EMBERWOOD HOST
SALARY: £12.70
per hour + Tronc (Approx 3-4k per annum based on 40 hours a week)
FULL TIME OR PART
TIME – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of
service and guest interaction. We have a professional, yet conversational style
of service, where we learn about our guests needs, and adapt accordingly. We
are dedicated to surpassing expectations, using experiences such as our Pudding
Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to
an exquisite service. At Emberwood, within our first few months of opening, we
have already established ourselves as a leading restaurant in Bath, having been
awarded a space in the illustrious Michelin Guide. Now we have set our sights
to find the best and most passionate people within the hospitality sector to be
able to consistently deliver the best possible experience in Bath.
What Do We Offer?
As well as a competitive salary and a monthly service charge
contribution, Emberwood offers the following:
- Free
Hotel Breaks - From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.
- Leisure
Passes - We encourage you to enjoy your time off work and will
contribute £150 towards a membership at a leisure centre or with associations
such as the National Trust.
- Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,
four weeks leave at 90% for fathers)
- Institute
of Hospitality - We will pay for your membership, creating avenues for
learning, coaching and mentoring.
- Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.
- Health
Assured - A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.
- Subsidised
Learning Courses - We encourage your learning, and development so
would like to contribute to courses you would like us to explore.
We also provide
you with all the basic benefits such as free nutritious and tasty meals on
duty, bespoke uniforms where appropriate and a cycle to work scheme
Who Are We Looking For?
A host in Emberwood will be passionate about all people, as
well as warm hospitality with an attention to detail, they should have
knowledge of service, food and drinks and an understanding of what make a
fantastic restaurant experience.
They should be able to work well within a team, supporting the
floor team and managers guiding guests throughout the restaurant bar and lounge
with brilliant communication and organisation skills.
They should have experience in a hospitality and be familiar
with a restaurant environment, knowledge of a booking system will be important
and being comfortable both working on the restaurant floor and dealing with
emails and phone calls.
The host role encompasses elements from reception,
reservations, function planning
and revenue/sales.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust and
experiences.
Service Standards of the Highest Quality in relation to our
offering.
Proving the welcome to guests ensuring all details regarding
reservations are accurate and communicating the flow of guests to floor team
and managers
Receive and input reservation via telephone and email and
field all incoming and outgoing communication in Emberwood
Responsible for the safe delivery of
food and drink, the correct conduct in relation to allergies and dietary
requirements
Working with all teams within the Hotel, to ensure all staff
and guests receive warmth and generosity.
Work alongside our marketing team where promotions, functions
or seasonal events require
Comfortable using or learning standard hospitality systems
such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and
voucher redemption portals.
Assist the head hosts in function and party booking
Elevate the guest experience through with a curious and
creative approach to make a experience memorable
Building profiles on guest based on their preferences to
elevate future experiences building genuine rapport
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