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EssilorLuxottica
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  • Customer Service Centre Representative  

    - Thornbury
    WHO WE ARE If you’ve worn a pair of glasses, we’ve already met. We are... Read More
    WHO WE ARE If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible! Your role We are looking for a customer service centre representative who will provide Customers with an effective and easy-to-use telephone call center service that offers solutions, support and information at the time of interaction. We want to empower you so that you can add value to our customers' experience and exceed their expectations. The challenges of the role come from the breadth of knowledge required across systems and products, delivering an effective service during peak season/operational issues, whilst balancing customer demands. This role is based in our Thornbury centre, but applicants requiring hybrid or remote working may be accomodated if agreed during the onboarding process. Main responsibilities: Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion. Expedite urgent customer orders. Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products. Be accountable for creating quality Salesforce cases and contacts, taking ownership to avoid duplication, sending to the correct team, closing of cases raised and making follow up calls in a timely manner. This includes adherence to the Customer complaints procedure. Work cross functionally and across sites to obtain information and keep the business updated. Escalate issues to Team Manager and Business Development Managers (BDMs) as appropriate. Continuous improvement: contribute to an improvement culture which strives to continually improve our service to customers. Compliance: Undertake responsibilities in line with company policies and procedures, following Health & Safety guidelines and environmental responsibilities. Training: Keep up to date by participating in continuous training opportunities e.g., Leonardo, new products. Company Principles and Values: Be a role model holding yourself and others accountable to them and acting in accordance with them at all times. Main requirements: Previous experience of having worked in a Customer Service environment, demonstrating passion and tenacity to deliver 1st class service. Excellent telephone manner and communication skills – confident, calm and clear telephone skills. Strong problem-solving skills and able to use initiative or escalate queries effectively. Able to work under own supervision whilst being a strong team player. Consistently high standards, high attention to detail and good organizational skills. Excellent PC, data entry and administration skills. Preferable: Demonstrable experience with SAP, AS400, Annapurna or Similar platforms. Proven experience using a CRM system such as Salesforce. Good working knowledge of Microsoft office applications. General education qualifications including Maths and English. Background with optical products. What’s in it for you In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us. · Company funded provision of Healthshield, our healthcare cashback programme. · Performance related bonuses, and opportunities to become a Shareholder. · Free and discounted EssilorLuxottica products, including Frames and Lenses. · Hybrid working, with up to 40% of your time spent at home. · Enhanced annual leave, sickness leave, and more. Recruiting process Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Read Less
  • Customer Service Executive - Nordic Region  

    - London
    Widen Your Horizons. Join the Next Chapter of Your Career At EssilorLu... Read More
    Widen Your Horizons. Join the Next Chapter of Your Career At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference. We work for a brighter future, thinking today about the world of tomorrow. ​ Don’t miss the chance to shape your #FutureInSight with us! Your role: Join EssilorLuxottica, a global leader in eyewear innovation, and become part of our dynamic North Europe Customer Interaction Centre - where service meets style, and personality matters as much as performance. We’re looking for a Nordic Customer Service Agent who can bring their warmth, wit, and originality to every interaction. You’ll be the friendly voice and helpful guide for our wholesale customers across the Nordic region, handling primarily the frame business while learning more about RX lenses and our expanding digital product range - including Meta smart eyewear, Nuance audio eyewear, SmartShopper (custom-made frames), and in-store media screen troubleshooting. In this role, you’ll deliver service that feels both personal and premium - resolving queries, sharing product knowledge, and creating moments that customers remember. This is a remote role, with occasional in-office collaboration when required. You’ll join a strong, supportive Nordic team that values connection, positivity, and professional pride. Main responsibilities: 1. Customer Interaction & Engagement Handle inbound and outbound communication across frames, lenses, connected eyewear, and digital tools. Provide timely, accurate, and empathetic support via phone, email, and B2B channels. Troubleshoot technical issues related to Meta, Nuance, SmartShopper, or in-store media screens, helping customers feel confident and supported. Proactively suggest alternatives or additional solutions that best suit customer needs. 