Job descriptionJob Role: Estate Operative
Location: Dartford, Kent
Salary: £10.50 - £11.00 per hour
Job Sector: Large & Complex
Hours: Monday, Wednesday and Friday, 9am-2pm
As the estate operative, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
• Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
• Ensuring the site is well maintained providing a clean and secure environment for residents and guests at all times.
• Supporting the Development Manager to keep health and safety standards to a maximum.
This role reports to the Development Manager
About You
You will have a full driving licence and currently be working within a similar environment. Have a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.
You are self-motivated and pro-active; you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
Your ideal role will be a varied one. You enjoy working with people and helping to make a difference to enhance their lifestyle on a day-to-day basis.
About Us
FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
1. Provide general cleaning and maintenance support to the Development.
2. Liaise with and provide access to authorised contractors and tradesmen, notifying the Development Manager of start / completion of work accordingly.
3. Report defects / incidents (either observed or reported) and take the corrective action after consultation with the Development Manager.
4. Carry out monthly emergency light system checks by consistent and regular testing and ensure monthly fire alarm checks are undertaken with Development Manager.
5. Maintain accurate records of maintenance / lighting issues.
6. Undertake any routine general repairs / refit door locks.
7. Ensure all tools are maintained and kept securely, only used by authorised personnel.
8. Pressure wash / clean bin stores on a weekly basis and ensure all footpaths and communal areas are kept clean and swept.
9. Carry out any touch up paint work in communal areas within the buildings, as and when required.
10. Carry out regular checks and maintenance of terrace areas, including watering plants.
Skills and Experience
Minimum of two years’ experience in an estate operative position
Ideally hold a valid CSCS card
Good experience of electrical and plumbing practices, an electrical related qualification would be an advantage
Understanding of Health and Safety regulations including COSHH and safe use of ladders
Confidence with the use of power tools and working at heights training would be an advantage
Confident, polite and courteous communicator with the ability to build and maintain strong relationships
Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously
Our Values
Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
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