage expectations. To be able to quickly establish and maintain positive internal and external stakeholder relationships. To be self-motivated, and have a proactive attitude to work and an aptitude to learn Articulate Punctual Experienced with excel, word and outlook Previous retail and office experience would be ideal  We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Floor Manager - Tea & Coffee  

    - London
    Join the Fortnum & Mason Tea & Coffee Team! We are now looking for an... Read More
    Join the Fortnum & Mason Tea & Coffee Team! We are now looking for an experienced and exceptional Floor Manager to lead our ever iconic and busy tea & coffee department. Step into a world of refined flavour and timeless tradition at Fortnum & Mason’s Tea & Coffee Department. With over 300 years of expertise, this iconic London destination offers an extraordinary selection of premium teas and coffees sourced from the finest estates around the globe. Our Floor Manager will be fully responsible for the tight-knit tea & coffee team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently
      Why Work For Us: Discretionary annual bonus (up to 5% of salary)* Up to 40% store and restaurant discounts* Subsidised staff restaurant using Fortnum’s ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off* Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years *Subject to terms and conditions of employment    What You'll Do: Delivering exceptional service through driving sales, leading and inspiring the tea & coffee team and assisting clientele on the shopfloor Develop strong relationships with internal and external stakeholders   What We're Looking For: Experience in a fast paced environment in a similar role in a tea & coffee management setting Proven experience in managing a team against performance indicators A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Make Christmas Happen Behind the Scenes at Fortnum & Mason – Night Shi... Read More
    Make Christmas Happen Behind the Scenes at Fortnum & Mason – Night Shift                                                                                                                                                                                                                    Become a Warehouse Operative this festive season    Having delivered the spirit of Christmas 317 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.   What You’ll Do  Replenish and transport luxury products around the business with precision and care  Support the smooth running of our warehouse operations during peak season  Work as part of a close-knit team in a fast-paced, festive environment  What We’re Looking For Exceptional attention to detail Strong communication and computing skills Ability to work as part of a team Willingness to work in a fast-paced environment The capability to complete paperwork and count stock items Confident, Professional and friendly   Important Information Our Warehouse Operatives should be fully flexible to work in our busy Goods in and Replenishment departments, working 5 nights out of 7, on a 40 hour per week contract. We have two shifts; 9pm – 6am or 10pm – 7pm. Our roles vary, starting from November to the 24th of December.   If you would like to be part of the Fortnum’s Family that makes the magic of Christmas, come to life, please apply today!   We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.   Read Less
  • Kitchen Porter  

    - London
    Join the Fortnum & Mason Team!    Are you passionate about delivering... Read More
    Join the Fortnum & Mason Team!    Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!    Fortnum & Mason are looking for an exceptional Kitchen Porter to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of The Diamond Jubilees Tea Salon. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.       Why Work For Us:  Competitive hourly rate + paid overtime  Discretionary annual bonus (up to 5% of salary)  Up to 40% store and restaurant discounts  Subsidised staff restaurant using Fortnum’s ingredients  28 days holiday + a day off for your birthday and 5 extra wellbeing days off  Matched pension scheme and career development opportunities  Annual staff party and incredible gifts after 5 years    What You'll Do:   Assisting the chefs with their day to day duties  Demonstrate a level of planning, organising, and time management to carry out all your duties  Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE)  Maintain a safe, hygienic and secure working environment  Maintain food safety when storing, holding, preparing, cooking and serving food  Help with the preparation of any dishes that are required  Work effectively as part of the kitchen team    What We're Looking For:  Have the ability to juggle different tasks, from keeping the kitchen spotless and pot washing to helping chefs with meticulous prep work.  Support the smooth running of the kitchen.  Prior experience as a Kitchen Porter would be beneficial but not essential  We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.   In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Bartender  

