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edyn
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  • Barista - Full Time  

    - Manchester
    Introducing Coffee Club @ Whitworth Locke – a fresh, curated coffee ex... Read More
    Introducing Coffee Club @ Whitworth Locke – a fresh, curated coffee experience designed for locals, guests, creatives, and collaborators. Set within the vibrant social hub of Whitworth Locke, our new concept brings together specialty coffee, community spirit, and a laid-back vibe. We’re not your typical coffee shop. Coffee Club is a space to meet, create, linger, and connect with great music, local partnerships, and the best coffee in town. Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge. In an (overly simplistic) nutshell our Baristas are: Confident, warm and bubbly individuals, focussed on curating an experience that each one of our guests desires from the moment they step over our threshold Craft consistently excellent espresso-based drinks and pour-overs using top-quality beans and equipment Support with daily opening/closing duties, stock rotation, and café upkeep Act as an ambassador for Coffee Club and the wider Whitworth Locke community Endlessly curious – reading our guests and adapting approaches to suit the individual and not the masses But most importantly they are humans like us. We don’t believe in a work persona, we avoid hierarchy and we connect with empathy and honesty. Our team don’t shy away from the fundamentals either; they embrace our systems and tech and they are eager to learn and evolve. When guests return home inspired, with stories to tell and discoveries to share, you will have been successful. They will come back more often and tell others. This will be the tale of Locke. In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme…), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. But most importantly, we offer you a role in our story and the chance to write your own chapter. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Set in a 19th Century cotton factory, every area – from the beautiful Conservatory Bar to the spacious co-working lounge – celebrates the building’s quirks and features. There’s also a packed calendar of events, pop-ups and fitness classes for you to join in with, if you fancy. And if you’re heading out, you’re just minutes from the city’s best bars, shops and nightlife. Settle in, and see Manchester differently. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit  About Locke
    Beautifully designed, one-of-a-kind, locally inspired aparthotels. Made to be lived in, not just slept in. Where home meets lifestyle hotel. Work meets life. People connect with themselves, and the community. Another way to stay. To find out more about Locke, visit .  Read Less
  • Bartender - Full Time  

    - Manchester
    We are looking for a Full Time Bartender to join our team here at The ... Read More
    We are looking for a Full Time Bartender to join our team here at The Whitworth Locke in Manchester IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING:  Service Delivery. Creating tell-your-mates experiences that makes guests want to keep coming back Prepare and serve alcoholic and non-alcoholic beverages based on customer requests Greeting customers, taking orders, and providing menu recommendations. Processing payments, handling transactions, and operating the point-of-sale (POS) system. Cleaning and sanitizing work areas, equipment, and seating areas. Maintaining inventory levels and restocking supplies. Collaborating with other team members to ensure efficient operations. Maintaining high standards of beverage quality and presentation. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them.  Actively looking for opportunities to grow revenue. Ensures compliance and maintenance of all statutory and legal, hygiene, safety and employment requirements for reception, food and beverage and nights operations. Ensures to cover all shifts, early and late Ensure customers are of legal drinking age by checking identification Teamwork. Understand and embody the edyn values  Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit  Be objective, fair, ethical, and consistent What you’ll need.  Experience. Some previous experience in a customer-facing role preferred Confidence using basic IT systems and software (including Microsoft Office Skills. Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff. Strong financial acumen, with experience in budgeting, forecasting, and cost control. Useful skills. Taking beverage orders and offering recommendations Strong knowledge of cocktail recipes and beverage preparation Preparing drinks quickly and accurately, fromclassic cocktails to non-alcoholic options Ability to work under preassure Values. Courage to question, evolve and be human  Curiosity to seek out innovation, change and creativity  Confidence to challenge convention and look for better ways to do and be  Accountability and the desire to empower those around you  Freedom to be yourself at work, just as much as at play  Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas  Recognition of humanity in yourself and others to learn fast, evolve and grow. Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme…), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. But most importantly, we offer you a role in our story and the chance to write your own chapter. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Set in a 19th Century cotton factory, every area – from the beautiful Conservatory Bar to the spacious co-working lounge – celebrates the building’s quirks and features. There’s also a packed calendar of events, pop-ups and fitness classes for you to join in with, if you fancy. And if you’re heading out, you’re just minutes from the city’s best bars, shops and nightlife. Settle in, and see Manchester differently. Read Less
  • Area Sales Manager - Liverpool  

