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• 

  Marketing Director  

  Exponential e

  [fulltime] - London

  Posted: 20/01/2026

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  Job DescriptionOverall purpose of the job: Define and execute the mark... Read More

  Job DescriptionOverall purpose of the job: Define and execute the marketing direction for Exponential-e, translating business objectives into actionable strategies Lead and empower the team to deliver innovative, high-impact campaigns that support long-term growth Key role in elevating the brand and driving measurable outcomes Key responsibilities for this job: Leading the overall marketing strategy, ensuring alignment with business objectives and growth targets Owning brand development and positioning, elevating the organisation’s market presence and ensuring consistency across all channels Driving demand generation, implementing high-impact campaigns to accelerate pipeline growth and revenue performance Partnering closely with cross-functional teams—including Sales, Product, and Executive Leadership—to ensure cohesive and scalable go-to-market execution Analysing market trends, customer insights, and performance data to refine strategies and continuously optimise ROI Managing and mentoring a high-performing marketing team, fostering a culture of innovation, excellence, and accountability Knowledge and experience required: Proactive, ambitious mindset with the drive to reach the pinnacle of their profession. Strong sense of accountability and leadership, capable of shaping and owning marketing outcomes. High aptitude for learning and absorbing new technical information, with the ability to translate product and technical insights into compelling marketing initiatives. Excellent strategic thinking paired with the ability to execute at pace. Desirable knowledge and experience: Proven experience in marketing within the IT, cloud, or telecoms industry, with a strong track record of driving growth, brand awareness, and demand generation in complex B2B environments Read Less

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• 

  Service Desk Technician  

  Exponential e

  [fulltime] - Bridgend

  Posted: 16/01/2026

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  Exponential-eFounded in 2002, Exponential-e swiftly established itself... Read More

  Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. This role will involve shift work - (2 early shifts, 7am - 7pm, 2 late shifts, 12pm - 12am, 4 days off) Overall purpose of the job: Provide the primary point of contact for Exponential-e Customers to record all issues and requests. Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact. Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact where appropriate. Work in a shift rotation to provide on-site 1st Line Service Desk support to Exponential-e Customers. Primarily responsible for monitoring, managing and owning support tickets and driving customer issues through to resolution. Engage with the Exponential-e Resolver Groups assigned to support tickets to ensure they are progressed and updated inline with the SLAs and KPIs. Key responsibilities for this job: Respond to manage the support contacts and tickets as defined within Service Level Agreements. Work as a team to deliver timely resolution to customer requests from telephone, portal and email. Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible. Maintain an understanding of the internal escalation process. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations. To be a highly motivated team player with the skills and ability to manage changing priorities. Performs general preventative maintenance tasks on computers, laptops and Network platforms. Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets). Knowledge and experience required: Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level. Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network. Experience in using ITIL based ticketing system (ITIL foundation preferred). Will require SC clearance in this role, so having this now would be desirable. Read Less

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• 

  Sales Solution Architect  

  Exponential e

  [fulltime] - London

  Posted: 03/12/2025

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  Job DescriptionOverall purpose of the job: The Sales Solution / Presal... Read More

  Job DescriptionOverall purpose of the job: The Sales Solution / Presales Architect is a key customer-facing role responsible for strengthening strategic relationships, driving customer value, and supporting the delivery of innovative technology solutions. You’ll develop and deliver high-impact business reviews that demonstrate measurable ROI, uncover opportunities for solution improvement, and align technology strategy to business goals. This is a hybrid role, combining remote collaboration with frequent face-to-face meetings and reviews at customer sites. You’ll bring both technical insight and commercial acumen to help customers get the best from their IT strategy, including Cloud, Unified Communications, Security, Network, and Microsoft solutions. Key responsibilities for this job: Lead and deliver face-to-face business reviews with customers, demonstrating solution performance, ROI, and strategic value. Act as the technical and commercial bridge between customers and internal teams, ensuring technology solutions meet evolving business needs. Support Account Directors in shaping and closing large and complex deals, providing solution expertise and customer insight. Proactively identify growth and optimisation opportunities within existing customer environments. Maintain deep knowledge of the company’s solution portfolios, ensuring customers receive best-in-class solutions. Collaborate with Solution Architects and technical specialists to design and evolve solutions that enhance business outcomes. Drive customer retention and satisfaction through strategic engagement and measurable value delivery. Knowledge and experience required: Proven track record in technical customer-facing sales role within IT, telecoms, or managed services. Strong technical understanding across the following: Cloud (Azure), Unified Communications (Teams/Cisco Webex/ Five 9), Security, Microsoft 365, and Networking. Confident and engaging customer presenter, capable of leading executive-level business reviews in person. Excellent commercial awareness with the ability to connect technical outcomes to business objectives and ROI. Strong interpersonal skills, able to build trusted relationships across multiple stakeholders. Self-motivated and organised, comfortable managing a hybrid schedule with regular customer site travel. Strategic mindset with a focus on long-term customer success and solution improvement. Read Less

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• 

  ServiceNow Architect  

  Exponential e

  [fulltime] - London

  Posted: 20/10/2025

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  Job DescriptionOverall purpose of the job: As a ServiceNow Service Arc... Read More

  Job DescriptionOverall purpose of the job: As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. Key responsibilities for this job: Strategic Design and Implementation:  Lead the overall design of large-scale ServiceNow applications, focusing on creating high-value technical solutions.  Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality.  Develop and maintain system documentation, process flows, and design documents.  Platform Enhancement and Management:  Evaluate new features with each ServiceNow release, assessing their applicability to our environment.  Manage upgrade cycles and implement new functionalities to enhance user experience.  Continuously improve ServiceNow capabilities and propose integrations with other tools as needed.  Governance and Best Practices:  Provide strategic recommendations around technical best practices and industry trends.  Define and run architecture governance processes, shaping the architectural strategy to align with business objectives.  Maintain a strong focus on ITIL processes and ServiceNow solutions.  Team Collaboration and Leadership:  Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members.  Participate in Design Authority meetings to review and approve technical solutions.  Collaborate in process flow analysis and redesign alongside Project Managers.  Knowledge and experience required: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation.  A strategist at heart, aligning technology with business, and turning challenges into innovative solutions. A leader in web technologies (XML, HTML, JavaScript) and analytical tools, narrating the story of our success with your technical acumen. A problem-solver and a team player, leading and collaborating with a spirit of independence and initiative. Strong analytical and problem-solving skills, with the ability to work independently and lead development teams.  ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) – advantageous Experience in an enterprise environment with multiple integration points.  Excellent communication and interpersonal skills for effective collaboration with clients, stakeholders, and team members. Read Less

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