JOB TITLE: Head of Service - Digital & Data REPORTING INTO: Strategic Director - People SALARY: £71,000 MAIN PURPOSE OF ROLE To work as a member of our Operational Management Board, delivering against our corporate ambitions and priorities by offering strategic and operational support to the Digital & Data service. To provide excellent management and leadership that ensures Exeter City Council delivers its vital services. MAIN DUTIES & RESPONSIBILITIES As a member of the Council’s Operational Management Board (OMB) you will: Work in partnership across the operational management board (OMB), senior management board (SMB), public and private sector partners, customers, and central government to drive the delivery of the Councils services. Be an exemplar of the Council’s values and behaviour protocols to ensure that the Council’s corporate image and reputation are held in the highest esteem by all the customers and communities the City Council serves, and stakeholders and partners it collaborates with. Provide inspirational leadership, management and development of the Council workforce that creates a professional, supportive environment that champions EDI and, in turn, enhances the Council’s ambitions to remain an Employer of Choice in the local employment market and beyond. Be a proactive member of our operational management team ensuring we have a collaborative approach to leadership at operational level. Provide leadership and direction in terms of data including principles, policy, standards, quality, prioritisation and usage across the whole of the organisation. Work with local political leadership to ensure that elected members’ will is expressed and understood by Council officers, and is implemented within the constraints of appropriate probity, legality and the agreed financial envelope. Work to develop an organisational culture that is open to, and curious of, innovation, continuous improvement and the development of new models of service delivery and ways of working to ensure the most effective and efficient use of resources in the execution of the Council’s priorities and responsibilities. Lead, promote and challenge an inclusive culture both within the service and across the wider council, with a particular focus on our safeguarding responsibilities and role as a corporate parent. As the Head of Service for Digital and Data you will: Lead the management, development, performance and continuous improvement of our Digital & Data service including Data Governance (Protection) & Systems, Performance Framework & Business Intelligence, IT Client, GDPR and FOIs. Work with our ICT Provider, Strata, as client lead to oversee our ICT budgets, allocate and prioritise ICT resources and to deliver the council’s digital customer strategy. Lead the design, implementation and ongoing development of the council’s digital and data approach, while supporting architecture, programmes and training to staff and members. All while ensuring, we are providing the best value for money. Be responsible for working with services to develop a Performance Management Framework that can monitor progress against objectives and help to inform decision making. Take ownership of and maximise the use of business intelligence. To engage and work with key stakeholders and Directorates creating a culture that embeds the use of business intelligence to improve programmes and services. Provide expert advice on the council’s data strategy, including positioning the council as a sector leader in the use of technology. Be responsible for GDPR and FOI and to take ownership of information governance and cyber security Take ownership for the continuous improvement of digital platforms, not limited to the council website and intranets, while ensuring these are aligned with our Digital Customer approach. Lead the professional development of employees within the Digital & Data service creating a pathway for future leaders and qualified members of staff, while also addressing barriers to retaining staff. Be a champion of collaboration across the City Council, driving innovation and organisational change to deliver customer-centric services. Provide accurate, timely and relevant advice to the Directors, Chief Executive, Members and other key stakeholders where appropriate. Undertake any other duties as required that are commensurate to the role and Council. These may include representing the Director where required or acting as a Statutory Officer or Deputy Statutory Officer if appropriate and suitably qualified.