    - London
    Royal Exchange – Bartender   Our Royal Exchange satellite bar & restau... Read More
    Royal Exchange – Bartender   Our Royal Exchange satellite bar & restaurant is located in the heart of Bank. This bustling London location is within walking distance to plenty of bus stops, as well as Bank station. There is plenty to do and explore in this area and just a hop, skip and a jump to the London CBD. Bartender – Royal Exchange   Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.   We are currently looking for an experienced Bartender at Royal Exchange Restaurant and Bar. This is an exciting position for a Bartender looking to develop their knowledge in the finest beverages that we offer.   Key Accountabilities:   Work alongside the team to ensure the smooth running of the Bar service Ongoing and up to date knowledge of the Wine Cellar, Cocktail menu and all other specialist beverages that the Bar offers Continuous improvement and development of knowledge of all wines, spirits cocktails and beverages served along with any recommended pairings Constantly looking for areas where we can deliver more Commit to deliver exceptional customer service at all times Ensure that all Bar areas are kept clean, tidy , well stocked and always ready for service Create and deliver an extraordinary customer experience, meeting all targets set Demonstrate thorough product knowledge of wines, spirits and all beverages served   We expect the successful candidate to have the following skills and experience:   Demonstrate an authentic and passionate understanding of brand, menus and restaurant service Continuous improvement and development of knowledge of all wines, spirits cocktails and beverages served along with any recommended pairings Create and deliver an extraordinary customer experience, meeting all targets set Ability to multitask, prioritize and manage time effectively Solid interpersonal and communication skills Ability to think quickly and rationally to ever-changing situations Consistently lead by example   We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.   In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Seasonal Sales Associate - The Royal Exchange - Christmas  

    - London
    Join the Magic of Christmas at Fortnum & Mason – The Royal Exchange Be... Read More
    Join the Magic of Christmas at Fortnum & Mason – The Royal Exchange Become a Sales Associate this festive season    Having delivered the spirit of Christmas 318 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.   What You’ll Do Deliver exceptional service with charm, warmth, and a touch of Fortnum’s flair Share your passion for fine food, luxury gifts, and festive traditions Create unforgettable moments for every customer, every day   What We’re Looking For  Enthusiastic individuals with a love for Christmas and customer service A flair for storytelling and a keen eye for detail Team players who thrive in a fast-paced, festive environment   Important Information Our Christmas Sales Associates should be fully flexible to work Monday to Saturday only, on a 40 hour per week contract. Start dates will range from October to December with all roles ending on Christmas eve and the potential of going on to a permanent role. No extensive holidays can be considered during seasonal contracts due to business needs.   To be considered for a role, your application will be reviewed and based on this, you will be invited to a group experience day which will include a presentation about Fortnum’s, a group activity and a 1-1 interview.   If you would like to be part of the Fortnum’s Family that makes the magic of Christmas, come to life, please apply today! We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Restaurant Manager  

    - London
    Join the Fortnum & Mason Team!  Are you passionate about delivering gr... Read More
    Join the Fortnum & Mason Team!  Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!  Fortnum & Mason are looking for an exceptional Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.     Why Work For Us:  Competitive hourly rate + paid overtime  Discretionary annual bonus (up to 5% of salary)  Up to 40% store and restaurant discounts  Subsidised staff restaurant using Fortnum’s ingredients  28 days holiday + a day off for your birthday and 5 extra wellbeing days off  Matched pension scheme and career development opportunities  Annual staff party and incredible gifts after 5 years   What You'll Do:   Responsible for supporting the General Manager in the management of the entire restaurant's operations.  Oversee & Manage all areas of the restaurant  People Management  Interviewing & Hiring Employees  Development & Performance Management  (SOP) Standard of Procedures and Service Level  Compliance of Training Matrix  Ensure Positive Guest Service in all Areas  Supporting Financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time  Oversee Stock Take & Stock Control  Tracking Holidays & Days off requests  Monitoring Agency Spent & Tracker  Food Safety and Planning   What We're Looking For:  Cooperation and teamworking skills  The ability to lead and motivate a team of staff  The ability to cope under pressure in a fast-paced environment  Good business awareness for achieving successful performance  Strong written and oral communication skills for managing business administration and personnel matters  Strong planning and organisational skills to run a streamlined operation  The ability to work independently and make decisions confidently  Problem-solving ability, to resolve issues as they arise    We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.  In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Sales Associate - Heathrow T5 - 20 Hrs  

    - Hounslow
    Join the Fortnum & Mason Heathrow – T5 Team! Begin your journey with a... Read More
    Join the Fortnum & Mason Heathrow – T5 Team! Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal 5. Whether you're seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum’s favourites – all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum’s unmistakable style. Travel well, the Fortnum’s way.    Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Heathrow – T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI’s are reached through both individual excellence and teamwork.   All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.   Why Work For Us: Competitive hourly rate + paid overtime* Discretionary annual bonus (up to 5% of salary)* Up to 40% store and restaurant discounts* Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off* Matched pension scheme and career development opportunities Annual staff party *subject to terms and conditions   What You'll Do: Work on the tills to create an exceptional lasting impression Build relationships with customers on the shop floor through story telling Help with stock rotation   What We're Looking For: Experience in a fast paced environment in a similar role  Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills   This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.  We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less

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