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Fortnum Mason
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  • D365 Developer (Entry Level)  

    - London
    Join the Fortnum & Mason Team! Why Work For Us:  Competitive salary A... Read More
    Join the Fortnum & Mason Team! Why Work For Us:  Competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum’s ingredients A range of opportunities to develop and grow personally and professionally Excellent pension scheme About The Role: Job Title: D365 FO Associate Developer Reports to: Senior D365 FO Developer Key Relationships: Dev Team, Transformation Team, Retail, B&M, PM Team, BA’s, BSA’s, Stores, Suppliers Location: Piccadilly/ Hybrid The Associate D365FO Developer will be responsible for working closely with other members of the Development team to ensure requests for development work on D365 are completed to a high standard and within timescales. This includes coding, unit testing, building applications, and creating, modifying and troubleshooting existing applications. They will also work closely with other stakeholders within the business such as Business Analysts, Business Systems Analysts, Digital Transformation Managers and key colleagues in various divisions within F&M before, during and after the developments are undertaken   They must have a good level of systemic expertise within the D365 application itself, as well as knowledge around the Power Platform and overall MS Stack  As important is the right attitude, ability to work within a fast paced and demanding Retail and IT Environment, ability to learn and continue to develop and enhance their skill set and the willingness to move forward within the organisation  What You'll Do: Translate business needs to technical specifications Design, build and deploy applicable solutions Conduct unit testing and troubleshooting Evaluate and improve existing developments Develop and update technical documentation Create and update tickets and associated administration Ability to work on multiple projects and requests Implement data quality checks and ensure adherence to data governance policies Creation and maintenance of relevant documentation What We Are Looking For: A minimum of 2 years demonstrable experience within D365 Development Demonstratable experience within LCS and ADO Demonstratable experience within the MS D365FO application Demonstratable experience coding within the X++ Language Experience within MS Visual Studio, Azure Portal and Power Platform Experience of customisation, configuration and development of the D365 application Ability to develop required solutions according to functional specifications Ability to work within an IT and Transformation technical framework Ability to keep up to date with the latest functionality related to the D365FO application Some experience of D365FO cloud principles Proven ability of working with a diverse group of stakeholders across many business disciplines Ability to work independently but seek guidance whenever required  Desirable BSc/BA in Computer Science, Engineering or relevant field Retail industry experience  Competencies, Behaviours and Skills Must be happy to work in a fast-paced environment Must be able to manage workload independently Ability to work across divisions within the company as required Ability to work as a team player and put provision of customer and company value as a defining principal To work from defined principles and processes Ability to be proactive in approach to exploration of issues, solving problems and learning new skills Ability to ensure a positive and can-do attitude We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Retail Hosts - Queue Management  

    - london
    Join the Fortnum & Mason Guest Experience Team! We are now looking fo... Read More
    Join the Fortnum & Mason Guest Experience Team! We are now looking for Queue Management Retail Hosts to join our Guest Experience team this Christmas season Our Retail Hosts are an iconic symbol of the company’s heritage and embody our long standing legacy of joy giving things. You will take part in all things guest experience and queue management in the store. Contracts are 40 hours a week, running from as soon as w/c 24/11/25 to 21/12/25 and 24/12/25 - ideally you will be fully flexible with no holiday booked. What We're Looking For: Experience in a fast paced environment in a similar role in guest experience A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills
    This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Retail Hosts - Queue Management  

    - slough
    Join the Fortnum & Mason Guest Experience Team! We are now looking fo... Read More
    Join the Fortnum & Mason Guest Experience Team! We are now looking for Queue Management Retail Hosts to join our Guest Experience team this Christmas season Our Retail Hosts are an iconic symbol of the company’s heritage and embody our long standing legacy of joy giving things. You will take part in all things guest experience and queue management in the store. Contracts are 40 hours a week, running from as soon as w/c 24/11/25 to 21/12/25 and 24/12/25 - ideally you will be fully flexible with no holiday booked. What We're Looking For: Experience in a fast paced environment in a similar role in guest experience A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills
    This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Assistant Restaurant Manager  

