Job Description - Field Care Supervisor
Field Care Supervisor – Job Description
Values Based Job Description and Person Specification Job Title:
Field Care Supervisor Reports to:
Deputy Manager Job Overview: (Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)
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To maintain skills at a current level, and undertake such training and development as may from time-to-time be required to maintain practices as up-to-date
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To provide leadership to the care staff within Focus Care Link
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To provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, relevant regulations under the direction of the Manager
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To supervise the care services within Focus Care Link in accordance with agreed standards
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To carry out Service User needs assessments, care/support plans and risk assessments Attending Service User’s first call to introduce the Care/Support Worker to the Service User.
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To organise and attend Service User reviews, including reviewing and updating of needs assessment, care/support plan and risk assessment documents.
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To assist Care Coordinators to allocate unassigned calls as appropriate. (1)
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To allocate all unassigned calls during on-call hours and, where visits can’t be assigned, undertake the visit personally. (2)
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To ensure that all changes to care schedules are reported, without delay, to the Care-Coordinator. (3)
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Undertake on-call duties as directed and record/report all on-call activity to the office if necessary. (4)
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Undertake field based training to ensure Care/Support Workers are working within their competency level.
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To ensure all reporting and recording documents are kept up-to-date.
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To liaise closely with colleagues and other care professionals. To assess Care/Support Workers. To actively provide care as and when required. Location:
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Focus Care Link, but you may be required to work from other locations at the discretion of the company and with appropriate notice. Working Hours:
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5 days over a 7-day period, as agreed with the manager.
Responsibilities and Duties of the Job Role Specific Duties:
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Ensure Service Users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing
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To ensure that all staff contribute to the efficient running of the service and supervise staff
Job Description - Field Care Supervisor
Field Care Supervisor – Job Description .docx Version No: 3.1 Creation Date: Jan 17 Jan 26
Document Reference: HR87 Document Owner: SN & QCS Last Revision Date: Jan 25 Page 2 of 5
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Be responsible for promoting and safeguarding the welfare of those individuals they support Working with Others:
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Develop effective working relationships with other employees within Focus Care Link
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Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for Service Users
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Develop effective working relationships with the Manager of Focus Care Link.
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Support an open, positive and inclusive management culture.
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Participate in the development of Focus Care Link’s policies.
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Participate in the evaluation of Focus Care Link against agreed organisational goals, as well as business and quality objectives.
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Work to establish effective employer-employee relationships.
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Minimise legal risks.
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Participate in the maintenance of Focus Care Link’s management information systems.
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Assist in the formulation and implementation of care policies and procedures.
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Work in a cost-effective manner.
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Be involved in the implementation and maintenance of Focus Care Link’s quality assurance programme.
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Assist in the design and administration of an evaluation of the care standards and care service provision.
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Systematically solve day-to-day problematical issues which arise.
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Cooperate with the implementation, evaluation, orientation and induction of all new employees.
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Assist individual staff members to develop in their roles and levels of compliance with agreed standards.
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Support the implementation of Focus Care Link’s policies and procedures.
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Support the effective resolution of team conflicts.
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Support a work atmosphere which promotes a high quality of work life.
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Support and maintain a culture of performance and excellence. Leading by Example:
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Seek opportunities for personal and professional growth
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Encourage innovative methods for the delivery of care.
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Encourage health promotion within care strategies.
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Seek opportunities for personal and professional growth.
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Promote a positive image for services provided and employment within Focus Care Link. Personal Responsibilities:
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Attend statutory training and any other training as directed by the management
Person Specification
Job Description - Field Care Supervisor
Field Care Supervisor – Job Description .docx Version No: 3.1 Creation Date: Jan 17 Jan 26
Document Reference: HR87 Document Owner: SN & QCS Last Revision Date: Jan 25 Page 3 of 5
Essential Desirable
Good English - Written and verbal
Yes
RQF Diploma level 3 Health and Social Care
Yes
Supervisory or management qualification
Yes
Essential Desirable
Proficient Written Skills
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Maintain all Care Plans/care records in accordance with Focus Care
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Link policy and audit care records following company policy to ensure compliance
Yes
Leadership Skills
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Ability to induct and orientate new employees to the job role and service Organise and plan supervision and appraisals for care staff
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Provide and oversee staff providing people with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom Dispense medication following Focus Care Link policies and procedures
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Communicate any problems, concerns or changes to Service Users’ family members as needed
Yes
Communication Skills
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Senior Carers need to build rapport with Service Users by establishing personal connections and showing interest in their lives
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The post-holder should recognise the importance of effective communication within the multi-disciplinary team, with Service Users and their families/friends, whilst recognising people’s needs for alternative methods of communication and respond accordingly
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To greet visitors and show prospective Service Users and families the facilities as required
Yes
Problem-Solving Skills
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Senior Carers need to be able to adapt and address situations quickly.
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Plan, develop, implement and assess approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection
Yes
Specific Requirement for Previous Experience Essential Desirable
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Previous experience of working in similar environment
Yes
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Previous experience of working in similar supervisory role
Yes
Job Description - Field Care Supervisor
Field Care Supervisor – Job Description .docx Version No: 3.1 Creation Date: Jan 17 Jan 26
Document Reference: HR87 Document Owner: SN & QCS Last Revision Date: Jan 25 Page 4 of 5
Specific Requirement for Previous Experience Essential Desirable
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Experience of working with Service Users, in particular, those that may have additional support needs
Yes
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Knowledge of rota planning ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave
Yes
Value-Based Personal Qualities Area Specific Requirement Working Together
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Involve Service Users, family, external agencies & colleagues Speak up when things go wrong Respect and Dignity
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Understand person-centred care and can demonstrate treating people as individuals and respecting choices
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Promoting independence and encouraging appropriate risk taking Everybody Counts
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Ensuring no one is discriminated against or excluded Understand human rights and impact on care delivery
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Facilitating people to ‘speak up’ about concerns and acting upon them Commitment to Quality of Care
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Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
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Being accepting about criticism and focusing on improvement
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Being open to new opportunities for learning and identifying the limits of skills and knowledge Compassion
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Treating people with kindness
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Understanding the importance of empathy in all areas of employment Understanding the values of others and always providing a caring service Improving Lives
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Focus on how things could be done better and sharing ideas Understanding of wellbeing and what is important to people using the service
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Improving outcomes for people
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Ensuring appropriate services are provided for people using the services
Company Values Caring for Our Customers
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We care passionately about our customers.
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We support and enable our customers to live life to the full.
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We promote independence.
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We deliver personalised services which meet the needs of the individual. Caring for Each Other
Job Description - Field Care Supervisor
Field Care Supervisor – Job Description .docx Version No: 3.1 Creation Date: Jan 17 Jan 26
Document Reference: HR87 Document Owner: SN & QCS Last Revision Date: Jan 25 Page 5 of 5
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We support each other.
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We provide the tools required for the job.
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We select the ‘right people’ for our business, who are positive and committed.
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We enjoy what we do and we celebrate our successes. Caring for Our Differences
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We value diversity as it enhances our business.
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We deliver culturally sensitive services.
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We celebrate a range of religious festivals.
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We are proud of our diversity. Caring for Our Business
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We value our reputation.
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We make certain our actions always match our words.
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We deliver on our promises.
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We don’t make promises we can’t keep.
*Focus Care Link is Committed to Equality.
Signature …………………………………………………………………………………………………………………………. Date …………….……………………………….…………………………………………………………….
Office use only
Please amend the required person specifications if it is different from the advertised position.
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