JOB TITLE : Strategic Director – Operations REPORTING INTO: Chief Executive & Head of Paid Services SALARY: £96,700 MAIN PURPOSE OF ROLE To work as a member of the Strategic Management Board in delivering against corporate ambitions and priorities by providing strategic challenge and support to the Operations Directorate teams that optimises their individual and collective contributions. MAIN DUTIES & RESPONSIBILITIES As a member of the Council’s Strategic Management Board (SMB): To work in partnership with customers, central government, public and private sector partners and all of national, regional and local partners to drive delivery of the Council’s Corporate Plan. To champion the democratic framework of the council, working closely with the local political leadership to ensure that elected members’ role is understood by Council officers, and member priorities are implemented within the constraints of appropriate probity, legality and the agreed financial envelope. To work closely with the local political leadership to ensure that elected members’ will is expressed and understood by Council officers, and is implemented within the constraints of appropriate probity, legality and the agreed financial envelope. To provide inspirational leadership, management and development of the Council workforce that creates a professional, supportive environment that champions EDI and, in turn, enhances the Council’s ambitions to remain an Employer of Choice in the local employment market and beyond. To co-deliver organisational change by embracing innovative, cross-Directorate and customer-centric collaboration that ensures joined-up and effective use of corporate resources. To provide leadership and direction in terms of data including principles, policy, standards, quality, prioritisation and usage across the whole of the organisation. To provide leadership and direction in the Council’s approach to gaining, evaluating and using customer insight in the development of both corporate and Directorate based customer service-related policy and approach. To foster and develop an organisational culture that is open to, and curious of, innovation, continuous improvement and the development of new structures and ways of working in order to ensure the most effective and efficient use of resources in the execution of the Council’s responsibilities and duties. To be exemplars of the Council’s Values and Behaviour protocols in order to ensure that the Council’s corporate image and reputation are held in the highest esteem by all of the customers and communities the City Council serves, as well as stakeholders and partners it collaborates with. To lead, promote and challenge an inclusive culture both within the service and across the wider council, with a particular focus on our safeguarding responsibilities and role as a corporate parent. To represent the Council at, but not limited to, civic and partner functions, and committee meetings and to undertake any other duties as required that are commensurate to the role and Council. These may include representing the Chief Executive if required and/or carrying out a Statutory Officer role if appropriately qualified to do so. As the Strategic Director for Operations To provide strong and authentic leadership and management of the Council’s Community Services Directorate Teams to create high-achieving, high quality, collegiate strategy development and service delivery performance. To devise and deliver the Council’s Environment, Leisure & Healthy Living, and Operations services as they relate to the Council’s Corporate Plan via the timely provision of appropriate Strategic, Business, Service Delivery and Workforce Plans, accompanying budgets and associated documentation. To have overarching strategic ownership of our Operations service including parks & grounds maintenance, Cleansing, Fleet, waste management, harbours and waterways and cemeteries creating an effective and efficient service that is excellent value for money. To have overarching strategic responsibility and accountability for Leisure Services, Healthy & Active Lifestyles, Commercialisation, Sales and Marketing ensuring the Council is proactive and seeks out commercial opportunities, while delivering services that are value for money. To have corporate responsibility for compliance with Environmental Health regulations, Air Quality, Licensing and Public Health, while ensuring the City Council’s Emergency Planning and Business Continuity plans are efficient and effective in supporting the organisation to meet its obligations. To ensure that the Directorate’s approach to, and delivery of, data-related issues comply with the Council’s overarching data strategy. To create a culture of continuous improvement and learning that inspires employees to be innovative in their approach to creating effective and customer centric services. To provide strong leadership and the creation of partnerships that delivers the Council’s ambitious targets of ensuring Exeter is an excellent place to live, work, study, and visit. To ensure that the Directorate’s approach to, and delivery of, customer-related issues comply with the Council’s overarching customer insight and digital customer strategy. To ensure that the Directorate’s efforts in the delivery of innovative business improvement activities in search of efficient use of resources complies with the Council’s overarching Continuous Improvement approach. To ensure appropriate business continuity plans and emergency response procedures are in place for the Directorate.