    - London
    Join the Fortnum & Mason Team!   Are you passionate about delivering g... Read More
    Join the Fortnum & Mason Team!   Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!    Fortnum & Mason are looking for an exceptional Assistant Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly at our Dimond Jubilee Tea Salon Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.   Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum’s ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Leading the restaurant and ensuring it meets and exceeds F&M standards and targets Coach and develop your managers to ensure efficiency, leading by example Update your management team on business performance, new initiatives and other pertinent issues Tour the restaurant regularly Chair regular meetings with managers Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department Cooperating with the General Manager, and assisting with anything from project planning to staff management. Nurturing positive working relationships with staff. Addressing any issues in a timely fashion. What We're Looking For: Experience within Afternoon Tea and Private Dining, Excellent interpersonal skills for diplomatically handling staff and customers Cooperation and team working skills The ability to lead and motivate a team of staff The ability to cope under pressure in a fast-paced environment Good business awareness for achieving successful performance Strong written and oral communication skills for managing business administration and personnel matters Strong planning and organisational skills to run a streamlined operation The ability to work independently and make decisions confidently Problem-solving ability, to resolve issues as they arise We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation We respect and embrace each other’s differences, to create a truly inclusive environment.   In the last year alone, our people have been recognized  and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards Read Less
  • Christmas Seasonal Sales Associate - The Royal Exchange - 40 Hrs  

    - London
    Join the Magic of Christmas at Fortnum & Mason – The Royal Exchange Be... Read More
    Join the Magic of Christmas at Fortnum & Mason – The Royal Exchange Become a Sales Associate this festive season   Having delivered the spirit of Christmas 318 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.   What You’ll Do Deliver exceptional service with charm, warmth, and a touch of Fortnum’s flair Share your passion for fine food, luxury gifts, and festive traditions Create unforgettable moments for every customer, every day   What We’re Looking For Enthusiastic individuals with a love for Christmas and customer service A flair for storytelling and a keen eye for detail Team players who thrive in a fast-paced, festive environment   Important Information Our Christmas Sales Associates should be fully flexible to work Monday to Saturday only, on a 40 hour per week contract. Start dates will be 1/12/25 with all roles ending on Christmas eve and the potential of going on to a permanent role. No extensive holidays can be considered during seasonal contracts due to business needs.   To be considered for a role, your application will be reviewed and based on this, you will be invited to a group experience day which will include a presentation about Fortnum’s, a group activity and a 1-1 interview.   If you would like to be part of the Fortnum’s Family that makes the magic of Christmas, come to life, please apply today! We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Head Waiter/Waitress  

    - London
    Fortnum & Mason are looking for an exceptional Head Waiter/Waitress to... Read More
    Fortnum & Mason are looking for an exceptional Head Waiter/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our Food and Drink Studio. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.       Why Work For Us:  Competitive hourly rate + paid overtime  Discretionary annual bonus (up to 5% of salary)  Up to 40% store and restaurant discounts  Subsidised staff restaurant using Fortnum’s ingredients  28 days holiday + a day off for your birthday and 5 extra wellbeing days off  Matched pension scheme and career development opportunities  Annual staff party and incredible gifts after 5 years    What You'll Do:    Act as an ambassador for the brand, being a welcoming first point of contact for customers, clients and guests on the 3rd floor  Keep a close eye on the look & feel of the space, ensuring that is represents us in the best and most engaging way  Oversee the day-to-day upkeep of the space, ensuring storage spaces are tidy and equipment is ready for service.   Oversee the operational delivery of events, delivering service to an exceptionally high standard  Act as a host, welcoming guests to the space, speaking about the Studio or interviewing talent or chefs, where required  Suggest ways in which we can elevate experiences  Possess a strong understanding of the Fortnum & Mason brand and its history, and speak passionately about them to our customers and guests   Support the Food & Drink Studio Event and Operations Managers with developing Standard Operating Procedures (SOPs) for all event types  Attend weekly team meetings and retail briefing meeting where required  Act as first initial point of contact for issues regarding customer complaints & updating the complaint/feedback tracker accordingly, escalating to the Food & Drink Studio Events Managers for support where needed  What We're Looking For:   Create and deliver an extraordinary customer experience, with impeccable hospitality service  Demonstrate a good understanding, passion & knowledge of Fortnum’s brand values, products and services  Sound knowledge of the experiences we offer, including upcoming programme of events & private packages – enabling you to confidently talk and engage with customers  Ensure impeccable presentation in all working areas and personal presentation.  Respond effectively to customer complaints & ensure follow up action is taken to prevent reoccurrence  We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.   In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Host/Hostess - Diamond Jubilee Tea Salon  

