Responsibilities For a client engagement:Research a client’s business model, strategy, and capabilities, understand their problems and their vision, goals and strategy Undertake stakeholder analysis, communication and engagement through all stages of changeRun workshops using proven techniques for creating detailed business, functional and non-functional requirementsIndependently manage business analysis work for a client change, using empathy to work with client stakeholders and partners to develop insight and trustInvestigate options, provide recommendations and roadmaps, create business cases, and other analysis documents required for the change project Ensure the solution/s is compatible with the client’s business, infrastructure, systems, data and security architectures, and its regulatory and commercial constraintsEnsure the solution is focused on customer value where the customer journey is impactedIdentify opportunities for innovation, efficiency gain, and improvements to customer value and satisfaction, and employee ways of working, bring these to your stakeholder’s attention, and incorporate these into your workElicit requirements from stakeholders to create requirement repositories, Users Story maps, and prioritised backlogsProcess modelling and process improvement with an emphasis on efficiency and automation where possibleSupport the development and QA (test) teams with clear, signed-off requirements or user stories, and sufficiently detailed and decomposed acceptance criteria for all relevant scenarios, Provide the development and QA (test) teams supporting matrices and documentation for logical data models and data mapping with particular care for integrations, business rules, threshold criteria, UI/UX diagrams, state transition diagrams, non-functional constraints, etc Identify the impacts of a change on business teams, customers, and other change initiatives Help the business prepare for implementing a change by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk servicesSupport UAT, run model office sessions where appropriate, and support hypercare where usedComply with Client project governance and reporting needs Manage client expectations to ensure that you can deliver for the project team and the businessBe able to work with and understand data, data flow and data mapping For Expleo:Network and work as part of multi-disciplinary teams, including Operations, Sales and Client Success PartnersIdentify opportunities for business development with the clientComply with Expleo Delivery governance related to sharing client knowledge and relationship management, reporting, raising issues, as well as capturing learning and case studies for clientsShare your knowledge and experience with other team membersSupport team success and motivate others to keep morale and performance high Qualifications BCS Business Analysis International Diploma (or equivalent)A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience Essential skills Eliciting and managing requirementsProcess modellingHigh level data modellingAgile and waterfall SDLC frameworks, roles, responsibilities and ceremoniesProblem analysis and operational excellenceStrong stakeholder management skills Demonstrable experience of delivering change using technology and soft skillsAdvanced MS Excel ability and working knowledge of MS PowerPoint, MS Visio (or similar process modelling tool) and MS WordSelf-management, the ability to plan and organise your work to align with the client’s plan or milestone dates, by setting quantified goals and working to defined standards Experience Commercial and regulatory awarenessConsulting experience an advantage What do I need before I apply To be flexible to travel to, and work at, client sites across the UK as required Benefits Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quoAs a Disability Confident Committed Employer we have committed to:Ensure our recruitment process is inclusive and accessibleCommunicating and promoting vacanciesOffering an interview to disabled people who meet the minimum criteria for the jobAnticipating and providing reasonable adjustments as requiredSupporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
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