    - Liverpool
    Be you. At work.Here at Locke, we create spaces where you can be you –... Read More
    Be you. At work.
    Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. Location & Hours:
    Based onsite 5 days per week, with core hours of 9–6 (42.5 hour working week). The role.
    Is selling in your DNA? Have you got a knack for unearthing leads and turning them into loyal customers? Do you thrive on building and nurturing relationships? You’d be at the sales-helm of our North region cluster of Locke properties when it’s most exciting, as we combine stabilising open properties with launching new buildings across the region. Reporting to the Senior Director Sales – UK,you’ll take ownership of key pre-opening planning as well as ongoing sales activity, using your local knowledge and networking prowess to develop profitable, sustainable business. What it looks like. Developing a local sales plan for each of the properties within the North cluster Delivering and exceeding individual and team targets Actively nurturing existing relationships while seeking and winning new business Managing key clients, conducting reviews to identify opportunities and executing development plans to maximise revenue Actively assisting with B2B sales, managing key local accounts and liaising with the central sales team to engage with key central accounts Identifying new and existing leads and liaising with decision makers Ensuring databases are kept up to date Staying in-the-know with Locke business developments across all locations Reporting to key stakeholders on sales activity Networking at events, exhibitions and conferences to grow strong relationships Hosting fam trips, property showcases, sales presentations and events Taking part in training when needed What you’ll need. 4+ years’ experience in hotel, serviced apartment, or relocation housing sales, ideally across multiple markets. Experience managing client portfolios with annual revenues of £3m+. Innate customer service skills No-nonsense commercial awareness Brain built for problem solving Determination to deliver on individual and team targets Tenacious and courageous mindset Impeccable planning and organisation Next-level communication Demonstrable understanding of Locke’s business and brand Local knowledge and contacts in the North region Hospitality sales and account management experience in the North Competence in Word, PowerPoint and Excel for sales presentations and reporting Values you’ll share. Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow Read Less
  • Area Sales Manager - Edinburgh  

    - Edinburgh
    Be you. At work.Here at Locke, we create spaces where you can be you –... Read More
    Be you. At work.
    Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. Location & Hours:
    Based onsite 5 days per week. The role.
    Is selling in your DNA? Have you got a knack for unearthing leads and turning them into loyal customers? Do you thrive on building and nurturing relationships? You’d be at the sales-helm of our Edinburgh Locke property when it’s most exciting. Reporting to the Senior Director Sales – UK,you’ll take ownership of ongoing sales activity, using your local knowledge and networking prowess to develop profitable, sustainable business. What it looks like. Developing a local sales plan for the property in Edinburgh. Delivering and exceeding individual and team targets Actively nurturing existing relationships while seeking and winning new business Managing key clients, conducting reviews to identify opportunities and executing development plans to maximise revenue Actively assisting with B2B sales, managing key local accounts and liaising with the central sales team to engage with key central accounts Identifying new and existing leads and liaising with decision makers Ensuring databases are kept up to date Staying in-the-know with Locke business developments across all locations Reporting to key stakeholders on sales activity Networking at events, exhibitions and conferences to grow strong relationships Hosting fam trips, property showcases, sales presentations and events Taking part in training when needed What you’ll need. 4+ years’ experience in hotel, serviced apartment, or relocation housing sales, ideally across multiple markets. Experience managing client portfolios with annual revenues of £3m+. Innate customer service skills No-nonsense commercial awareness Brain built for problem solving Determination to deliver on individual and team targets Tenacious and courageous mindset Impeccable planning and organisation Next-level communication Demonstrable understanding of Locke’s business and brand Local knowledge and contacts in the Edinburgh region Hospitality sales and account management experience in the Edinburgh Competence in Word, PowerPoint and Excel for sales presentations and reporting Values you’ll share. Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow Read Less
  • Group Reporting Accountant Consolidation Reporting  