2. Service Excellence & Experience Deliver a service that delights — combining professionalism with your own authentic personality. Listen actively, show empathy, and turn challenges into opportunities to create loyal customers. Treat each contact as a chance to leave a lasting positive impression. “The key is listening — then sharing your knowledge and personality to make every interaction meaningful. Don’t worry, we’ll teach you about our products; we just need your people skills and genuine care.” 3. After-Sales & Technical Support Manage customer enquiries on orders, delivery, returns, and aftersales processes. Support customers in navigating our B2B platform and other digital tools. Escalate or resolve technical or operational issues with clarity and ownership. 4. Collaboration & Growth Work closely with your Nordic teammates and collaborate with other European departments such as Back Office, Logistics, Aftersales, Optical Support, and Lens teams. Occasionally participate in cross-market projects — sharing ideas, learning from others, and contributing to our collective success. Strive toward both individual and team KPIs, celebrating results and supporting others. 5. Product Knowledge & Innovation Stay informed on the latest product launches, campaigns, and technologies. Represent EssilorLuxottica’s innovation and style through confident communication and genuine enthusiasm. Main requirements:  Positive “can-do” attitude — motivated, curious, and approachable. A genuine people person who enjoys helping others and building connections. Comfortable working remotely, managing time effectively, and staying engaged. A team player who thrives on collaboration but can also work confidently on your own. Adaptable, proactive, and excited by new technologies and continuous learning. Someone who brings both warmth and wit to their work — because great service is as much about personality as it is about precision. Main skills and competencies you will display:  Language skills: English required, and either Danish, Norwegian or Swedish (any combination a plus).  Customer Service Excellence: Active listening, empathy, and ownership in every interaction. Communication Skills: Clear, engaging written and verbal communication across multiple platforms. Digital Confidence: Comfortable learning and explaining digital products and online tools. Technical Awareness: Experience or interest in troubleshooting connected eyewear or digital systems (Meta, Nuance, SmartShopper, in-store media). Computer Proficiency: Microsoft Office (Word, Excel, PowerPoint) and confident in online navigation. Preferred Experience: SAP, CRM platforms, or Genesys Cloud. Optical Industry Advantage: Prior experience in eyewear, optics, or premium retail support is a plus. Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique. Read Less
  • Opex Business Controlling Manager  

    - London
    If you’ve worn a pair of glasses, we’ve already met. We are a global... Read More
    If you’ve worn a pair of glasses, we’ve already met.
    We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on!  Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible You’ll be joining the EssilorLuxottica Group as Opex Business Controlling Manager within the within the UKI Wholesale Controlling team. This is a key role in the Finance team developing and maintaining financial planning, management reporting and analysis. The remit is critical in delivering accurate, timely and concise information to Senior Leadership to facilitate sound decision making. The successful candidate will have number of core accountabilities in the role, including:  Lead OPEX Budget / Forecast process and submission, planning the robust reviews with key stakeholders to ensure assumptions are consistent and cost estimates accurate and justified  Understand and manage risks & opportunities to the Budget / Forecast  Ensure accurate and timely financial reporting  Review monthly spend by category vs PY & Budget/latest forecast, and challenge deviations to understand the impact of the main cost drivers  Implement best practices in expense tracking, reporting, and analysis to enhance financial control.  Seek cost reductions and opportunities of cost optimization when possible. Challenge unjustified spends, contracts, suppliers selections, etc.  Present financial insights and recommendations to senior management, supporting strategic decision-making.  Ensure adherence to internal financial controls, procedures and deadlines.  Collaborate with cross-functional teams on projects and initiatives as required  Develop and manage direct reports to achieve their objectives  To apply for and be successful in this role, the candidate must have most of the following skills, experience and behaviours:  A qualified accountant (ACA, ACCA, CIMA or equivalent)  5-10 years experience in cost control, financial reporting, planning & analysis  Excellent communication and presentation skills  Ability to influence and work effectively with senior management and cross-functional teams  Ability to manage multiple tasks across a variety of functions to meet deadlines  Able to operate independently with high levels of personal accountability with experience of operating in a fast paced and evolving environment  Proficiency in SAP accounting system and advanced Excel skills #LI-RM1 Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique. Read Less
  • Senior Commercial Finance Manager  

    - London
    If you’ve worn a pair of glasses, we’ve already met. We are a global l... Read More
    If you’ve worn a pair of glasses, we’ve already met.
