Description Customer Service Coordinator
Telford office based Monday Thursday 0-.
Hourly pay rate £ - £ depends on experience
Initially 1 year contract
** BRAND NEW POSITION **
This is a really great opportunity to join a business who have a solid foot in the past as well as an exciting future.
Working within a busy, friendly and supportive team environment and for a global electronics company, you will have responsibility for a variety of task once trained.
Job role /details
• Provide sub-contract quotes to customers
• Manage and prioritise customer orders and communicate status
• Answer customer queries and relay information
• Release Service Orders to suppliers for outsource work
• Liaise with logistics to verify order progress
• Monitor job turnaround time to ensure customer SLA is met
• Update internal system notes for individual jobs
• Generate requisitions, purchase orders and overall scheduling
• Review supplier quotes and order confirmation status to ensure orders meet customer time-scale
• Ensure all daily administration is completed accurately and in the time required
To be considered for this role you MUST:
- Have a previous work experience in a fast moving office environment
- Exceptionally focused and detail-oriented
- Understand purchasing and customer service process
- Have advanced IT skills
- Be an excellent verbal & written communicator
- Have strong multi-tasking and prioritisation skills
- Be able to learn quickly
- Have previous work experience in office based customer service job
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