At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Store Cashier in London, to contribute to our proud legacy and help shape our vibrant future.
What Makes You, Makes Zegna
As a Store Cashier you will process all POS transactions accurately and efficiently and collect and update client details in accordance with established Company policies and procedures, whilst providing an outstanding level of luxury customer service. You will ensure accurate reconciliation of daily cash and card takings with the Retail Information System (RIS) database, and carry out cash banking processes for the boutique.
What Makes Up Your Day
Receives and processes client cash and credit card payments according to Company guidelines.
Performs all transactions in the Zegna RIS (Retail Information System) - including sales, refunds and returns, Made-to-Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records.
Performs tax refunds
Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash/card takings.
Provides daily/weekly/monthly sales reports to Store Manager/Accounts Dept/Retail Logistics Team, as requested.
Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness.
Performs inter-Company and B2B sale transactions in the RIS; issues invoices with correct taxable values.
Advises on CITES enquiries and processes CITES sales to ensure correct documentation
Performs card-not-present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures.
Controls and reconciles boutique petty cash float.
Monitors stock for cash desk stationary and places replenishment orders as required, and under the supervision of the Store Management.
Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card-processing provider as necessary.
Performs daily cash banking and deposit procedures
Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card-processing provider as required.
Manages transactions in foreign currency, ensuring accurate reconciliation of gain/loss on exchange values.
What Makes You, Makes Our Team
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who:
Excellent attention to detail accuracy
Numeracy, calm composure under pressure and strong customer-focus
Diplomacy and sensibility to luxury
Excellent phone and written communication skills.
What makes you, makes our legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.
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