Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH WayAt Employment Hero, we’re proud of our unique DNA, which we call The EH Way.We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our MissionWe are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomyWe are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scaleWe are Apolitical - we do not take a position on political or social topics, unless it relates to our MissionWe Live by Our Values - we role model our values 100% of the timeWe Expect High Performance - we set a high standard and we’re not satisfied with being averageThis roleIn this role, you'll be the expert guiding our clients through the implementation of our all-in-one HR, payroll and benefits platform. HR & Payroll Implementation Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our software. You will be a primary contact point for our customers during training & implementation process across both Employment Hero HR & Payroll, and you'll work closely with them to understand their unique needs, configure our software, and provide support to ensure a seamless transition.Your key focus areas will be:Working with both HR and Payroll teams to deliver great outcomes for our customersDesigning, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practiceDelivering training to clients on payroll implementationsDesign, develop and support content creationEducate clients on best practice using the Employment Hero & KeyPay platformRespond to customer communications and queries during the implementation within SLAManage a portfolio of clients concurrently and ensure they have a successful implementation journey Work closely with clients who may need more support in understanding the platform and troubleshooting issues Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority Constantly review and improve our delivery processesWork with the wider business to drive forward continuous improvement initiatives As a subject-matter expert provide guidance and support to other team members as needed.Who you areTo thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.For this role, you’ll also bring:3-5 years of Payroll & HR implementations / training experience, both client facing and processingA knowledge of current UK legislative payroll requirementsCreation and maintenance of learning content to support new products and assist with implementations and platform adoptionPayroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey Excellent communication skills to keep fellow team members and also client engaged and providing an excellent customer service Stakeholder management with both internal and external teams to drive change and improvement in the services we offer Time management skills, bring dependable in the workplace and managing a challenging workload when need Scheduling management to effectively manage a high volume project portfolio.
What we can offerAt Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:You will work remotely, with the flexibility to own your time and impactYou will access cutting-edge tools to amplify your work, knowledge and outputsYou’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your lifeYou’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companiesYou’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
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