    - Bristol
    Group Reporting Accountant The job holder will be a highly skilled and... Read More
    Group Reporting Accountant The job holder will be a highly skilled and detail-oriented Group Reporting Accountant working within a dynamic team at Edyn, a leading hospitality company. In this role, you will play a crucial part in managing the ongoing reporting to our investors (shareholders and lenders), ensuring control, accuracy, and compliance with industry standards. As the sole accountable role for group reporting, the position offers exposure across multiple areas of finance and the wider group. Responsibilities include the preparation of consolidated quarterly reporting to private equity investors, support with portfolio valuations, and the preparation of forecast data used for group-wide budgets. You will be responsible for delivering investor and management schedules that meet both IFRS and US GAAP standards, as well as the high expectations of institutional-grade reporting. The role will also focus on enhancing processes and ways of working to generate further efficiencies and to challenge teams to ensure their legal entities and primary statements remain in good health. Key Responsibilities Prepare the monthly group consolidation process, including consolidation adjustments, elimination of intercompany transactions and balances, reviewing key financial items to analyse significant variances and anomalies, and providing supporting analysis for major balances and reconciliations. Draft judgement papers on significant transactions, seeking feedback and alignment with wider stakeholders. Lead the end-to-end quarterly reporting cycle, preparing the Group consolidation, disclosures, and reconciliations under IFRS, and provide proof of workings to the Head of Finance – Reporting and the Chief Financial Officer. Consolidate the reforecasted Profit & Loss statement and compare with the annual internal Business Plan, identifying risk areas and providing variance analysis. Own the preparation of quarterly and budget enterprise valuations of the portfolio, delivered to stakeholders to aid strategic decision-making, and develop a principles-based valuation method that can be clearly explained to valuers, auditors, management, and investors. Support the preparation of the annual consolidated budget for shareholders and analyse quarterly performance against budget, particularly below EBITDA items. Maintain monthly updates of the Group operating capex schedule and revise forecasts, including board pack reporting of notable spend and key variance analysis. Take ownership of the Chart of Accounts, ensuring updates and efficiencies are actioned, including reconciliations between management accounts, consolidation, and statutory accounts. Escalate significant transactions or disclosures as needed. Prepare detailed analysis and presentations to support internal and external board meetings and ad hoc business requests (e.g., equity track, debt overview, capex, balance sheet, cashflow, valuation). Support tax calculations impacting transfer pricing positions. Provide group-wide technical accounting support, including preparation of judgement papers. Contribute to the group audit process and respond to group audit queries. Support change programmes and efficiency initiatives, improving processes and leveraging systems for greater effectiveness. Provide cover and support to other Financial Reporting team members where required, including debt reporting, cash flows, internal month-end requirements, due diligence requests, transaction projects, and risk and compliance reporting. Skills and Knowledge Required Strong technical accounting skills with an awareness of IFRS and how it interacts with local GAAPs; ability to provide information for IFRS to US GAAP bridging and adjustments at group level. Experience with finance systems (ideally Oracle NetSuite). Strong analytical and problem-solving ability, with the capability to present issues and solutions clearly, then deliver on implementation. Excellent organisation, prioritisation, and the ability to manage a dynamic workload under pressure and to tight deadlines. Strong interpersonal skills with the ability to build relationships, influence change, and work effectively across the organisation. A proactive, solutions-focused mindset with a strong sense of ownership. Experience and Qualifications Qualified Accountant (ACA, CA, CIMA, ACCA) with first-time passes and strong academic achievement. Minimum of a 2:1 (or equivalent) from a reputable university. Proven experience in a group reporting role, with strong technical skillset. Exposure to groups across multiple jurisdictions (GAAP and currencies) is desirable. Relevant industry knowledge or experience is desirable. Read Less
  • Senior Marketing & PR Manager  