JOB TITLE: Head of Service - HR, Workforce Planning & OD REPORTING INTO: Strategic Director - People SALARY: £71,000 MAIN PURPOSE OF ROLE To work as a member of our Operational Management Board, delivering against our corporate ambitions and priorities by offering strategic and operational support to the HR, Workforce Planning & OD service. To provide excellent management and leadership that ensures Exeter City Council delivers its vital services. MAIN DUTIES & RESPONSIBILITIES As a member of the Council’s Operational Management Board (OMB) you will: Work in partnership across the operational management board (OMB), senior management board (SMB), public and private sector partners, customers, and central government to drive the delivery of the Councils services. Be an exemplar of the Council’s values and behaviour protocols to ensure that the Council’s corporate image and reputation are held in the highest esteem by all the customers and communities the City Council serves, and stakeholders and partners it collaborates with. Provide inspirational leadership, management and development of the Council workforce that creates a professional, supportive environment that champions EDI and, in turn, enhances the Council’s ambitions to remain an Employer of Choice in the local employment market and beyond. Be a proactive member of our operational management team ensuring we have a collaborative approach to leadership at operational level. Provide leadership and direction in terms of data including principles, policy, standards, quality, prioritisation and usage across the whole of the organisation. Work with local political leadership to ensure that elected members’ will is expressed and understood by Council officers, and is implemented within the constraints of appropriate probity, legality and the agreed financial envelope. Work to develop an organisational culture that is open to, and curious of, innovation, continuous improvement and the development of new models of service delivery and ways of working to ensure the most effective and efficient use of resources in the execution of the Council’s priorities and responsibilities. Lead, promote and challenge an inclusive culture both within the service and across the wider council, with a particular focus on our safeguarding responsibilities and role as a corporate parent. As the Head of Service for HR, Workforce Planning & OD you will: Lead the management, development, performance and continuous improvement of our HR, Workforce Planning, OD, EDI & Safeguarding, Health and Safety at Work, Wellbeing, HRIS & Payroll services. Lead our People function across the whole council while offering expert advice and guidance ensuring that the service contributes to our strategic aims. Be responsible and contribute to HR & OD strategic plans and effective HR policies that influence, and shape council services not limited to the People & Culture Plan. Own and maximise the use of data, analytics and trends to drive continuous improvement and to aid efficiency across the council to drive a proactive recruitment and retention strategy across the council. Champion and be a role model for positive performance management leading initiatives to create a workforce that reflects our diverse community. Ensure that workforce arrangements are safe and compliant with H&S at work requirements Form excellent partnerships with regional and national stakeholders to learn, influence and embed best workforce practice across the council. Drive innovation while delivering forward thinking wellbeing practices that have a direct impact on Exeter City colleagues. Lead the delivery of EDI and Safeguarding, ensuring training and policies are effective with excellent employee engagement. Take ownership of organisational development while leading initiatives that create efficient and cost-effective directorates. Lead on the values and behaviours for the council which shape the culture of the council and empower employees to do their best work. Advise the cabinet, committees, members and other key stakeholders on people and employment related matters. Be a champion of collaboration across the City Council, driving innovation and organisational change to deliver customer-centric services. Engage, inform and continue to develop strong and positive relationships with recognised Unions/ staff associations. Undertake any other duties as required that are commensurate to the role and Council. These may include representing the Director where required or acting as a Statutory Officer or Deputy Statutory Officer if appropriate and suitably qualified.
JOB TITLE: Head of Service - Customers & Communities REPORTING INTO: Strategic Director - People SALARY: £71,000 MAIN PURPOSE OF ROLE To work as a member of our Operational Management Board, delivering against our corporate ambitions and priorities by offering strategic and operational support to the Customers & Communities service. To provide excellent management and leadership that ensures Exeter City Council delivers its vital services. MAIN DUTIES & RESPONSIBILITIES As a member of the Council’s Operational Management Board (OMB) you will: Work in partnership across the operational management board (OMB), senior management board (SMB), public and private sector partners, customers, and central government to drive the delivery of the Councils services. Be an exemplar of the Council’s values and behaviour protocols to ensure that the Council’s corporate image and reputation are held in the highest esteem by all the customers and communities the City Council serves, and stakeholders and partners it collaborates with. Provide inspirational leadership, management and development of the Council workforce that creates a professional, supportive environment that champions EDI and, in turn, enhances the Council’s ambitions to remain an Employer of Choice in the local employment market and beyond. Be a proactive member of our operational management team ensuring we have a collaborative