Night Porter / Auditor - Forest Row, East Sussex
If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key.
The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.
Key Responsibilities:
To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night.
To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.
Night Porter Key Attributes
To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times
Have an excellent command of the English language both verbal and written
Outstanding communication skills.
Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
Able to demonstrate a clear understanding of the highest level of customer service.
Willing to work on your own initiative as well as part of a team when required
Good attention to detail.
Previous experience in a similar role and comfortable carrying out night audits would be desired.
Keen to learn about the local area and hotel product knowledge
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
Generous share of the monthly Service Charge*
Career development with accredited training providers
Enhanced holiday programme & reward scheme for long service
Employee Assistance Programme - Hospitality Action
Meals provided by our talented kitchen team
We have plenty of free parking
Generous 'Refer a Friend' bounty incentive
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period)
Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
Uniform provided
Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
* Service Charge is dependant upon overall sales performance
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