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ExtraCare Charitable Trust
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  • Income Management Officer - Arrears  

    - Coventry
    The Extracare Charitable Trust are recruiting an Income Management Off... Read More
    The Extracare Charitable Trust are recruiting an Income Management Officer - Arrears on a full-time, permanent basis, at our Head office in Binley. This is a fantastic opportunity for an Income Management Officer to join our friendly team and support the commitment in delivering ExtraCare’s mission of “better lives for older people”. Benefits include Hybrid/flexi-working model 25 days annual leave, plus bank holidays Enhanced maternity & paternity allowance Up to 9% employer pension contribution (5% employee) Eligible for Blue Light Card discounts Attendance reward Free life insurance Buy and sell holiday Cycle2work scheme Employee asssitance programme Free use of on-site location gyms Role Details Position: Income Management Officer - Arrears Hours: 37.5 hours per week (permanent) Salary: £29,101 per annum  Location: Binley Business Park, Binley, Coventry, CV3 2SN The ExtraCare Charitable Trust is a registered charity that was formed in 1988 to develop pioneering retirement communities for people in their later years and to promote independent living. Our services are activity-based, and residents are supported and encouraged to do things they may never have done before and to thoroughly enjoy their later years. This post has become available as a current team member has become successful in securing an internal vacancy. What will you do as our Income Management Officer - Arrears?  Take action to prevent arrears and to recover resident rent and other debts owed to the Trust in accordance with ECCT Policy and Procedures. Collect outstanding arrears through face-to-face and telephone communication with residents. Provide advice and guidance with regards to rent arrears, in conjunction with Welfare Benefits Advisors and Housing Officers. Liaise with residents, applicants and their representatives concerning any aspect of Income Management. Establish sustainable repayment arrangements from residents with the primary objective of maximising income and recovering debt. Our ideal Income Management Officer (Arrears) will have:  Experience of working in an account reconciliation environment.  AAT qualification or experience of double-entry bookkeeping. Advanced Excel skills, able to interpret and analyse data from spreadsheets. Experience of dealing directly with the public and delivering high quality customer care. ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. Don’t miss out! Click ‘apply’ now to make a difference to the lives of older people as our Income Management Officer (Arrears). Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance. Closing Date: Sunday 4th January 2026  It is anticipated interviews will take place in January 2026 If you have the skills to join us as our Income Management Officer, don’t miss out, click ‘apply’ now! ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process. Read Less
  • Relief Care Assistant  

    - Birmingham
    Are you a Relief Care Assistant that is passionate about providing qua... Read More
    Are you a Relief Care Assistant that is passionate about providing quality care? New Oscott Retirement Village partof the Extra Care Charitable Trust are recruiting now! We provide a domiciliary care service all under one roof. No more travelling! This is an exciting time to be joining our fantastic Village and be part of a supportive team. Benefits: Accrued Annual Leave  Free Use of Onsite Gym Ongoing Training and Development Plus, Usual Benefits Hours: Relief/Bank Shifts: All Care Assistants will need to be fully flexible across a 7-day rota system, which will be given in advance and will be expected to work every other weekend as required to meet the needs of the domiciliary care service. Early Shifts starting at 7am and late shifts ending at 22pm). Salary: £12.96 per hour  Location: New Oscott Retirement Village As a Releif Care Assistant, you will be expected to carry out the following tasks: Provide all aspects of domiciliary care to our residents including both physical, personal care and support with social activities, Promoting and supporting the physical, emotional and well-being of our residents Encourage independence and self-belief Ensure records and documents are completed in line with our policy. Relief Care Assistant Person Specification Hold a care certificate or willing to undertake a care qualification Personable, an effective communicator and a team player Passionate about delivering a quality care service Flexible with hours. An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment. Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people’. The Village offers a range of communal facilities including a village hall, bar and bistro, gym, IT suite, hair and beauty salon that can be accessed by residents and their families. ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community Don’t miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as one of our Relief Care Assistant. ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received. Be one of the first to apply! Read Less
  • Researcher (Customer Insight & Smart Technology)  

    - Coventry
    ExtraCare Charitable Trust are looking for a Researcher (Customer Insi... Read More
    ExtraCare Charitable Trust are looking for a Researcher (Customer Insight and Smart Technology). We are seeking a Researcher (Customer Insight and Smart Technology) to play a pivotal role in strengthening our evidence base and shaping the future of our services. You will conduct applied research that strengthens customer experience, independence, and digital inclusion through smart technologies Working across our villages you will focus on understanding the needs and behaviours of current and future residents by exploring how smart home solutions can enhance wellbeing, safety, and autonomy. You will maintain and develop the Innovation Apartment, assess smart technology solutions, and generate insights that influence strategy, operations, and service design. This is a great opportunity to see your research make a tangible, real-world difference to the lives of older people.
    Benefits of the role include; 25 days annual leave, plus bank holidays Contributory pension (up to 9%) Buy and sell holiday Free life insurance Cycle2work scheme Attendance reward Free use of on-site location gyms
    Role Details Role: Researcher (Customer Insight and Smart Technology) Hours: 37.5 hours per week (full-time, permanent) Location: Head Office, Coventry, CV3 2SN Salary: £32,000 per annum
    Key Duties: Conduct research to understand the values, behaviours, and expectations of both current and future retirement living customers; Investigate the effectiveness of smart technologies in supporting independence, safety and wellbeing in older adults; Evaluate smart devices (e.g. sensors, voice assistants, health monitors) for usability and impact; Translate complex findings into clear, actionable insights for senior leaders and operational teams; Support the development of pilot projects and future-living concepts, ensuring they are informed by robust insight; Monitor developments in the UK retirement living sector and broader social trends affecting older adults. Our ideal candidate will have experience working within retirement communities or older adult services. You should have excellent written and verbal communication skills, including the ability to interact comfortably with older adults. You should possess a genuine care for enhancing older adults' quality of life. Please see job description for further information about this exciting opportunity! Do not miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as our new Researcher (Customer Insight and Smart Technology).

