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Job Openings

• 

  Store Manager - Heathrow Airport  

  EZ Service Srl

  [fulltime] - London

  Posted: 09/01/2026

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  STORE MANAGER – ZEGNA HEATHROW AIRPORT At Zegna the talents and pas... Read More

  STORE MANAGER – ZEGNA HEATHROW AIRPORT At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store’s four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI’s into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Customer Understanding & Engagement Develop a deep personal connection with the store’s top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. Team Development and Team Spirit Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee. Define and assign clear objectives setting challenging goals and monitor individual performances. Identify talents and recognize and reward store best performers. Coach store team to develop competencies and support their growth; ensure training program deployment. Implement effective solution/resolution for all employees’ relations issues in collaboration with HR and Retail Area Manager. Brand Presentation Partner with VM to identify and implement product placement strategies to maximize store sales. Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance. Retail and Store Operations Assess, monitor and improve store’s alteration standards through managing store customer advisors and tailors. Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity. Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service. Requirements Proven Luxury backgrounds is a must Extended Team Leadership experience In Store Business development acumen managing large volumes Intimate local luxury market understanding Fluent in English and French What makes you, makes our legacy Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand. Read Less

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• 

  Store Cashier - London New Bond Street (Part Time 24h)  

  EZ Service Srl

  [parttime] - London

  Posted: 27/11/2025

  Apply Now

  At Zegna the talents and passion of our people are the pillars of our... Read More

  At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Store Cashier in London, to contribute to our proud legacy and help shape our vibrant future. What Makes You, Makes Zegna As a Store Cashier you will process all POS transactions accurately and efficiently and collect and update client details in accordance with established Company policies and procedures, whilst providing an outstanding level of luxury customer service. You will ensure accurate reconciliation of daily cash and card takings with the Retail Information System (RIS) database, and carry out cash banking processes for the boutique. What Makes Up Your Day Receives and processes client cash and credit card payments according to Company guidelines. Performs all transactions in the Zegna RIS (Retail Information System) - including sales, refunds and returns, Made-to-Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records. Performs tax refunds Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash/card takings. Provides daily/weekly/monthly sales reports to Store Manager/Accounts Dept/Retail Logistics Team, as requested. Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness. Performs inter-Company and B2B sale transactions in the RIS; issues invoices with correct taxable values. Advises on CITES enquiries and processes CITES sales to ensure correct documentation Performs card-not-present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures. Controls and reconciles boutique petty cash float. Monitors stock for cash desk stationary and places replenishment orders as required, and under the supervision of the Store Management. Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card-processing provider as necessary. Performs daily cash banking and deposit procedures Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card-processing provider as required. Manages transactions in foreign currency, ensuring accurate reconciliation of gain/loss on exchange values. What Makes You, Makes Our Team When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who: Excellent attention to detail accuracy Numeracy, calm composure under pressure and strong customer-focus Diplomacy and sensibility to luxury Excellent phone and written communication skills. What makes you, makes our legacy Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand. Read Less

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