    - London
    Located in the heart of Piccadilly in our beautiful flagship store. Th... Read More
    Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.   Host/Hostess – Diamond Jubilee Tea Salon   Epitomising the sophistication of Afternoon and High Tea in all its splendour, our Diamond Jubilee Tea Salon serves an extraordinary selection of teas, our famous fluffy scones and delicious sandwiches 7 days a week for all those special occasions. The Queen opened the Tea Salon in 2012 in honour of her Diamond Jubilee. The Tea Salon also specialises in private dining hosting an array of events from charity balls to private birthday parties.   We are currently looking for a Host/Hostess for our Diamond Jubilee Tea Salon. This is a pivotal role within the front of house team ensuring we leave a lasting impression on our valued customers.   Key Accountabilities:   Maintain a high customer focus and convey this attitude to all team members Ensure that all standards of service are met First impression of restaurant and last warming goodbye, creating positive and fun experience for customers. Reservation bookkeeper, ensuring organized and accurate records of customers. Strive for customer satisfaction by meeting all personal and special requests of guests.   We expect the successful candidate to have the following skills and experience:   Experience as a successful Host/Hostess within Afternoon Tea or high-end restaurant. Excellent Microsoft office skills Excellent communication skills Passionate about customer service and hospitality industry Be really resilient and be able to manage up Excellent diary management An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times   We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.   In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Read Less
  • Make Christmas Happen Behind the Scenes at Fortnum & Mason           ... Read More
    Make Christmas Happen Behind the Scenes at Fortnum & Mason                                                                                                                                                                                                                                            Become a Warehouse Replenishment Operative this festive season   Having delivered the spirit of Christmas 318 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.   What You’ll Do Replenish and transport luxury products around the business with precision and care Support the smooth running of our warehouse operations during peak season Work as part of a close-knit team in a fast-paced, festive environment   What We’re Looking For Exceptional attention to detail Strong communication and computing skills Ability to work as part of a team Willingness to work in a fast-paced environment The capability to complete paperwork and count stock items Confident, Professional and friendly   Important Information Our Warehouse Operatives should be fully flexible to work in our busy Goods in and Warehouse departments, working 5 days out of 7, on a 40 hour per week contract. Our roles vary, starting from September to the 24th of December.   If you would like to be part of the Fortnum’s Family that makes the magic of Christmas, come to life, please apply today!   We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.   Read Less
  • Make Christmas Happen Behind the Scenes at Fortnum & Mason – Night Shi... Read More
    Make Christmas Happen Behind the Scenes at Fortnum & Mason – Night Shift                                                                                                                                                                                                                    Become a Warehouse Operative this festive season    Having delivered the spirit of Christmas 317 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.   What You’ll Do  Replenish and transport luxury products around the business with precision and care  Support the smooth running of our warehouse operations during peak season  Work as part of a close-knit team in a fast-paced, festive environment  What We’re Looking For Exceptional attention to detail Strong communication and computing skills Ability to work as part of a team Willingness to work in a fast-paced environment The capability to complete paperwork and count stock items Confident, Professional and friendly   Important Information Our Warehouse Operatives should be fully flexible to work in our busy Goods in and Replenishment departments, working 5 nights out of 7, on a 40 hour per week contract. We have two shifts; 9pm – 6am or 10pm – 7pm. Our roles vary, starting from November to the 24th of December.   If you would like to be part of the Fortnum’s Family that makes the magic of Christmas, come to life, please apply today!   We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.   Read Less
  • Junior Sous Chef, Pastry  

    - London
    join the Fortnum & Mason Team!    Are you passionate about Pastry eage... Read More
    join the Fortnum & Mason Team!    Are you passionate about Pastry eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Demi Chef de Partie to join our unique team at our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.   Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum’s ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years   What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP’S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chef We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards Read Less

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