FDM is a global business and technology consultancy seeking a Change Manager to work for our client within the finance sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role based in London.
Our client is seeking a Change Manager to drive customer-centric and scalable business solutions through design thinking, operational investigation, and collaboration with product and stakeholder teams. The project entails optimizing business processes, defining and prioritizing solution backlogs, and ensuring all functional and non-functional requirements align with strategic objectives, regulatory standards, and measurable outcomes. Responsibilities: Provide design thinking and expert knowledge supporting deliverables that underpin our strategy. Help to develop optimal business solutions that deliver customer centric outcomes as well as scale and efficiency within the enterprise. Responsible for investigating operational issues, problems, and new opportunities. Finds and presents effective business solutions through improvements in aspects of business operations and business systems. Recommend improvements / solutions to problems to Product Owner that are in line with objectives. Assess team backlog and provide clarifications and business insight into potential work items based on in depth understanding of business situation / context. Evaluate and provide assessment and alignment of potential work items in backlog to objectives and key results, specifying realistic target contributions to specific OKRs. Support the Product Owner to prioritise team backlog by providing insight based on business knowledge, investigations, and analysis. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact. Build and maintain understanding of end-to-end business context around the product / services, including customer journeys. Build and maintain relationships with key operational stakeholders who use or are impacted by the product / services. Understand any business and policy constraints that need to be considered and assess the implications. Perform additional detailed E2E analysis (eligibility, touchpoints, integrations, dependencies, operational needs, security, regulatory & compliance requirements) where required. Assess and document business / change impact of potential work items in backlog on all teams (both up and down stream), factoring known external items, seasonal issues, other operational concerns, etc.), existing or committed work items, and other delivery dependencies. Capture and document functional requirements through various discovery activities (customer data assessment, stakeholder interviews, journey flows (incl. unhappy paths), business rules, etc.). Identify and document relevant non-functional requirements (based on regulatory requirements, accessibility standards, compliance and risk controls, technical standards, etc.). Support Senior Change Managers in collaborating with HSBC/HINV Product Owners and HINV Testing Manager to ensure clearly defined criteria for acceptance are in place and that all aspects of testing are successfully completed prior to implementation (including UAT, Post Implementation Validation and benefits tracking)
Read Less
