Job DescriptionTo support the Expeditors fast paced facility in the pursuit of Warehouse Excellence by promoting a culture of safety and security in a facility that is efficient and meet high quality standards through continuous improvement and modernisation.Hands‑on leadership, supervision, and coaching of warehouse teamsWeekly team / huddle with Warehouse LeadMonthly 1-on-1’s with Warehouse LeadAssist and/or set with the annual mid & end year reviews with the Warehouse LeadAssist and/or set annual improvement objectives for Warehouse LeadsAssist in execution of District Tactical Business PlanEnsure a safe and secure work environmentResponsible for execution of Expeditors warehouse procedures, safety and compliance standardsMaintain a clean and professional facility (as per local standards)Responsible that all equipment is maintained in a safe operational condition including the required maintenance contractProvide weekly/monthly/annually input to warehouse budget, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repairEnsure your teams are staffed to meet demand including a flexible work forceOversee all aspects of warehouse staffing, includes permanent and contingent staffEnsure coverage of operations with staff who have the appropriate certificationsAssist with Interview, onboard, develop, and support staff within area of responsibility, includes permanent and contingent staff, according the trainings scheduleSupport employee versatility (cross training)Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectationsImprove safety, quality, delivery and cost reduction through continuous improvement methodsParticipate in transitioning and onboarding new customersManage, prevent, and resolve inventory, over/short/damage, process and customer exceptionsAssist with perform process audits to ensure security and safety of people, facility, and freightAllocate workloads within team to ensure smooth operations during peak activity or staff absenceProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsOversee and ensure compliance with Expeditors Operational Process StandardsMeet compliance requirements of GDP/Healthcare and Food Safety requirements at all times.Expeditors Key Performance ExpectationsExceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary. Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.QualificationsQualifications, Experience and Education Requirements:Inventory management Self-reflecting and open to feedbackInitiative and ability to work in autonomyProven leadership attitude and backgroundEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)Conflict resolutionListening skillsProviding feedbackTeamworkBuilding team environmentCoaching for developmentCustomer focusManaging meetingsProblem solvingProcess improvementTime management Global Logistics Industry knowledge
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