    • Closing date: Monday 5th January 2026 Proposed interview date: Week commencing Monday 12th January 2026, and/or week commencing Monday 19th January 2026 ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship. ExtraCare reserve the right to close this advertisement early. Be one of the first to apply! Read Less
  • Procurement Category Manager  

    - Coventry
    ExtraCare Charitable Trust are looking for a Procurement Category Mana... Read More
    ExtraCare Charitable Trust are looking for a Procurement Category Manager! ExtraCare is seeking a new team member for our Procurement department. This role is ideal for a professional with a background in the public sector, who can leverage their experience in category ownership and business partnering. You will manage processes from market engagement through contract execution, ensuring optimal value for money and social and environmental outcomes.

    The Procurement Category Manager will join our award-winning charity, The ExtraCare Charitable Trust, and contribute to our mission of creating ‘better lives for older people’. The successful candidate will play a key role in delivering procurement requirements compliantly, whilst building relationships and working effectively with stakeholders and suppliers. They will support the delivery of the Procurement Strategy and Category Management for the Trust, driving a growth in savings and continuous improvement. They will identify efficiencies and service improvements, ensuring risk is managed, and value for money is achieved through sustainable, efficient, and effective practices. The successful candidate will develop and implement cost reduction strategies, capable of delivering towards annual target savings. Previous experience of PCR15/PA23 would be advantageous.

    Benefits of the role include; 25 days annual leave, plus bank holidays Contributory pension (up to 9%) Buy and sell holiday Free life insurance Cycle2work scheme Attendance reward Free use of on-site location gyms
    Role Details Role: Procurement Category Manager Hours: 37.5 hours per week (full-time); flexible working would be considered for the right candidate, with a minimum working hours of 22.5 hours per week. Location: Head Office, Coventry, CV3 2SN (hybrid working would be considered) Salary: £50,000 - £55,000 per annum
    Key Duties • Responsible for a wide group of procurement categories, fully delivering end to end procurements for goods and services required. • Work with contract owners to ensure the development and maintenance of effective supplier relationship management where required to manage risks, innovate and negotiate contract terms, craft performance metrics and ensure value for money alongside social and environmental value. • Identify and lead on collaborative and consolidated procurement activities, including benchmarking and working with other departments to create procurement strategies and pipelines. • Develop and maintain a level of expertise in category areas and be the source of procurement knowledge and advice for stakeholders. • Assist in creating procurement strategies, policies and business plans and ensuring that any risk is managed and reported accordingly. • Assist in the regular production and reporting of procurement performance. Please see job description for further information about this exciting opportunity! Do not miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as our new Procurement Category Manager.

    • Closing date: Sunday 25 January 2026 Proposed interview date: Week commencing Monday 02 February or Monday 09 February. ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship. ExtraCare reserve the right to close this advertisement early. Be one of the first to apply! Read Less
  • Care and Support Worker  

    - Evesham
    Yates Court, part of the Extra Care Charitable Trust, are recruiting c... Read More
    Yates Court, part of the Extra Care Charitable Trust, are recruiting care staff now! This is an exciting time to be joining Yates Courtand be part of a supportive team in a luxury retirement village. We provide a domiciliary care service all under one roof. No more travelling! Are you a Care and Support Worker who is compassionate, patient, and personable and would like to develop your career with us? If so, we would like to hear from you. Role: Care and Support Worker- Evening  Hours: 19.75 hours per week Shifts: x4 evening per week. X2 4pm – 8pm, X1 4pm-10pm, and X1 3.45pm - 10pm Salary: 12.96 per hour   Location: Yates Court Scheme, High Street, Evesham, WR11 4DN Extracare does not participate in the current “UK Visa Sponsorship” scheme and we would not be able to facilitate sponsorship. As a Care and Support Worker, you will be expected to carry out the following tasks: Provide all aspects of domiciliary care to our residents including both physical, personal care and support with social activities, Promoting and supporting the physical, emotional and well-being of our residents Encourage independence and self-belief Ensure records and documents are completed in line with our policy. Person Specification Hold a care certificate or willing to undertake a care qualification Personable, an effective communicator and a team player Passionate about delivering a quality care service Flexible with hours. Benefits: Golden Hello for All New Care and Support Worker Starters Of £500! (Criteria Applies) 33 Days Annual Leave (FTE) Pro Rata for Part Time Enhanced Maternity & Paternity allowance Enhanced employer pension contribution Eligible for Blue Light Card discounts Attendance Reward Free Life Insurance Buy And Sell Holiday Cycle2work Scheme Employee Assistance Program Free Use of Onsite Gym An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment. Don’t miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as one of our Care and Support Worker ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received. Be one of the first to apply! Read Less

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