approach to leadership at operational level. Provide leadership and direction in terms of data including principles, policy, standards, quality, prioritisation and usage across the whole of the organisation. Work with local political leadership to ensure that elected members’ will is expressed and understood by Council officers, and is implemented within the constraints of appropriate probity, legality and the agreed financial envelope. Work to develop an organisational culture that is open to, and curious of, innovation, continuous improvement and the development of new models of service delivery and ways of working to ensure the most effective and efficient use of resources in the execution of the Council’s priorities and responsibilities. Lead, promote and challenge an inclusive culture both within the service and across the wider council, with a particular focus on our safeguarding responsibilities and role as a corporate parent. As the Head of Service for Customers & Communities, you will: Lead the management, development, performance and continuous improvement of all our Customers & Communities service including Customer Service Centre, Consultation, Community Engagement/Grants, Customer Insight/CRM, Complaints and Wellbeing Exeter. Be responsible and contribute to strategic plans and policies that influence, and shape customer centric council services. Provide strategic advice and leadership for the Wellbeing Exeter Programme. Own and maximise the use of data, analytics and trends to drive continuous improvement and aid efficiency across the council through Customer Insight/CRM. To be responsible for consulting with stakeholders and engaging with our communities to ensure we are providing the services and support that our communities and stakeholders need. This will include the administration and distribution of community grants. Champion and be a role model for positive performance management leading initiatives to create a workforce that reflects our diverse community. Review and introduce new processes for owning, handling, monitoring and reporting of complaints, while contributing to the timely resolution of these. Form excellent partnerships with regional and national stakeholders to learn, influence and embed best practice across the Council. Be knowledgeable, informed and offer excellent judgement while adhering to relevant laws, national policies and current trends across the sector. Be a champion of collaborative working by engaging services across the council and external stakeholders to deliver an outstanding Customer Experience service, which contributes to a healthy and safe city for all. Drive innovation ensuring forward thinking practices are embedded that have a direct impact on Exeter City colleague and customers. Lead the delivery and development of the CRM ensuring all employees maximise training and that policies are effective with excellent employee engagement. Lead the professional development of employees within the Customer & Communities service creating a pathway for future leaders and qualified members of staff, while also addressing barriers to retaining staff. Be a champion of collaboration across the City Council, driving innovation and organisational change to deliver customer-centric services. Provide accurate, timely and relevant advice to the Directors, Chief Executive, Members and other key stakeholders where appropriate. Undertake any other duties as required that are commensurate to the role and Council. These may include representing the Director where required or acting as a Statutory Officer or Deputy Statutory Officer if appropriate and suitably qualified.
JOB TITLE: Head of Service - Commercial Assets REPORTING INTO: Strategic Director - Corporate Resources SALARY: £71,000 MAIN PURPOSE OF ROLE To work as a member of our Operational Management Board, delivering against our corporate ambitions and priorities by offering strategic and operational support to the Commercial Assets service. To provide excellent management and leadership that ensures Exeter City Council delivers its vital services. MAIN DUTIES & RESPONSIBILITIES As a member of the Council’s Operational Management Board (OMB) you will: Work in partnership across the Operational Management Board (OMB), Senior Management Board (SMB), public and private sector partners, customers, and central government to drive the delivery of the Councils services. Be an exemplar of the Council’s values and behaviour protocols to ensure that the Council’s corporate image and reputation are held in the highest esteem by all the customers and communities the City Council serves, and stakeholders and partners it collaborates with. Provide inspirational leadership, management and development of the Council workforce that creates a professional, supportive environment that champions EDI and, in turn, enhances the Council’s ambitions to remain an Employer of Choice in the local employment market and beyond. Be a proactive member of our operational management team ensuring we have a collaborative approach to leadership at operational level. Provide leadership and direction in terms of data including principles, policy, standards, quality, prioritisation and usage across the whole of the organisation. Work with local political leadership to ensure that elected members’ will is expressed and understood by Council officers, and is implemented within the constraints of appropriate probity, legality and the agreed financial envelope. Work to develop an organisational culture that is open to, and curious of, innovation, continuous improvement and the development of new models of service delivery and ways of working to ensure the most effective and efficient use of resources in the execution of the Council’s priorities and responsibilities. Lead, promote and challenge an inclusive culture both within the service and across the wider council, with a particular focus on our safeguarding responsibilities and role as a corporate parent.