    - London
    Purpose: This is a central, brand-defining role within the Marketing t... Read More
    Purpose: This is a central, brand-defining role within the Marketing team, responsible for bringing the Locke and Cove brands to life across hotel experiences, partnerships, events, and activations. The Senior Marketing and PR Manager will act as the day-to-day brand guardian, ensuring consistent brand application at property level, leading event strategy, and serving as the connective tissue between brand marketing, on-the-ground hospitality operations and PR. Responsible to: Head of Marketing Location & Hours - Based at our London offices 5 days per week, with core hours of 9–5 (40 hour working week). Flexibility required to travel across the UK and Ireland, depending on business needs. DUTIES AND RESPONSIBILITIES Brand Implementation & Operational Integration Act as lead liaisn between the Brand team and property-level General Managers, F&B operators, and Operations teams. Ensure cnsistent and inspiring execution of brand standards across all guest-facing touchpoints and activations. Develp toolkits and guidance to support teams in delivering the brand experience across markets. Cnduct regular brand audits and property visits to maintain alignment. Event Strategy & Activation Lead the planning and delivery f localised brand activations, opening events, and partner-led experiences. Build and manage a calendar f events aligned with brand moments, commercial priorities, and local relevance. Cllaborate with partners, creatives, and cultural tastemakers to design experiences that drive engagement and footfall. PR & Media Relations Lead practive and reactive media outreach to secure coverage in lifestyle, travel, hospitality and business press. Cultivate relatinships with journalists, editors, and tastemakers. Develp and distribute press releases, media kits, and spokesperson Q&As. Act as brand cmms guardian in times of crisis or sensitive issues. Identify pportunities where PR and social can be orchestrated as one, unified brand voice. Creative Collaboration Brief and cllaborate with internal and external designers, content creators, and photographers. Translate brand values int compelling localised campaigns and property experiences. Team Leadership & Cross-Functional Support Line manage the Graphic Design Manager, Scial Media Manager and Copy and PR Executive, supporting their growth and output. Wrk closely with the Head of E-Commerce and CRM to align on campaign messaging and guest journey cohesion. THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS: Core Skills Excellent understanding f lifestyle branding and marketing within hospitality, F&B, or creative industries. Strng project management and communication skills across internal stakeholders and external partners. Hands-n event planning and execution experience. Deep knwledge of PR within hospitality and lifestyle sectors. Recent and relevant cntact book to call upon in order to successfully deliver the PR and event strategies. Natural cllaborator with a high emotional IQ and strong stakeholder management. Deep interest in culture, design, and emerging cnsumer behaviour. Willingness and ability t travel frequently across Europe. Experience 5+ years acrss marketing operations, brand partnerships and PR. Prfessional familiarity with social media. Demnstrated ability to translate brand strategy into on-the-ground guest experiences. Read Less
  • Finance Assistant – Accounts Payable  

    - London
    JOB TITLE: Finance Assistant – Accounts PayableJOB PURPOSE: Ensure tha... Read More
    JOB TITLE: Finance Assistant – Accounts Payable
    JOB PURPOSE: Ensure that the Accounts payable bills and credit notes are processed accurately across multiple legal entities. Completing payment runs, ledger reviews and expense claim processing.
    REPORTING TO: Accounts Payable Manager
    LOCATION AND HOURS: Based London, SE1 – 5 days in the office JOB DESCRIPTION edyn is a dynamic and expanding lifestyle accommodation company, operating Cove, Locke, and SACO brands, covering the corporate and leisure markets for accommodation needs across the UK and Europe. New ways of travelling and living have supported the growth of the business into the Aparthotel sector and with private equity ownership the company has rapidly expanded into key European Gateway cities. The group (comprising of 59 entities across 9 jurisdictions) is now going through a period of stabilisation, enhancements to its organisational structure, and implementing system improvements, to drive long-term growth and efficiency. We are recruiting for a Finance Assistant in the Accounts Payable Team to own and process the end to end invoicing process for a number of entities. AP is a core part of the Finance Operations team of c.25 including Accounts Payable, Accounts Receivable, Credit Control, Systems administration and Process Improvement. The AP team ensure suppliers are paid and invoices are processed accurately to support the smooth running of business operations whilst delivering accurate accounting records within a robust control environment. The jobholder will be responsible for managing their own workload and working collaboratively as part of a team. Problem solving, as much of the process is automated, and direct liaison with business colleagues is a key part of the role to ensure successful delivery of excellent accounts payable services across supplier invoice, expense and P-card processing and payments. We seek a passionate and positive experienced accounts payable professional who wants to make a difference and contribute to the continuous improvement of the business processes. Attention to detail is a key attribute required in this role alongside the ability to manage a busy workload to tight timescales. KEY DUTIES AND RESPONSIBILITIES Day to day operations
    • Processing supplier bills and credit notes accurately and efficiently into NetSuite, encompassing PO and manual bills.
    • Onboarding new suppliers by completing credit checks, and following the Company’s purchasing policy.
    • Raising payments across multiple banks and legal entities, in line with payment terms, including ad-hoc payments when required.
    • Processing and reconciling employee and company card expenses, escalating non-compliance to the Company’s expenses policy.
    • Taking ownership for the end to end completion of accounts payable tasks for assigned region / country.
    • Completing month-end activities and resolving queries relating to PO or billing transactions relating to assigned legal entities.
    • Any other ad-hoc Finance activities deemed appropriate. IN THIS ROLE YOU WILL NEED THE FOLLOWING: KNOWLEDGE AND SKILLS
    • Demonstrate experience in a high-volume Accounts Payable or transactional finance environment.
    • Willingness to learn end-to-end Accounts Payable tasks.
    • Strong communication and interpersonal skills.
    • Intermediate to Advanced MS Office skills.
    • Confident manner and ability to work well under pressure.
    • Great attention to detail and accuracy – working consistently to a high standard.
    • Excellent organisation and prioritisation skills with the ability to manage own workload.
    • Ability to work in a team as well as individually. EXPERIENCE Essential
    • Experience working in a fast paced and high-volume Accounts Payable team for at least 2 years, as well as experience within the hospitality or property industry.
    • Previous experience using ERP Systems (e.g. NetSuite, Oracle, SAP). Highly Desirable
    • Previous experience of working across multiple legal entities. OUR VALUES WE ALL LEAD BY: Competencies & Values – The courage to: Question, Evolve and Be Human
    • Be curious and seek out innovation, change and creativity
    • Challenge convention, look for better ways to do and be
    • Accept accountability and empower those around you
    • Feel free to be yourself at work just as much as at play
    • Accept that perfection doesn’t exist in yourself and others and no-one has the monopoly on good ideas
    • Confident manner and ability to work under pressure
    • Recognise the humanity in ourselves and others to learn fast, evolve and grow
    • Excellent attention to detail and an organised logical approach is essential
    • Energetic, with ability to work as a team
    • Self-improving and ambitious to improve
    • Open and easily builds relationships with people Read Less
  • Cluster Revenue Manager  

