Job ProfileAs a key member of the Licensing team, the Licensing Support Officer works closely with Licensing Managers to support the active management of client contractual relationships by executing key administrative processes within the department. This role is responsible for executing essential administrative processes and ensuring clients receive exceptional service, timely information and support that enables customers to operate effectively and grow their business.Key accountabilities1. First-Line SupportAct as the initial point of contact for licensing-related queries and requests, ensuring timely and accurate responses.2. Manage Pre-Approval ProcessOversee the Information Supplier pre-approval workflow, maintaining compliance and efficiency.3. Invoice Query ResolutionCollaborate with Market Data clients and Finance teams to resolve invoice-related issues and reduce unpaid balances. 4. Deliver Training and GuidanceConduct training sessions on the MyMarketData platform and provide guided walkthroughs to assist clients with updates to Market Data Licensing agreements.5. Project ManagementMonitor project trackers and action items from meetings and emails, ensuring projects remain on schedule and milestones are achieved by proactively following up with stakeholders.
Knowledge, Skills, and Experience RequiredExperienceA minimum of 2 years’ Market Data experience working within the financial industry, preferably within Market Data, procurement or client relationship management.Education & KnowledgeDegree level education, preferably in Economics, Finance or related field.Working knowledge of Euronext products and services.Market Data experience is required.SkillsAccountability & Quality Delivery
Demonstrates a strong sense of ownership and commitment to delivering high-quality outcomes consistently.Analytical & Problem-Solving Skills
Confident and proactive in identifying issues, analysing data, and implementing effective solutions.Attention to Detail & Accuracy
Maintains precision in all aspects of work, ensuring compliance and minimizing errors.Time Management & Prioritization
Effectively manages multiple priorities, balancing urgent tasks with long-term objectives while remaining flexible.Communication & Language Skills
Excellent written and verbal communication skills; fluency in English is essential, and proficiency in additional languages is preferred to support a global client base.Euronext ValuesUnity • We respect and value the people we work with• We are unified through a common purpose• We embrace diversity and strive for inclusionIntegrity • We value transparency, communicate honestly and share information openly• We act with integrity in everything we do• We don’t hide our mistakes, and we learn from themAgility • We act with a sense of urgency and decisiveness• We are adaptable, responsive and embrace change• We take smart risksEnergy • We are positively driven to make a difference and challenge the status quo• We focus on and encourage personal leadership• We motivate each other with our ambitionAccountability • We deliver maximum value to our customers and stakeholders• We take ownership and are accountable for the outcome• We reward and celebrate performanceWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional InformationThis job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
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