As a complaint handler you will be communicating with customers to understand their complaint points, reviewing the complaint points, gathering evidence, and concluding fair outcomes for customers.
This is an excellent opportunity to broaden your regulatory knowledge and network within a great team.
What you’ll be doing:
Take ownership of new complaint calls and capturing key details.
There may be some customer calls to establish details of the complaint + to discuss resolutions.
Take responsibility for complaint cases though to resolution.
Take ownership of cases and contacting third parties for evidence and information to support case investigations.
Manage expectations of all internal and external customers.
What we’d like to see from your application:
Previous experience within complaints, ideally utilities.
Fluency in Welsh would be advantageous.
Knowledge of the financial service industry and regulations.
Strong oral and written communication.
Confidence on the phone to interrogate and collect key information.
Great prioritising and time management.
Strong attention to detail.
Location: Cardiff hybrid remote working after training.
The rate on offer: £180 per day Via Umbrella.
Hours: 37hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break on top.
Duration: Initially 2 - 3 months with opportunity to extend.
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