    We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on!  Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. Your role:  In this position, you will act as the Senior Commercial Finance Business Partner for the Professional Solutions Division of the UKI EssilorLuxottica Group, serving as the main finance contact for the Commercial Team and Senior Stakeholders for the Frames & Lenses business. The overall purpose of the role is to provide proactive, strategic financial support to drive commercial decision-making, ensure robust weekly and monthly reporting of net revenues, and lead the development of credible, insight-driven revenue forecasting. This is a key role requiring strong business acumen, analytical capability, and the ability to influence senior stakeholders. Main responsibilities: Business Partnering & Commercial Support · Act as a trusted advisor and critical partner to the Commercial Directors and Sales Team, providing financial insight, challenge, and decision support. · Support contract negotiations and tenders with financial modelling and ROI analysis. · Collaborate with Sales, Marketing, Category, and BI teams to clearly understand and drive business performance and deliver positive commercial outcomes. Budgeting & Forecasting · Lead the periodic forecasting process for sales volumes, revenue, and commercial conditions/gross margin. · Manage weekly and monthly rolling net sales forecasts, including system inputs. · Provide inputs to the Credit team for cash forecasting and support sales bonus calculations. Month-End Close & Revenue Recognition · Oversee month-end Net Sales and Gross Margin close tasks to ensure accuracy and completeness. · Reconcile commercial condition accruals and customer bonus (YEB) provisions. · Ensure compliance with Group Accounting & Reporting standards, audit and revenue recognition requirements. Reporting & Analysis · Deliver accurate, timely reporting on sales and margin performance by channel, customer, and product. · Conduct ASP analysis, volume/price/mix variances, and margin bridge reporting. · Prepare weekly sales actuals with commentary and lead discussions in review meetings. · Manage BI tools and dashboards; track samples, returns, and support CMD knowledge. · Interrogate commercial data to provide novel and value adding business insights Commercial Agreements & Pricing · Support the Internal Business case approval process (LOA/POA) for commercial agreements. This includes partnering with the commercial teams to evaluate the proposed conditions, providing guidance and feedback, business case preparation, modelling of the customer P&L, and presentation to senior stakeholders. · Evaluate pricing proposals and their impact on sales, revenue, and margin. · Review and harmonise commercial condition structures across customers and business units Business Process Improvement · Constantly explore ways to simplify, automate and improve Finance related business processes to drive simplicity and efficiency · Promote a process efficiency mindset with the team and nurture a culture of continuous improvement Talent Development & Team Leadership · Lead the UK Commercial Finance team in a way that nurtures and rewards talent whilst building team cohesion and a winning together approach. · Adopt a result driven mindset and role model positive leadership behaviours across the team · Act as a key support across the wider UK Finance team and actively look for ways to support the UK Finance Manager as an opportunity to develop and grow. Main requirements:  · Proven track record of business partnering with commercial teams and influencing non-finance stakeholders. · Strong analytical mindset with the ability to distil complex data into clear, actionable insights. · Experience with revenue forecasting, reporting, and financial planning processes. · Understanding of pricing strategy, margin optimisation, or contract negotiation. · Strong written and verbal communication skills, including comfort presenting to senior management. · Proactive, self-starting mindset with the confidence to challenge and engage senior stakeholders. · Excellent organisational skills; able to manage multiple priorities to meet tight deadlines. · Collaborative and team-oriented, with the ability to build cross-functional relationships. · Adaptable and resilient in a fast-paced, evolving environment. Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany