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EQHazellCarr
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  • Operations Business Analyst - South East England  

    - Belfast
    You will be providing operational support to the client within their... Read More
    You will be providing operational support to the client within their remediation complaints department. You will be providing insight on complaint themes and trends and be proactive in your approach to improving the success of the project. Our client is looking for someone with experience in remediation who has a strong knowledge of the financial ombudsman service (FOS) and their processes. What you’ll be doing as an Operations Manager: Performance management for the department and provide regular feedback to the client. Optimising processes and improving performance whilst maintaining quality standards.  Ensuring compliance within FCA guidelines.   Provide MI reports on weekly/monthly basis. Review potential complaint trends across complaint types including FOS related complaints. Solving complex problems and managing key stakeholder to find a fair resolution.   What we’d like to see from your application: Strong operational background within the Financial Services sectors ideally within a remediation project.   Demonstratable knowledge of the FOS and FCA. Experience managing and connecting with a team to drive success. Reporting and stakeholder management skills. Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel. Excellent communication skills, to include fluent English both written and verbal. Read Less
  • Data Migration Consultant  

    - Belfast
    The Data Migration Consultant will lead the planning of data migratio... Read More
    The Data Migration Consultant will lead the planning of data migration projects for pensions clients to move legacy system data to the new environment with accuracy. This activity will involve designing data mapping frameworks, transformation logic and developing automated migration scripts whilst regularly validating the integrity of the migrated data though robust testing. Proficiency in the use of T-SQL, SQL, Excel Macros and XML will be required. The Data Migration Consultant will have credible financial services knowledge and migration experience, technical knowledge as well as exceptional analytical approach to ensure compliant and accurate outcomes. The Data Migration Consultant will be part of the client delivery team and will liaise with clients to gather their requirements, produce data frameworks and configure the migration requested. There may be an occasional need to travel to client sites to do this. What you’ll be doing as a Data Migration Consultant: Design, implement, and optimize SQL-based data solutions to support data migration and reporting needs. Develop data migration plans and processes, ensuring minimal disruption to existing services and data integrity. Perform ETL operations to migrate data between systems, ensuring accuracy and completeness. Collaborate with other team members to gather data requirements and design solutions that meet project and company goals. Monitor and improve database performance, managing indexing, partitioning and query optimization. Ensure compliance with data protection and privacy standards, proactively managing risks associated with data migration. Additional duties include the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations and report. Communicating with clients throughout the software customisation process to obtain feedback and approval. Customising software systems based on client’s individual needs and specifications. Educating clients on how to use IntelliPen and customised system features. Engaging with our training team when required. Creating documentation for clients and for internal use where appropriate. Providing support in the software release process and software upgrade process when required. What we’d like to see from your application: Proven track record in designing and implementing data migration solutions, including data mapping, transformation, reconciliations and validation. Strong understanding of database design principles, data modelling, and normalisation. Strong understanding of database structures, principles, and practices, with experience in relational databases such as SQL Server. Ability to troubleshoot and optimise queries and database structures for improved performance and resource management. Proven experience in large-scale data migration projects, preferably within the pensions or financial services industry. Skilled in ETL processes, data cleansing, and mapping strategies. Experience in implementing software systems. Proficiency with T-SQL, Microsoft SQL server management, XML and Microsoft – full suite. The ability to prioritise, meet deadlines and deliver rapid outcomes. Excellent verbal, written communication and organisational skills. Experience designing and implementing pensions calculations. Defined Benefit and Defined Contribution calculations experience. Configuring or developing pensions or financial services software. Alternative programming knowledge including developing Excel macros or similar. IntelliPen / IntelliCalcs experience would be advantageous. Location: Remote. However, you may need to travel to client sites around the UK when required.  The rate on offer: Competitive day rates via umbrella contract dependant on experience. Hours: Monday to Friday. 37.5 hours per week. Monday to Friday.   Duration: 6 months with opportunity to extend. Read Less
  • Procurement Manager  

    - Belfast
    The role of resource procurement manager will be managing a procureme... Read More
    The role of resource procurement manager will be managing a procurement team and composing panels of supplier solutions regarding technology and people resource to drive business improvements and meet short term and long-term goals outlined by the senior leadership team. You will be supporting a large UK bank across multiple business areas to manage their technology sourcing and people resource using expert negotiation and problem solving to implement the most suitable option. What you’ll be doing: Managing the procurement team and working closely with department heads to identify recommendations for change and escalating policy and procedure breaches. Demonstrating clear leadership behaviours to empower colleague performance and drive success for the business. Balancing short- and long-term goals to ensure budgets and schedules meet business requirements. Providing guidance and insight as the subject matter expert and communicating technical terminology to different audiences in an accessible way. Advising key stakeholders and functional teams of impact and alignment. Develop a comprehensive understanding of business organisational functions to comfortably understand core requirements from suppliers to embed positive change and strategy improvements. Create solutions based on fact driven analytical thought to define problems, develop innovative solutions with alternative options. Provide evidence and reports detailing the outcomes of different solution options for senior stakeholders to agree final sign off on the chosen solution. Collaborate and build trusted relationships with existing partners and new suppliers to maximise negotiation and integration of solution components and credibility. What we’d like to see from your application: Previous experience in procurement including people resource and technology sourcing. Experience working for enterprise size companies ideally within financial services. Excellent handle on negotiation and effective interrogation of supplier service agreements. Experience with budget management across multiple spend categories. Able to communicate supplier bid documents in presentations to senior stakeholders to compare available options. Able to manage multiple workstreams and meet agreed deadlines for providing supplier options and competitive pricing. Location: Hybrid working from either Glasgow, Manchester or Northampton. 3 days a week in office 2 days from home. Travel expenses are not covered so the ideal candidate will need to be within a comfortable distance of one of the office locations. The rate on offer:  £400 - £500 a day via Umbrella DOE.   Hours: Monday to Friday. 9am – 5pm  Duration: 3 - 6 months with opportunity to extend.  Read Less
  • Compliance Support Specialist - Southeast  

    - Belfast
    As a Compliance Support Specialist you will join the operations team... Read More
    As a Compliance Support Specialist you will join the operations team as a vital second line of defence, supporting the department head and ensuring the business meets the highest standards of regulatory compliance. What you’ll be doing as a Compliance Manager: Oversee compliance activities across the business to ensure high quality and minimise risk. Conduct regular QA and QC audits using a scorecard method, including “Check the Checker” reviews to maintain rigorous standards. Identify trends and areas for improvement through detailed thematic analysis Lead the process of conducting and reporting on fraud and risk assessments, ensuring robust risk management practices.   What we’d like to see from your application: Experience with Consumer Duty, Consumer Credit and FCA Regulations.   Confidence communicating with colleagues at all levels. Excellent communication and key stakeholder management. Strong organisational skills and priority management. Experience processing privileged and confidential information. Qualification in CISI or ICA would be advantageous. Location: The role offers flexibility with 3 days working in office and 2 days working from home and a half day on Fridays.  The rate on offer:  £300 to £400 per day via Umbrella.   Hours: 37.5 hr week.  Duration: Initial 3 month contract - likely to be extended.   Read Less
  • Complaint Handler - Bracknell  

    - Belfast
    As a complaint handler will be supporting a finance provider in Brackn... Read More
    As a complaint handler will be supporting a finance provider in Bracknell. Where you will be reviewing motor finance complaints from start to finish within internal and regulatory guidelines. What you’ll be doing as a Complaint Handler: Review and assess customer complaints related to motor finance agreement. Analyse and document all relevant information correspondence to aid decision. Update systems accordingly to record outcome. Contact customers to resolve cases early on to avoid further action. Write full final response letters. What we’d like to see from your application: Experience in a end to end regulated services complaints is essential. Experience in writing bespoke final response letters. Strong communications skills and experience of speaking to customers directly. Fluent English both written and verbal. Able to commute to Bracknell on a day to day basis Location: Bracknell - Full time on site for training (4 weeks)and then hybrid 3 days a week after. Day rate: £165 per day via Umbrella  Hours: Monday to Friday 9-5:30pm If you believe you fit the above criteria and are excited to get into motor finance please send your cv to with the subject line - Complaint Handler - Bracknell Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. Read Less

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