    - London
    Purpose:As a Cluster Revenue Manager, you will support the General Man... Read More
    Purpose:
    As a Cluster Revenue Manager, you will support the General Managers and commercial teams across a portfolio of properties to achieve their revenue and EBITDA targets. Using strong analytical skills and commercial insight, you will deliver data-driven strategies that optimise business mix and pricing to outperform the competition. Reporting to: VP Revenue Management & Distribution Location: Based in our Central London offices 5 days a week Key Responsibilities Define, document, and lead winning revenue strategies for an assigned property cluster at all levels (room type, segment, lead time), ensuring close monitoring of execution. Establish a rate grid for each property and review daily that all bookings align with defined minimum rates by segment and season, including compliance checks on specific bookings such as staff reservations. Maximise room revenue across the portfolio through business mix optimisation and rate manipulation. Test, assess impact, and iterate on new ideas and strategies to drive continuous improvement. Monitor and control the set-up of the revenue management system and reporting tools, ensuring accuracy on elements such as room supplements, lists of special events, and overbookings. Produce monthly forecasts by Property/Month/Segment, monitor performance, and alert the commercial team when results deviate from expectations, implementing corrective actions immediately. Deliver weekly, monthly, and annual performance reports, as well as ad hoc reporting, to the wider commercial team to align on performance and agree action plans. Our Values – We All Lead By The Courage To Question, Evolve, Be Human
    We foster innovation, challenge the status quo, and value diversity, transparency, and collective growth. Key Skills & Experience 1–2 years’ experience in a similar role, ideally within Hospitality or Travel. Strong stakeholder communication and presentation skills. Results-driven mindset with a hunger to perform well. Analytical and commercially focused, with strong data skills. Team player with transparent, positive communication style. Read Less
  • Food & Beverage Manager  

    - London
    Be you. At work. Here at Locke, we create spaces where you can be you... Read More
    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software. Read Less
  • Breakfast, Cafe and Bar Team members (F&B Hosts)  

    - London
    Job title:  Food & Beverage Host Purpose:  A Food and Beverage (F&B) H... Read More
    Job title:  Food & Beverage Host Purpose:  A Food and Beverage (F&B) Host is responsible for providing excellent customer service in a food and beverage setting, such as a restaurant, bar, or hotel. Their primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. Responsible to:  F&B Supervisor/Manager Location and hours:   Based on Property  Service Delivery. Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space.  Present menus, answer questions about dishes and beverages, and accurately record orders.  Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.  Refill drinks, clear used plates, and maintain a clean and organised dining area.  Process payments, whether by credit card or room charging.  Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them.  Ensure tables are set up appropriately, and the dining area is clean and tidy.  Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities Teamwork. Understand and embody the edyn values  Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit  Be objective, fair, ethical, and consistent What you’ll need.  Experience. Previous experience in a customer-facing role (Food and Beverage preferred) Confidence using IT systems and software (including Microsoft Office)
    Skills. Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff. Strong financial acumen, with experience in budgeting, forecasting, and cost control. Values. Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play When and where. You’ll work 40 hours per week We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke location. Read Less

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