DescriptionAveda is the leading botanical hair and skin care brand with professional authority. Inspired by Ayurveda, we take a holistic approach to beauty with rituals and products that harness pure flower and plant essences to help you look and feel beautiful. The brand, founded by a hairdresser, features professionally developed products that are used by 9,000 salons and spas worldwide. For 38 years we have been a pioneer of environmental responsibility with our mission to care for the world we live in.Bumble and bumble began as a single NYC salon, back in 1977. We quickly clipped and colored our way into global prominence – thanks to a legendary editorial team, and a collection of cutting-edge products (coveted by hairdressers, It-girls, our salon network, and beauty junkies, worldwide). Today, we’re comprised of two salons, a product company with a dynamic in-house creative agency, a direct sales force, and our very own Bb.University for hairdressers and salon owners. And (as always) we remain passionately and fearlessly dedicated to the craft of hairdressing.The Retail Sales & Education Director is responsible for driving overall sales across our stores. This role involves leading and inspiring the Sales, Education, and Operations teams to achieve sales targets, deliver exceptional customer service, and ensure operational excellence. The Director will work closely with various departments, including Marketing, Online and National Accounts, to develop and implement strategies that enhance the customer experience and drive business growth.Sales and Strategy:
• Develop and execute the retail sales strategy to achieve sales targets and drive profitable growth.
• Leverage and enhance omnichannel opportunities, including digital tools and marketing activations, to maximise sales.
• Provide accurate sales forecasting and manage the P&L to ensure financial targets are met.
• Analyse sales trends and consumer behavior to identify opportunities and mitigate risks.
• Collaborate with Demand Planning and Marketing teams on product allocation and inventory management.Team Leadership and Development:
• Lead, drive, and inspire the Sales, Education, and Operations teams to achieve KPIs and targets.
• Develop talent and capability within the team through robust development and succession planning strategies.
• Conduct field visits to support and develop team members, ensuring alignment with business goals.
• Implement tailored education and development programs to enhance team performance and customer service.Customer Experience and Operations:
• Ensure the highest standards of customer service and operational excellence across all retail locations.
• Oversee store openings, closures, and refurbishments to ensure effective execution of new concepts and layouts.
• Work closely with the Retail IT team to implement and evolve retail solutions, such as POS, clienteling, and workforce management systems.
• Manage staffing levels and demonstration budgets to maintain service levels and align with business strategy.Retailer Relationships and Business Development:
• Build and maintain collaborative relationships with retail partners to achieve mutual sales targets.
• Identify new business opportunities and develop strategic plans to accelerate growth.
• Present innovative sales and operations strategies to drive business development and market share.Qualifications
• Substantial operational experience in a high-volume retail environment.
• Strong commercial acumen with excellent numeracy, analytical, and negotiating skills.
• Ability to work at both strategic and operational levels, with a proactive and adaptable approach.
• Excellent communication skills, both written and verbal.
• Experience in managing and developing team members.
• Demonstrates passion, commitment, learning agility, flexibility, and a proactive attitude.
• Proficient in Microsoft Excel, Word, and PowerPoint.BenefitsHybrid Working (2 days WFH, 3 days office based)25 Days Annual Leave (exc. Bank Holidays)1 day Annual Leave to celebrate your birthdayHoliday Purchase opportunityBonus OpportunityCar allowance Ability to work Remotely/Abroad up to two weeks per calendar year Summer FridaysGenerous Staff DiscountMental Health Wellbeing Initiatives Benefits platform with exclusive discounts and offersEmployee resource groups LinkedIn learning
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