DescriptionAre you keen to play a key and hands on role in the development of our sites in Leeds and help drive the growth and engagement of our occupants?
Flexspace is the UK’s leading provider of flexible workspace to house small to medium businesses and this vacancy is for a Centre Manager for our Burley Hill Leeds site with regular weekly travel to two other local sites within Leeds, as well as occasional cover for Wakefield and other site across the region. We are looking for a self-starter as this is a lone working role where you will have a large amount of autonomy in managing your workload and schedule, while also communicating and building relationships with those in our Peterborough central office. You will need to be able to drive and have access to your own vehicle.
We are looking for someone who is passionate about their sites and units and always looking at what they can improve - whether at a personal level, site level or company wide.
You will be provided with a comprehensive induction at our Peterborough site and then on the job training.
Although this is largely a lone working role you will have regional support from the Regional Manager and the Facilities Co-ordinator based at the Burley Hill site in Leeds plus and of course our occupiers on site.
Don't be put off if you have little property experience as we are a business that values determination, a willingness to learn and great communication first and foremost.
This is a full time, on site role of 39 hours a week.
Key ResponsibilitiesProfitability
Undertaking viewing within 48 hours where requested;
Maintain regular contact with the Marketing team to ensure vacancies are advertised online and enquiries efficiently dealt with;
Efficiently and effectively manage the resources available to the Centres to achieve or exceed planned sales, occupancy and profitability targets;
Ensure quality control of all services and ongoing customer service attitude of all Centre staff;
Ensure all vacant units are in a ready to show/occupancy condition at all times
Liaise with Head Office’s credit control team and actively chase debt;
Managing customer retention levels, alerting them to any issues or opportunities;
Minimising controllable expenses and avoiding unnecessary wastage.
Ownership
Liaise closely with Facilities Team with respect to the purchase of all supplies required by the centres;
Ensure that the Company Health and Safety policy is implemented at the Centre;
Identifying any site level repairs, maintenance, landscaping or estate management requirements (eg tenant nuisance, security, refuse collection, cleaning) relating to structure, internal or external common parts.
High level Health & Safety review of site to capture things like missing gates & trip hazards and any tenant or third party activity causing Health & Safety risk.
People
Work on and with internal colleagues to build good working relationships;
Communicate respectfully throughout the organisation;
Work on improving processes and ensuring understanding of other’s priorities
Process
Ensure all your centres’ occupancy details and documentation are properly completed and in order;
Instigate and maintain Company policies and procedures;
Maintain general knowledge of trends and initiatives within the industry, as well as maintaining an awareness of activity within your local area. Monitor closely competition in terms of products, pricing and services offered. Be aware of special marketing offers on promotions.
Overall responsibility for production of monthly invoice production, dispatch and revenue collection;
Liaison with HQ to ensure proper forecasting and budget compliance;
Keep our CRM system up to date with potential new leads
Skills, Knowledge and Expertise
Experience in property or facilities environment (welcome but not essential)
Driving licence and transport essential
Strong time management skills with experience multitasking;
Excellent communication and presentation skills, verbal and written
Good inter-personal, communication and presentational skills;
Strong MS Office Skills and highly systems literate;
BenefitsWe offer an annual bonus subject to individual performance. Flexspace also offers 25 days leave plus bank holidays as well as flexible start and finish times to fit in with you and the business.
We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!
Flexspace provide workshops, offices, storage and flexible business units at over 50 sites across the UK.
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