Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, we deliver learning solutions for apprentices, graduates, and professionals with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments that improve individual and organizational performance.
Working at Fitch Learning offers the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You’ll collaborate with experts dedicated to empowering professionals with the skills and knowledge needed to excel. By joining us, you’ll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive client outcomes and industry success.Fitch Learning is seeking a Client Relationship Director based in our London office. We are looking for candidates with proven experience selling to clients across Europe and managing complex client relationships. The corporate title for this role is Director.
About the Team: The purpose of this role is to discover, develop and win new credit-based programs with both new and existing clients. Working with the client relationship management team and, independently to identify opportunities to sell our credit solutions across our entire client portfolio. You will work with clients to understand their needs and, with our subject-matter experts, design credit-focused solutions to address these needs. In doing so, you will achieve or exceed an agreed revenue target. In addition, you will prospect and develop new logo opportunities across Europe. The role requires periodic travel across Europe. How You’ll Make an Impact:
• Strategic account planning, relationship development, and internal referrals, working closely with the client relationship management team
• Understand the credit landscape, market dynamics, and operating environments across European financial services to shape value-adding learning and development solutions
• Drive full-cycle sales excellence: qualify opportunities, shape solutions, develop compelling proposals, and deliver persuasive pitches and negotiations
• Maintain accurate pipeline, activities, and account plans in Salesforce; manage data rigorously
• Produce clear, defensible revenue forecasts built from pipeline analysis
• Transition won projects to delivery teams while retaining commercial oversight and escalation point responsibilities You May Be a Good Fit if:
• You have a strong background in solution-based sales
• You have experience in credit or corporate banking relationship management
• You have experience selling to Financial Services and/or selling learning solutions
• You have a track record of meeting or exceeding revenue targets
• You can translate client strategies into actionable account plans
• You have excellent communication skills and a consultative selling approach What Would Make You Stand Out:
• Demonstrated sales success in credit related products to financial services
• Business level French or German
• Ability to operate across multiple countries, navigate cross-cultural stakeholders, and manage a complex purchasing landscape Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs to ensure continuous learning
• Investing in Your Future: Retirement planning and tuition reimbursement programs to support your goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings for physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan
• Inclusive Work Environment: A collaborative workplace where all voices are valued, supported by Employee Resource Groups
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and opportunities to volunteer in your community At Fitch Group, the combined power of our global perspectives differentiates us. Our global network of colleagues comes together to accomplish more than we ever could alone. Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
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