Job PurposeThe Warehouse Manager is responsible for overseeing all warehouse operations, managing logistics partnerships, and ensuring efficient stock management across UK and European operations. This role leads a team of 4 and maintains operational excellence through strategic planning and process optimization.Key ResponsibilitiesWarehouse OperationsOversee daily warehouse operations to ensure efficient stock management and workflow optimization. Conduct biannual stock checks and maintain accurate inventory systems. Organize and optimize storage space for maximum efficiency, and manage packaging processes, including reordering of warehouse stationery and supplies.Logistics & 3PL ManagementManage relationships with external logistics partners worldwide, ensuring service level agreements are met and performance standards maintained. Identify, evaluate, and onboard new logistics partners when required to support business growth and operational needs.European OperationsForecast stock quantities for the French warehouse based on demand analysis and business requirements. Maintain strong relationships with the French warehouse manager to ensure smooth operations, timely deliveries, and alignment with UK operations.
Product ManagementMonitor stock levels across all product lines to ensure availability and prevent stockouts. Track Unique Selling Points (USPs) and product margins to maintain profitability and inform inventory decisions. Analyse product performance and provide recommendations for stock optimization.Team Leadership & DevelopmentProvide leadership, supervision, and development opportunities for the Assistant Warehouse Manager, Warehouse Assistant, and Customer Service Team. Train new recruits in warehouse operations and customer service responsibilities. Foster a culture of continuous improvement, safety, and operational excellence within the team.Key Competencies & SkillsLeadership & Team Management: Proven ability to lead, motivate, and develop a diverse team of warehouse and customer service professionals.Logistics & Supply Chain Expertise: Strong understanding of logistics operations, 3PL management, and international supply chain coordination.Relationship Management: Excellent stakeholder management skills with the ability to maintain strong partnerships with external vendors and key clients.Strategic Planning: Ability to forecast demand, plan inventory levels, and optimize warehouse operations for efficiency.Commercial Awareness: Understanding of product margins, profitability metrics, and commercial decision-making.Problem Solving: Strong analytical and problem-solving skills to address operational challenges and implement improvements.Communication: Excellent verbal and written communication skills for effective coordination across departments and with external partners.Qualifications & ExperienceExperience in warehouse management, or supply chain operationsProven track record of managing teams and developing staffExperience managing 3PL relationships and international logistics operationsStrong understanding of inventory management systems and warehouse management softwareExperience with Shopify (must have)A full driving license with the ability to drive a large manual transmission van (highly desirable)Hands-on mentality: Help out picking & packing if neededExperience in account management or client-facing roles (desirable)Relevant qualifications in Logistics, Supply Chain Management, or Business Management (desirable)
Working ConditionsFull-time position based in warehouse environment with office facilitiesStandard working hours with flexibility required during peak periodsSome travel may be required for partner meetings and European warehouse visitsThe role involves a combination of hands-on warehouse operations and office-based planning/administrationDon’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.About Event Merchandising With over 40 years of omnichannel retail experience in bringing amazing choice, quality and service, Event Merchandising develops and markets merchandise, brands and events worldwide. We work with some of the biggest global brands, including 007, Harley-Davidson and UEFA.Event Merchandising is a family-owned and run business, with a relaxed atmosphere, minimal hierarchy, diverse team, regular socials and the opportunity to attend world-class events (think James Bond red carpet premiere). Despite our span of influence and involvement across a range of industries and geographical locations, we pride ourselves on creating a supportive and stable environment, especially among our colleagues and clients.
Event Merchandising is based in London NW2; this role will be an onsite role.
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